Four of us ate in this place last night - and service wise it was an embarrassment from start to finish. Food wise it wasn't special either.
We polished off a bottle of prosecco pretty quickly and asked for another. They didn't have one cold ( it was 8 on a Saturday night!!! ) our friends told us precisely the same had happened last time they are there. Not a place to learn from it's mistakes then.
We asked for them to chill a bottle for us and we would have something else in the meantime. Ignoring this, a waitress brought over a room temp bottle in a wine cooler, with a few lumps of ice In the bottom- that's not going to cool a warm bottle! I cannot believe she thought it would. She really didn't know what she was doing I'm afraid.
We asked them to chill this bottle in a fridge please and asked for a bottle of Rose. They didn't have it. We selected another. "I'll Go and check" Are stock levels so poorly controlled that there are no chilled wines and some have run out completely? And why don't the waiting staff know what is or isn't available?
We had to ask several times for other drinks - my friend had to actually ask three times for his pint of bitter. Which required getting up to go and find a waitress.
The main reason is no one ever came to our table. There were three tables in our downstairs area, and they were all similarly neglected. No one checked back on our food. No one offered more drinks, we had to always go and find someone to order. It's not difficult to see why they only have three tables eating on a Saturday night.
As for the food - 2 burgers, these were good. But our friends food was really poor - a rib eye steak that was luke warm and very thin. Certainly not worth the £20 charged. The other was a mackerel salad, the mackerel was tasteless and the salad was packed with stringy bland leaves.
This place has for a long way to go if it wants to be taken seriously as a food led establishment. Maybe it doesn't want to be, but when our bill comes to £165 for one course each plus drinks we expect it to be a LOT better than it was.
Amateurish, no attention to detail, no polish whatsoever, and embarrassingly bad service - and looking at the bar staff's faces it doesn't look like they enjoy working there any more than we enjoyed eating there.
This place used to be excellent. Now - definitely one to avoid.
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