We noticed "internet B&B" on our receipt and were lead to a tiny, boiling hot attic room. OK fair enough - it was an excellent location, we had a good rate, it was at late notice and we glimpsed into other rooms and saw that not all of them were as cramped. Perhaps if we had booked earlier, paid more, etc, etc.
After disposing of the used shower cap that was in the bath we got changed (we were going out for the evening), came downstairs and headed out past the receptionist and...nothing: not a look up from the computer, not a "hello", not a "have a good evening" from her. Nada. OK fair enough, perhaps she had things to do.
When we returned later that evening we had a very hot night and not in a good way.
The next morning we came down to breakfast. And wow what rudeness; every one of the waiting staff without exception was surly. They unsmilingly took our order and actually ignored us when we wanted to add to it soon after. Even to the extent that one of them (who had answered: "WHAT??" when I had walked over to her to ask if I could have a soft drink) came over to apologise for her rudeness, saying by way of explanation: "we are very busy" (note: they weren't and even if they were, it's not an excuse).
The breakfast itself was nothing remarkable: not good not bad.
The experience wasn't all bad. Upon leaving, the receptionist (could have been a supervisor) was super-helpful when we had to leave our luggage,phone a taxi and then arrange a car pick-up. She also asked who had been rude when my wife mentioned our experience (we hadn't the strength of character to point out the person standing next to her who had been one of the culprits); and the previous evening when we returned to the hotel, the night porter/duty person was equally super-helpful, he actually ran to open the car park at 1am for us!
So overall, too many rude or indifferent staff turned what should have been a perfectly acceptable cheap and cheerful internet hotel booking into a cheap and uncheerful one and left a nasty taste in the mouth. We will not return!
- Official Description (provided by the hotel):
- Where history and hospitality combine.This 17th Century former Coaching Inn is at the top of the High Street in the heart of the vibrant racing town of Newmarket.The Hotel has a rich and vibrant history and has continued to offer the highest levels of service and hospitality throughout the years. The motto on the coat of arms, 'pour y parvenir' meaning 'to attain or succeed', underpins everything at the Rutland Arms.The Hotel is built around a cobbled courtyard that dates back to the 17th century reign of Charles II and now has 46 individually decorated bedrooms.The distinctive and attractive building retains many of the original period features adding to the charm and character of the Rutland Arms.For early risers, a morning stroll to the gallops is something not to be missed. Watching the horses out on exercise certainly builds up an appetite for a hearty breakfast.The Nell Gwynn bar is an ideal meeting place for morning coffee, drinks, lunch or a traditional afternoon tea. After a day at the races, celebrate in style with a drink in the wine bar and dinner in the award-winning Carriages Restaurant. ... more less
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- Also Known As:
- Rutland Arms Hotel Newmarket, Suffolk