Relatively new hotel in Guildford. Nice trendy public areas, including lobby and restaurant. The gym has decent equipment. However, it gets really crowded in the morning. There are two pieces of everything-- treadmills, stationary bikes, rowers, etc. Free weights are sufficient to maintain your workout routine-- not to bulk up or anything. The restaurant had good food-- breakfast and dinner. The service though was definitely hit or miss and tended to be on the slow side.
Room was clean, but the wall was pretty thin. I could hear the person in the room next door coughing all night. One night I got a call from the receptionist to turn down my TV when in fact it was ALREADY down. Might want to consider fixing your wall! Although the bathroom was decent size, the shower was also very small. I am relatively a small person and still couldn't move much. Can't imagine a large person in that shower!
The service at the hotel seemed to be a problem and something they need to work on significantly. There were a couple of staff that was noticeably friendly and efficient. Others? Not so much. A colleague had his sink clogged up. Told a frontdesk person to send someone to fix it. No one showed up until the following day. We asked for a direction to a pub, and were given a completely wrong direction (Guildford is not that big!). If you want to do laundry, you'll have to put your clothes in the laundry bag and then call someone to pick it up! When you travel for business, you don't have time to call someone and do that extra step. A colleague called the service desk or whatever. No one ever came to pick it up. He had to bring it down to the receptionist a day later to make sure it was taken care of. I had a bag of laundry that was not picked up for three days.
There was also confusion with what was included in our room rate. Our travel agent confirmed our rate included breakfast. When we checked in, the hotel said no since their system did not show as such. The check-in staff said he would follow-up. Nothing ever happened. I got my agent to call them and escalate again. The hotel then realized their system did not have correct information. That got fixed. But then when you travel frequently, having to deal with little things like this just frustrate you. You just don't have time for it. And it's really the hotel's job to make sure things are correct. They didn't take initiative to get that fixed.
- Official Description (provided by the hotel):
- A bold landmark on Surrey's most celebrated street, Guildford Harbour Hotel, formerly the Radisson Blu Edwardian Guildford gives the town its first 4 star hotel, and with it a stylish new place to meet, eat or retreat to a serene urban spa. Equipped for business but designed for relaxation, the hotel's sleek glass and cool stone fuses with the fabric of the town and brings a new heart to its social scene. Rooms: The hotel's 183 bedrooms are light, spacious and equally good for work or play with contemporary furnishings. All rooms feature generous workspaces with advanced technology, and high speed Wi-Fi is complimentary. Services: The extensive business and concierge services, with complimentary WiFi throughout, makes doing business easy here. A sleek urban spa, well-equipped gym and choice of dining options lining the hotel's open colonnade also make it the perfect place to take time out. Groups & Meetings: Through the hotel's airy lobby, an expansive conference and event space for up to 200 is complemented by three naturally lit smaller rooms, including a sleek boardroom encased in frosted glass. Meeting rooms surround a light-filled central courtyard, ideal for al fresco drinks from the private bar. Dining: The hotel features a stylish restaurant, bar and al fresco terrace. Local Area: Smart boutiques, ornate architecture and glimpses of surrounding hills complete the picture on Guildford's handsome High Street. The city is set in the rolling Surrey Hills, an area of outstanding natural beauty. GLive, Guildford's new £26 million arts venue, is next to the hotel, and the renowned Yvonne Arnaud Theatre is a short walk away. Surrey is also home to some beautiful golf courses. ... more less
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- Also Known As:
- Guildford Harbour Hotel Surrey