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“Good Hotel - Average Accomodations”

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The White Horse Hotel, Dorking
Ranked #3 of 8 Hotels in Dorking
Sanford, ME
Level Contributor
188 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Good Hotel - Average Accomodations”
3 of 5 bubbles Reviewed 8 November 2013 via mobile

Stayed here during a recent business trip from the US and although this hotel has a quaint charm, the amenities are average at best from US hotel standards. The rooms are clean and well made, but they are older in style and condition. In addition, I must have dealt with at least three spiders in the room and had a difficult time regulating the room temperature via the radiator control. My room was very small compared to US standard hotel sizes and I certainly would recommend the Wooton House as a better choice if you don't mind a longer commute into Dorking. The staff are pleasant but not overly friendly. The breakfasts are very good and the restaurant and pub are sufficient. I wouldn't hesitate to stay here again but I would classify this as average.

Stayed November 2013, travelled on business
Helpful?
Thank CarlGagnon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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508 reviews from our community

Traveller rating
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    134
    56
    31
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (97)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Swedish first
  • Any
English first
UK
Level Contributor
64 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed 25 October 2013

The hotel itself is fairly clean, room was adequate but very small and basic. The bathroom was pretty dark and the decor is definitely stuck back in the 70s. Check in went fine etc. but we ordered a taxi to get to a wedding and when our party came down at the arranged time, and there was no sign of the taxi, the hotel staff went to pieces.

Rather than just calling again and checking where they were, it became like a Fawlty Towers farce with them insisting the car was outside the front, then the back, then that it was on its way and generally making it a minor issue very stressful (one of our party was doing a reading, hence it being a bit stressful to start with). All without calling the taxi service. Finally they took us seriously and called and we got to the wedding with seconds to spare but just bit frustrating.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Greekjoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swindon, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 23 October 2013

We would have given a 4 overall rating, had it not been for the lack of hot water on the morning of our departure (boiler failure). The management response was good, not charging us for the drinks we had the night before.

  • Stayed September 2013, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank A N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. George's
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 12 October 2013

Room and bathroom was clean and comfortable. Shops and eating choices conveniently nearby. Floors a bit squeaky but that's expected considering it's age. The lounge is cozy, a bit dark but ok. Eating in can be quite expensive. Breakfast at the hotel was excellent. All in all a good experience.

Room Tip: First floor room roadside is not the best choice, as the road noise can be disturbing.
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  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marielle A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The White Horse Hotel, Dorking

Property: The White Horse Hotel, Dorking
Address: High Street, Dorking RH4 1BE, England (Formerly Mercure Dorking White Horse Hotel)
Region: United Kingdom > England > Surrey > Dorking
Amenities:
Business Centre with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #3 of 8 Hotels in Dorking
Price Range (Based on Average Rates): £
Hotel Class:3 star — The White Horse Hotel, Dorking 3*
Number of rooms: 41
Official Description (provided by the hotel):
This beautiful old coaching inn with its old oak beams, open log fires and inviting lounge has 41 en suite rooms and is located in Dorking. Ideal for visiting Dorking and the surrounding picturesque villages and Chessington World of Adventures. Easily accessible via the M25, Dorking train station is 5 minutes away. The hotel also features the Coach House Restaurant, Bar and Lounge. Room service and parking available. ... more   less 
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Also Known As:
Mercure White Horse Dorking Hotel Dorking
Mercure Dorking
The White Horse Hotel, Dorking Surrey

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