I wasn't expecting much, was checking in late and leaving early so just needed a comfy bed for the night. However I wasn't prepared for it to be quite this bad..
When we stepped into this rough pub to 'check-in' at the main bar, one of the drunk locals who was looking for a fight asked if he could kiss my wife. The barmaid dealt with this well by threatening to chuck him out, and she apologized to us.
When we entered our room we were hit by a strong smell of fresh paint - whilst the paintwork looked good on the walls the room hadn't been properly ventilated, it had only been painted that weekend. Unfortunately the painters hadn't put the room straight, and the heater was unplugged, and the blind was missing it's chord. Neither of these things would have been a major problem, except that when I tried to put the blind down using my hands without the chord it came crashing down. When I plugged in the heater it didn't work, neither did the shaving light in the bathroom. I didn't want to test the bedside lamp due to the exposed wires (see photo).
I had coffee making facilities in the room but no milk, and there was no ironing board. I asked for these items to be brought over, and they arrived very quickly, but the ironing board and iron were in terrible shape and had no ironing board cover (see photos). Unfortunately the muck on the iron spread onto the shirt I was ironing as soon as the iron became hot.
The bed was comfortable, and we slept well. However in the morning we realized the shower sprayed in all directions except for downwards, the shower was scummy and unclean and the shower gel and shampoo bottles were simply scattered in the basin with paint marks all over them. There was also a big dent in the bathroom door.
In the morning I went through to the restaurant, but found out no food served until 8am (much too late), and it wasn't possible to get a VAT receipt upon checkout. All in all a dreadful experience, reason for putting so much objective feedback is to help you make your own decision about whether you can really put up with such a hopeless B&B that's so sorely missing some TLC.
- Official Description (provided by the hotel):
- Let me introduce myself My name is Andrew and i am the new owner of the Holroyd arms,i have worked here for the previous 3 years as a manager where my hands were firmly tied behind my back where making improvements to the business were concerned. as of October 2014 i became the owner of the business and have made massive strides in making customers visits here more enjoyable,i have addressed most of the issues raised on Trip advisor and am continuing to raise the standards throughout the business,that being said some of t6he reviews placed on this site are way over the top with their critic. If you need a clean,warm and comfortable nights stay for a small budget then we are your destination choice,we are a 2 star rated business and dont claim to be anything but that,but just because of our rating it dose not mean we dont make every effort to make your stay as comfortable as possible. Unfortunately this platform is mainly used by customers who are inclined to complain,we are fully booked week after week and the percentage of complaints to non complaints is about 5% if all our happy customers were to write reviews i wouldnt need to justify myself. So please dont be put off by the old reviews on this site and see for yourselves THE HOLROYD ARMS is a pleasant B&B. ANDREW ... more less
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- Also Known As:
- Holroyd Arms Guildford, Surrey