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“Selfish guests spoilt our stay!” 4 of 5 bubbles
Review of Mandolay Hotel & Conference Centre

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Mandolay Hotel & Conference Centre
Ranked #8 of 11 Hotels in Guildford
Rutland, England
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Selfish guests spoilt our stay!”
4 of 5 bubbles Reviewed 4 March 2014

I was very pleasantly surprised by the quality of this independant hotel, ideally situated in Guildford near the centre and with car parking facilities. However, during the night, my husband had to get up to ask a group of young people to stop talking outside our room, it was 4.40 am! I heard a girl laugh at him and he repeated the request this time a little more robustly! After a few minutes I heard the group disappear downstairs. What a shame our stay was spoilt by inconsiderate guests, who did not know the difference between acceptable and unacceptable behaviour!

  • Stayed February 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank wendbloo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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704 reviews from our community

Traveller rating
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    148
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (127)
Date | Rating
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English first
Glasgow, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 21 February 2014

Service/Room/Location and Amenities all very good. Cannot fault the hotel in any way.

It would be my first choice of hotel in Guildford whenever I next visit

I would recommend this hotel to anyone when visiting Guildford

  • Stayed February 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Easytobook.com

Helpful?
2 Thank Bill L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ascot, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 16 February 2014

I took my mother, and girlfriend, for afternoon tea at The Mandolay recently. When we arrived, the staff on reception were very friendly, and the two gentleman serving in the bar were welcoming and professional. We each received a pot of tea of our choice, and a short time later is when the indulgence really began. We were each served a tower of home-made cakes - my particular favourite being the mini lemon tart - finger sandwiches and warm scones with cream and some delicious strawberry jam (well worth the £17.00 per person I paid)! If your looking for a afternoon tea in Guildford, then I highly recommend The Mandolay.

  • Stayed February 2014
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
Helpful?
3 Thank karldavy75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kingston upon Thames, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 13 February 2014

I attend regular breakfast meetings at the Mandolay, and always have a fantastic experience. Often I will stay on working in the bar until lunchtime, because the food is absolutely delicious. I have also been to the hotel for dinner and for drinks, and have never been anything other than completely impressed with the entire customer experience.

  • Stayed February 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Becky L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Watford, United Kingdom
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed 12 February 2014 via mobile

I booked a double room as the singles looked very small and it was just as well judging by the room I got. The double was tiny, as was the bathroom. However it was clean and the bed was comfortable. The price was on the high side but the WiFi was free which was good and what I really liked was the power points at the side of the bed so everything could be charged at the same time and I didn't have to scramble about on the floor looking for the outlets. The room was also well lit which is another plus.
Breakfast was, again, on the expensive side but cooked fresh. I was sorry I didn't get a chance to try the dinner menu as one of my favourites was on offer, rabbit with prunes, and you don't find that on many menu's. Would I return - not sure.

Stayed February 2014, travelled on business
Helpful?
Thank Deena N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 9 February 2014

We arrived late on a Friday evening after a hectic 6.5 hour journey from Newcastle. There isn't enough parking at the front of the hotel so we had to park near the back which wasn't a problem unless you aren't happy to pay a £7 parking charge. The rooms were pleasant inside but very small for 2 people. During Friday night we had a reasonable nights sleep and the breakfast the following morning was good quality with waitress service. However on the Saturday night when we returned at around 10pm there was a wedding and another event taking place at the hotel. There were people staggering drunk through the hotel with alcohol spilt all over their shirts and there were doors slamming and people being very loud up until about 4am. The next day at breakfast it was very full and rather than the table service we received the day before the cooked breakfast was buffet style and there were not as many options available. Quote disappointing, particularly for my mother and father in law who live in Guildford and had chosen the hotel to stay in following the renewal of their wedding vows that day. They probably would have just stayed at home!
I would say the hotel was reasonable but ask if there are any events booked before you stay as this really did make the experience from the first to the second evening differ quite dramatically!!
On the positive side It takes about 10 minutes to walk into Guildford centre so is well placed for restaurants and shops.

Room Tip: Maybe go for one of the rooms that aren't in the main hotel complex as it could be quieter
See more room tips
  • Stayed February 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Anna R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mandolay Hotel & Conference Centre

Property: Mandolay Hotel & Conference Centre
Address: 36-40 London Road, Guildford GU1 2AE, England
Region: United Kingdom > England > Surrey > Guildford
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Luxury Hotel in Guildford
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mandolay Hotel & Conference Centre 4*
Number of rooms: 72
Official Description (provided by the hotel):
Situated close to the heart of the delightful town centre of Guildford The Mandolay Hotel offers everything you should expect from a modern yet traditional hotel. Independently owned, The Mandolay Hotel couples exceptional service with first class facilities and our 72 comfortable bedrooms and exceptional meeting facilities make us the obvious choice for business visitors. For those seeking a leisurely break or family get-together we work closely with many local attractions and we are proud members of Visit Surrey, the organization dedicated to promoting our beautiful county. Free unrestricted wireless internet is available throughout the hotel and we have over 900 international TV channels free of charge. We have a range of dining options from coffee shop and bar menu to full restaurant service and we are committed to using locally sourced produce wherever possible. Whatever your reason for visiting The Mandolay Hotel we look forward to making your stay with us as enjoyable as possible... ... more   less 
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Also Known As:
Mandolay Hotel Guildford
Mandolay Hotel & Conference Centre Guildford, Surrey

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