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“Very friendly staff but no air con”
2 of 5 bubbles Review of Rutland Arms Hotel

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Rutland Arms Hotel
Ranked #8 of 8 Hotels in Newmarket
St Andrews, United Kingdom
Level Contributor
261 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
“Very friendly staff but no air con”
2 of 5 bubbles Reviewed 14 June 2014

A hotel serviced by very friendly and helpful staff, large well apportioned rooms and a nice breakfast. Good location in the centre of historic English town. However its just not acceptable to be charged £140 per night to suffer in a room without air conditioning.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Braveliver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Josh R, General Manager at Rutland Arms Hotel, responded to this review, 11 July 2014
Thank you for your review.
I am please that you found our staff to be friendly and pleseant and that breakfast was also very good.
Due to the nature of business here in newmarket our prices depend on what is happening around the town. During racing season bedrooms in newmarket are in high demand which account for the higher prices.
Unfortunately due to being a listed building we are unable to supply air con in the rooms. However, we do our best to provide our guests with fans to try and make your stay more comfortable. I am sorry to hear that you were not happy with oru service on this occasion.
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443 reviews from our community

Traveller rating
    79
    153
    85
    76
    50
See reviews for
59
190
28
80
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (117)
Date | Rating
  • English first
  • French first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Cambridge, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 8 June 2014

We booked a newly assembled family room when we visited for lunch the previous week.
Receptionist couldn't have been more helpful, and even emailed me during the week to ask about choice of beds for our stay.
Room was clean, with everything we needed, and beds were comfortable.
Breakfast choice was excellent, and all the staff friendly and helpful.
Cot, high chair, hotel parking were all freely provided.
Location was excellent as we were at a party venue just down the road, and night security made us feel safe.
It was good value for money, and all in all we couldn't have been made to feel more welcome. THANK YOU!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sue R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emma D, General Manager at Rutland Arms Hotel, responded to this review, 9 June 2014
What a lovely review, thank you for spending the time and writing this.
I'm glad you enjoyed the new family room, you are our first family to use it.
I do hope you will visit again soon,

Kind regards

Emma Dall
General Manager
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London, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 3 June 2014

Very good location friendly staff.clean.could do with some updating.very pleasant stay.i would recommend it to anybody.close to pubs clubs and shops.only a short cab ride to the racing.went with another couple who also enjoyed there stay.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank malmerc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emma D, General Manager at Rutland Arms Hotel, responded to this review, 4 June 2014
Lovely review thank you

I do hope we will be seeing you again soon

Kind regards

Emma Dall
General Manager
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Datchworth, England
Level Contributor
53 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 bubbles Reviewed 1 June 2014

Staff-very welcoming and helpful.

Hotel-an old coaching inn, a little tired in parts but authentically old with character.

Parking-none but we managed to obtain parking in a public car park outside the hotel.

Room-we booked a standard room as we were attending a race meeting at Newmarket. Relatively Clean and comfortable.

Price-Expensive, £130 per night-price was high as it coincided with the race meeting.

Breakfast-Very good full English.

Would recommend the hotel but I would imagine that some people staying here would not be happy with the tired look of the hotel.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Garamanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emma D, General Manager at Rutland Arms Hotel, responded to this review, 3 June 2014
Thank you for writing a review of recent stay

The hotel does have a private car park to the back of hotel with around 35 spaces but if you arrive early will offen be still full of cars from the previous nights guests.

Prices are higher in Newmarket during races due to demand but we offer lots of great deals outside of the peak season just call us for details,

Kind regards

Emma Dall
General Manager
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Donegal Town, Ireland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 31 May 2014

-First off, they wouldn't give me a receipt for cash payment saying the computer wouldn't do it. Like a sketch from Little Britain, computer says no!!!
-Room was ok, but handles falling off cupboards and pubes on the floor.
-Oh! and I had to change room one night because water was dripping into the light fitting.
-At breakfast I got ignored for half hour as everyone else got served.
-My juice glass had a massive crack in it.
-Wine from the bar was room temperature...unfortunately it was white wine.
-Wake up call??? Not a hope!!! After complaining 3 times they did get it right eventually.
-On a positive note, when I did eventually get food it was lovely.
-Great location in the middle of Newmarket with a quiet little courtyard out the back. Pitty about the experience inside it!!!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kilnknowestud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emma D, General Manager at Rutland Arms Hotel, responded to this review, 9 June 2014
Sorry you didnt enjoy your stay with us, please contact me directly on generalmanager.rutlandarms@bespokehotels.com to discuss this further.

