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“Superb stay!”

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Mandolay Hotel & Conference Centre
Ranked #8 of 11 Hotels in Guildford
Brighton, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Superb stay!”
Reviewed 24 March 2013

We stayed one Saturday night to see 'Clannad' at G-Live. The hotel was 1 minutes walk away on the other side of the road, so perfect if you are travelling to see an event there.
Room was an executive double and was spotless. Bath and shower were both excellent as was the cooked breakfast buffet with coffee or tea being served within 30 seconds of arriving at a table. The main bar was also great for a late night drink before retiring to the very comfortable bed.....Shame my wife snores!

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Martin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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725 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (132)
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English first
Portsmouth, United Kingdom
Level Contributor
3 reviews
Reviewed 18 March 2013

I have stayed before and it was ok, but for some time I noticed that the quality of service drops drastically and even the last time I was not allowed to stop in front to check-in due to lack of space in the car parking - no one was able to tell me where to park!
Think twice before you book.

  • Stayed March 2013, travelled on business
    • Value
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Helpful?
Thank Albertus2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
guildfordhotel, Public Relations Manager at Mandolay Hotel & Conference Centre, responded to this review, 20 March 2013
Many thanks for taking time to post your comments; feedback is genuinely appreciated particularly from a regular visitor to the hotel such as yourself.

As you may be aware, Mandolay is the only hotel in the town centre to offer free parking to residents and other hotel users; occasionally this policy leads to a very busy car park.

We could of course alleviate many of the parking issues by introducing a parking fee but we feel this would be unfair to the vast majority of hotel users. The simple fact is that we have a limited number of car parking spaces and these are taken on a first come first served basis.

There are in excess of 300 car parking spaces within easy reach of the hotel and we are always happy to offer directions to guests that find our own car park full.

I sincerely trust that you appreciate the fact that we continue to resist the idea of paid for car parking, preferring instead to offer a free facility to our residents and other hotel users.

Once again, many thanks for your comments I hope that the lack of available free parking did not impact too much on your stay with us and I look forward to welcoming you back to Mandolay very soon.

Please contact me personally via ian.blyth@guildford.com if this response does not fully address your concerns, I would be delighted to help.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Guildford hotels

London, United Kingdom
Level Contributor
43 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 15 March 2013 via mobile

I stayed at this hotel with some friends and it was ideal for a cheap and cheerful overnight stay. I would not recommend this hotel for a romantic break as the rooms are not the most luxurious or well decorated I have seen ( to say the least).
The hotel is quite dated and they even give you a proper key to open your door as opposed to a card key most hotels use.
I would return here for the same type of trip as is a great place to lay your head but its not somewhere I would want to come for a special occassion.
Good stay overall, nice and clean but just not the most modern

  • Stayed October 2012
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank j_flinn23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Falmouth, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 February 2013

My husband and I frequently visit our son in Guildford, but this was our first stay at the Mandolay. On arrival we were advised that we had been upgraded from the standard double room booked to an executive room, much to our delight. The room was spotlessly clean, well furnished and extremely comfortable. The restaurant and staff were great, and we came away feeling that we'd had a real treat. The weekend was great value for money and we'll definitely be back!

Room Tip: We requested a quiet room and got exactly what we'd asked for.
See more room tips
  • Stayed February 2013, travelled as a couple
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    • Cleanliness
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Helpful?
3 Thank Sue M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloucester, United Kingdom
Level Contributor
113 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 16 February 2013

I'm really surprised at the number of poor reviews. I went here with my family on Sunday for lunch. I thought the menu was imaginative and enticing and the food was presented beautifully and was delicious. We were all admiring the lovely decor. But it was really quiet! Somehow they have got themselves a poor reputation it seems, but I can wholeheartedly say I thought it was wonderful.

  • Stayed February 2013, travelled with family
    • Value
    • Location
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Helpful?
3 Thank LadyHelenJenkins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Randers
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 14 February 2013

Hotel is nice. The room I got was in the basement. Bathroom newly renovated. I stayed for four nichts but had trouble sleeping every night. One night three was a party in the room next door. Above my room was the conference hall. Ceiling was very thin so I could hear every footstep. When guests were gone late at night, they started rearranging chairs and tables. Early in the morning they started the laundry dryer which was also next door. Not gona stay there again.

  • Stayed February 2013, travelled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
3 Thank ErikDenGrusomme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guildford
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 February 2013

Excellent low key service and an excellent room, just perfect for staying over after a business function. I use the Mandolay regularly so am something of a convert but have never stayed there until now but would definitely do so again. Free wifi is good for a business user - some other local hotels charge you a lot for this.

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
3 Thank Clive H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mandolay Hotel & Conference Centre

Property: Mandolay Hotel & Conference Centre
Address: 36-40 London Road, Guildford GU1 2AE, England
Region: United Kingdom > England > Surrey > Guildford
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Luxury Hotel in Guildford
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mandolay Hotel & Conference Centre 4*
Number of rooms: 72
Official Description (provided by the hotel):
Situated close to the heart of the delightful town centre of Guildford The Mandolay Hotel offers everything you should expect from a modern yet traditional hotel. Independently owned, The Mandolay Hotel couples exceptional service with first class facilities and our 72 comfortable bedrooms and exceptional meeting facilities make us the obvious choice for business visitors. For those seeking a leisurely break or family get-together we work closely with many local attractions and we are proud members of Visit Surrey, the organization dedicated to promoting our beautiful county. Free unrestricted wireless internet is available throughout the hotel and we have over 900 international TV channels free of charge. We have a range of dining options from coffee shop and bar menu to full restaurant service and we are committed to using locally sourced produce wherever possible. Whatever your reason for visiting The Mandolay Hotel we look forward to making your stay with us as enjoyable as possible... ... more   less 
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Also Known As:
Mandolay Hotel Guildford
Mandolay Hotel & Conference Centre Guildford, Surrey

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