Knowing this place to be a beautiful and picturesque hotel we arrived here en route somewhere else for what we wanted to be a quickish dinner. It was a warm and sunny day so we sat outside on their terrace overlooking a beautiful garden with a lake.
Taking our order at 6.20pm we were told by the waiter that the restaurant staff were on a short break. The waiter took our order and brought drinks but after 30 mins I asked where our starters were and we were then told the chefs were not back till 7.00pm and the starters did not arrive for another half an hour after that. One of the starter requests was forgotten and we were brought out the wrong food by another waitress. The linen on our table was dirty with crumbs and a stain and the ashtray was totally chipped (as were all of the other ashtrays on the other tables).
The kids' meals were nicely presented and my fish was good but I was now feeling rushed (as it was one and a half hours after we sat down) so the experience was spoiled. The chocolate sauce on the kids' profiteroles was watery and this dish was left uneaten. The unapologetic Maitre D said "you were told the staff were on a break" which was a really useful thing to tell an unhappy customer - a glass of sparkling water was left off the bill - not a huge gesture - needless to say, no tip was left. Some customer service training required.
- Official Description (provided by the hotel):
- Beautiful four-star luxury hotel and spa offering an ideal base to explore the county of Suffolk - from the local Suffolk coast featuring popular destinations such as Southwold and Aldeburgh to Constable country visiting villages such as Flatford and Dedham. Steeped in history, the magnificent red brick Tudor building is over 500 years old and is complemented by the modern facilities of the newly refurbished Seckford Spa, adjacent to the main hotel building. Perfect for business or pleasure, the hotel is also a wonderful Suffolk wedding venue with acres of beautiful grounds and a lake. ... more less
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- Also Known As:
- Seckford Hall Woodbridge, Suffolk
- Seckford Hall Hotel Woodbridge