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“Expectations exceeded 100 fold”

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Ufford Park Woodbridge Hotel, Golf & Spa
Ranked #1 of 4 Hotels in Woodbridge
GreenLeadersGold level
Reviewed 10 July 2012

It's not very often I take the time to write to a Hotel to let them know what I thought, but Ufford Park was one of those places where I had to write to let them know my expecatations were exceeded big time. This was a short golfing break and the deal was superb, dinner bed and breakfast and two rounds of golf, all for under £100. Great little golf course, superb facilties and smiling staff wherever you went, who are a real credit to the management team. Give them all a pay rise, well done.

  • Stayed: July 2012, travelled with friends
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Thank BodAshwell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 11 July 2012

You review was certainly high praise indeed regarding your recent golfing break at our hotel - thank you for making the time to write your review for others to read, it really is so rewarding to read that throughout your stay we got everything right - and you are correct our staff really are a credit to us thank you.

We were also pleased to read that in your opinion we were superb value for money - we very much look forward to welcoming you back again very soon.

Kind regards
Tarnia Robertson
Marketing Director

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1,078 - 1,084 of 1,232 reviews

Reviewed 9 July 2012

Just back from a spa break with my friend for my 22nd. arrived 3 hours before check-in but we were told we could use the pool and gym, and also as there was room managed to get an extra few hours in the thermal spa :). in the evening had a lovely carvery which was lovely, although the chocolate fudge cake was my highlight! Breakfast the next morning was nice- a very good choice also. The restaurant were warm and welcoming and very helpful. Had the treatment after breakfast - was booked for 11.30 but managed to get it moved to 9, which was brilliant. The spa and reception staff we also lovely too. Deffinatly be returning. Thanks to all the sstaff :)

Room Tip: Had a golf course balcony view, which was lovely and quiet - shame it rained though!
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  • Stayed: July 2012, travelled with friends
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Thank xitsMissCx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 10 July 2012

Firstly may we say Happy Birthday - it was great to hear that you had such a wonderful Spa break to celebrate your special day, and that every part of your break was to a high standard. Our spa treatments are wonderful, especially our body treatments, and we regularly receive excellent feedback about how friendly our staff are.

You mentioned that you would definitely be back to see us again - so we hope this will be sooner rather than later. We do regularly have special offers so it would be a good idea to check our website out regularly or email us to make sure you get added to our mailing list.

Kind regards,
Tarnia Robertson
Marketing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2012

Really enjoyed staying here after a very long drive from Somerset to Suffolk.
The hotel is quite large and the room very spacious. Bathroom has a shower over the bath and is very clean and also quite large.
The room itself was very warm, but there is a portable fan in the cupboard.
There is enough cupboard space as well as a chest of drawers. It has the standard coffee-making facilities as well.
There is a flat screen tv with a dvd player too - wish I'd known about this beforehand though.
Free wifi internet in the rooms.
Golf, gym and spa facilities are great.
Breakfast was full English buffet, and is well presented and well stocked. Staff are incredibly friendly and polite - quite a rarity these days.
Check in and check out went very smoothly and efficiently.
I will definitely return.

  • Stayed: June 2012, travelled on business
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Thank SomersetLucy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 10 July 2012

Thank you very much for your review - despite your long journey to get to us, it was great to hear that you found your room to a high standard and that there was plenty of storage space for you too. We will also pass on your kind words about our polite and friendly staff.

We very much look forward to welcoming you back again should you be visiting Suffolk again.

Kind regards,
Tarnia Robertson
Marketing Director

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Reviewed 5 July 2012

A group of 26 of us Ramblers (walkers) stayed at the Ufford Park last weekend 29 June to 01 July. Greeting and booking in such a large crowd at reception was very efficiently carried out. My room (a twin which I had sole occupancy of) was spotless and had wonderful views out across the golf course. Dinner each evening was very well organised despite other groups being there. On Saturday night they had to cope with a wedding, hen party, 90th birthday, school reunion and us! It was all done very efficiently and food was chosen from the carvery or brought to your table depending on what you ordered. Being vegetarian, I was surprised to find a choice of three veggie dishes on the menu a\nd the ones I chose on my 2 night stay were very tasty and served nice and hot. Breakfast was good - early morning staff very attentive and tea/coffee brought to your table quickly, I only had fruit, cereal and toast but could have had a cooked breakfast, although the eggs swimming in a lot of fat did rather put me off. The spa facilities were excellent, a nice big pool, jaccuzzi, steam and sauna room all free to hotel guests. Would definitely stay again.

Room Tip: Rooms overlooking the golf course, fantastic views and early morning sun.
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  • Stayed: June 2012, travelled with friends
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Thank CathysClown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 6 July 2012

Thank you for your superb review - we were so pleased to hear that your rambling group really enjoyed their walking holiday in Suffolk - we are very lucky to be surrounded by beautiful walks whether you like forests, rivers or the heritage coastline. We hope your review will be very helpful to other rambling groups too. We will certainly pass on your positive feedback to all our staff especially the reception, house keeping & kitchen team.

We were pleased to read that you appreciated using our Health Club - this free facility is always very popular with our residents who are often surprised access is included within their room rate. We do also have a standalone Thermal Suite Spa which does cost extra to use but is well worth a visit next time you come and stay with us, which we hope you will do.