Kind regards

Emma Dall
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Newmarket hotels

Yatton, United Kingdom
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 28 May 2014

This is a nice old-fashioned coaching hotel,tastefully decorated and good for a short stay. The Reception staff were very welcoming and helpful. The rooms were very clean and the beds comfortable. We were in a room overlooking the courtyard which was quieter than those overlooking the main road, though it was not an exceptionally busy highway when we were there.
The breakfasts and service were very good. There are spaces for cars on the forecourt and a car park which is a very short walk away.

Room Tip: Ask for a room overlooking the courtyard.
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jean_Morley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emma D, General Manager at Rutland Arms Hotel, responded to this review, 31 May 2014
What a lovely review thank you so much,

I do hope you will visit again soon

Kind regards

Emma Dall
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Thirsk, United Kingdom
Level Contributor
138 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
4 of 5 bubbles Reviewed 25 May 2014

We stayed here for a short break, the welcome from receptionist was really nice. The hotel is well located and is deceptively large, we asked for a quiet room and were allocated one overlooking the courtyard. The room was a little on the small side but certainly adequate and was well furnished and very clean. The beds were very comfortable, it was very warm at the time of our visit we had the window open, from about 700am until about until about 21-30 the kitchen extractor fans sited on the otherside of the courtyard are going continuously and whilst not overloud are intrusive, a minor point, however, some rooms are overlooking the main street so perhaps these may have been noisier. The premises are old and appear to have been modified many times over the years and is a rabbit warren of stairs and corridors I didn't see any signs of a lift and less able clients would possibly have difficulty with some of the rooms. Breakfast, on arrival staff were absent but appeared reasonably quickly however no greetings were given only orders taken and staff had to be asked to replenish both milk and orange juice from the serve yourself section, not good when the restaurant was quiet. Breakfast choice was varied, well cooked and generous portions on both mornings. The hotel car park is a very short walk away and is easily accessable with plenty of spaces. WiFi was free although requiring a different access code each day. Would I stay here again? yes I would.

Room Tip: Rooms overlooking the courtyard are quieter.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pastelman10Yorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emma D, General Manager at Rutland Arms Hotel, responded to this review, 28 May 2014
Thank you for spending the time to write a review I glad you enjoyed your short break. The rooms over the courtyard are quieter on the weekends and we will always do our best to caterer to everyones requests when possible,

I do hope you will visit again soon,

Kind regards

Emma Dall
General Manager

P.s Dont forget to call direct for the best rates
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Additional Information about Rutland Arms Hotel

Property: Rutland Arms Hotel
Address: 33 High Street, Newmarket CB8 8NB, England
Region: United Kingdom > England > East Anglia > Suffolk > Newmarket
Amenities:
Bar / Lounge Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #8 of 8 Hotels in Newmarket
Price Range (Based on Average Rates): £
Hotel Class:3 star — Rutland Arms Hotel 3*
Number of rooms: 46
Official Description (provided by the hotel):
Where history and hospitality combine.This 17th Century former Coaching Inn is at the top of the High Street in the heart of the vibrant racing town of Newmarket.The Hotel has a rich and vibrant history and has continued to offer the highest levels of service and hospitality throughout the years. The motto on the coat of arms, 'pour y parvenir' meaning 'to attain or succeed', underpins everything at the Rutland Arms.The Hotel is built around a cobbled courtyard that dates back to the 17th century reign of Charles II and now has 46 individually decorated bedrooms.The distinctive and attractive building retains many of the original period features adding to the charm and character of the Rutland Arms.For early risers, a morning stroll to the gallops is something not to be missed. Watching the horses out on exercise certainly builds up an appetite for a hearty breakfast.The Nell Gwynn bar is an ideal meeting place for morning coffee, drinks, lunch or a traditional afternoon tea. After a day at the races, celebrate in style with a drink in the wine bar and dinner in the award-winning Carriages Restaurant. ... more   less 
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Also Known As:
Rutland Arms Hotel Newmarket, Suffolk

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