Kind regards,
Tarnia Robertson
Marketing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2012

Our son recommended the hotel for a wedding we were attending. We arrived early, after a very long journey. The reception staff were very welcoming, they apologised for not having both rooms ready, but we were early.
Our room was an upstairs Delux double, a large room, which had a balcony overlooking the golf course and beyond. The second room was a downstairs twin, and faced the car park, but it was quiet. Both rooms were very clean and comfortable, with tea/coffee making facilities and biscuits! In the bathrooms there was a good choice of toiletries, in decent sized bottles, and large towels. We asked for an iron and it only took moments to be brought to the room.
There was a reception in full swing on our second the evening, but we heard nothing in the rooms.
We used the bar for a light lunch when we arrived and the restaurant for diner that evening. The staff were helpful and friendly and the food tasty. The breakfast was a buffet style with lots of choices.
All the staff were very helpful and friendly, nothing was to much bother. We didn't have time to use the spa, but did make use of a walk around the 2 mile track which ran around the golf course.
We would recommend this hotel.

Room Tip: Delux rooms have balconies over looking the course.
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  • Stayed: June 2012, travelled with family
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1  Thank Art G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 1 July 2012

Thank you for your informative review - we were so pleased to read that our hotel provided you with friendly, helpful staff throughout, quality food in both the restaurant & bar and clean, quiet & comfortable bedrooms.

We were delighted to hear that you enjoyed your 2 mile walk around our golf course - it is very popular with walkers and joggers alike. The views are also spectacular on a fine day.

We very much hope you will come back and stay with us again when you might also get time to visit our health club and luxury spa!

Kind regards
Tarnia Roberton
Marketing Director

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Reviewed 29 June 2012

Eight of us stayed at the hotel to celebrate an 80th birthday party, and we had a wonderful time. The staff were exceptional in their willingness to go the extra mile to help at every point, from the first phone call, to handling the complexities of our booking, to looking after the birthday cake for us. They really made the 'birthday girl' feel special and were attentive to her particular needs. The spa treatments were lovely, and the beauticians could not have been more friendly and eager to set everyone at ease. There is plenty of room for chats and impromptu get togethers around the hotel, even when the weather was mixed. We will definitely be back!

Room Tip: It's great to have a room with a balcony
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  • Stayed: June 2012, travelled with family
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Thank Delia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 30 June 2012

Dear Delia
Thank you for your wonderful review - it sounds like you had a fabulous birthday - we will certainly pass on your praise to our Reception Team and Spa Team - we are very proud of all of our staff and so pleased to hear when guests acknowledge how often they do go that extra mile.

We look forward to welcoming you all back again very soon, and many congratulations from us to for your special birthday.

Kind regards
Tarnia Robertson
Marketing Director

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Reviewed 27 June 2012

It was a surprise for me being taken here and i have to say i loved every minute of it. I used the spa facilities and had an amazing back massage. I would recommend a night here for some pampering. Girls can get to use the spa while the boys can play golf. The spa is also a good treat for the boys. The rooms were lovely and very clean and tidy. The only thing which let th hotel down was the dinner. It was nice but more of a carvery/ help yourself rather than a restaurant dinner. I would come back here and would recommend others here to.

  • Stayed: June 2012, travelled as a couple
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Thank Holly H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 28 June 2012

Dear Holly
Thank you for your great review - what a lovely surprise for you! It is always reassuring to read that your room was clean & tidy and that the spa facilities were excellent, especially your back massage - all our therapists are fully qualified and we do regularly get fantastic feed back about all our treatments. We hope the boys found our golf course in great condition too. Please remind them that due to excellent natural drainage it is payable all year round !!

Regarding your comment about dinner - we do appreciate that the Carvery might have been a little disappointing but during our peak season / peak nights due to the large number of covers we do put on a carvery style dinner to avoid delays. Having said that what should have been brought to your attention on the night is that in ADDITION to the traditional Carvery Menu there are always other options available to the diner eg. Chargrill & Table D'Hote (albeit a limited menu choice) - which would have been brought to your table ie. waitress service. We apologise if this was not made clear to your party on this occassion. Something we will look to improve on in the future.

We look forward to welcoming yourselves and your friends back again in the future.

Kind regards
Tarnia Robertson
Marketing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ufford Park Woodbridge Hotel, Golf & Spa

Address: Woodbridge Hotel, Golf & Spa Woodbridge Hotel Ufford Park, Woodbridge IP12 1QW, England
Phone Number:
Region: United Kingdom > England > East Anglia > Suffolk > Woodbridge
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Woodbridge
Price Range: £69 - £127 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ufford Park Woodbridge Hotel, Golf & Spa 3*
Number of rooms: 90
Official Description (provided by the hotel):
Ufford Park Woodbridge Hotel, Golf & Spa is set in 120 acres of historic parkland less than 12 miles from Ipswich town centre and is therefore the perfect affordable destination for Spa, Leisure & Golf Breaks. Either as a couple, a group or as a family - With golf course, swimming pool & gym, thermal Suite Spa, bar & restaurant it is an excellent family owned and run modern hotel. Friendly helpful staff and fantastic views. Children & Pets welcomed. Open all year round - great Winter Break options. Top Winter golf course. 4 Star Luxury Spa. Ample free parking & Free Wifi. ... more   less 
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Also Known As:
Best Western Ufford Park Hotel, Golf And Spa
Best Western Ufford Park Hotel, Golf Hotel Woodbridge
Best Western Woodbridge
Woodbridge Best Western
Ufford Park Woodbridge Hotel, Golf & Spa Suffolk

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