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“Nice room, but otherwise room for improvement”

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Mandolay Hotel & Conference Centre
Ranked #8 of 11 Hotels in Guildford
Brussels, Belgium
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Nice room, but otherwise room for improvement”
Reviewed 10 May 2014

We stayed here just for one night, and the stay was alright, but there is definitely room for improvement.
First the good: the room was very nice and clean, absolutely nothing to worry about there! Quiet and cozy, lovely rain showerhead, tea and coffee, etc. The bed was comfortable and we slept very well! The reception team was very friendly and helpful - from check in to check out. Overall, it was a nice stay, and especially if you are just there for a short city trip, it's a good place to stay! It is very close to the highstreet for shopping, restaurants and for seeing Guildford too.

Now to the opportunities (stating these mainly for the Hotel's benefit):
After a day of travelling and walking all over guildford in the pouring rain, we were exhausted so just wanted to order room Service. After being told by the receptionist to call room Service instead, and after failing to reach room Service directly and re-contacting reception, who attempted to reach someone from room Service....finally after 5 minutes of back and forth we ordered 2 simple sandwiches. The first came after about 45 min...(already a long time for a sandwich), and we were told the second one would just be a moment. That Moment turned into 20 minutes, so I called to ask ...after which they apologized and the sandwich arrived shortly. They thankfully gave us the second sandwich for free, but still seemed quite unorganized.
The next morning, we went to breakfast and were the first and only people there the whole time. The choices on the buffet were quite slim, but it was alright. The toaster grill was set far too high causing the first toasts to come out close to charcoal.This should be checked by the staff before opening up for breakfast. Hot items were to be ordered separately, so when we ordered scrammbled eggs, I heard the cook, who was standing and watching us at the open service window close by, let out quite a loud and annoyed sigh...not very welcoming! There were 2 waitresses walking around and talking to eachother, however the used plates and bowls were piling up on our table. We are usually not very picky, but seeing as there was literally no other guests, the staff was just not very attentive.

So all in all - room and location were great, day reception staff too, but evening reception staff and the f&b outlets seem to need some more work.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yvie88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Surrey, UK
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 May 2014

We ran a Cocktail making evening for a 30th birthday at the Mandolay. The staff were all very helpful, from the initial emails right through to the day itself for set-up and the actual event. I would certainly use them again for a birthday event.

  • Stayed May 2014, travelled with friends
    • Value
    • Service
Helpful?
Thank HermanBloom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 7 May 2014

I stayed with my partner after walking from Farnham to Guildford and wanted nothing more than to relax on a comfortable bed however when I fell onto the bed I was met with what felt like nothing more than a mattress topper and a bed frame. To add insult to injury as it got darker the room became cold and guess what..the central heating wasn't working! Called down to reception who to their credit came quite quickly to test that the heater wasn't working. However instead of offering to move rooms we were given an electric heater, oh by the way the first one we were given didn't work!
Also noticed that the hotel had tried to cover up an unfinished paint job by putting a side table in the way but this wasn't fooling anyone! The walls were incredibly thin and you could hear EVERYTHING. The hotels location left a lot to be desired.
In conclusion there are plenty of better located hotels which are probably a lot better than this.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Sandra N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Guildford hotels

Bristol, England, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 5 May 2014

Stayed for just one night while en-route to other places. Hotel is clean, modern and staff are excellent. Happy to help when we arrived needing car parking and when I needed a charger for my phone.Room was clean and elegant, we have room 19 a the front of the hotel and it was incredibly warm until we turned off the radiator, and a little noise from the road, but nothing serious. We walked into Guildford for both dinner and breakfast. Lot of options, the usual suspects but also the chance for a nice walk in the sunshine. Bar in the evening very accommodating with our cocktail orders, and taking real care in what they do. Great little find, will stay again when next in the area.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ceri E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hartlepool
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 May 2014

We were given a family room which was set back from the main road.

There was no noise in our room, either from the road or from other guests.

The room was quite large and the price was right. The room appeared to have been refurbished not too long ago and the furniture and other decor was fine.

The breakfast room and bar were in a modern style and attractive.
.
We did not eat at the hotel other than at breakfast. The continental buffet was the better choice.

The reception staff were polite and helpful.

We did not have a car, so did not have any parking problems.

All in all, a pleasant experience.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ElderleyMalePerson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampshire
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 22 April 2014

We attended a wedding here on Saturday 19th April, from start to finish it was all perfect, the staff were fantastic, the food was delicious and the room was lovely. Nice and quiet too considering we were facing the main road. I would recommend this hotel to anyone. There was a chap on hand to ensure the smooth running of the whole day. A day to remember and We would definitely stay here again.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank s0ulsam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 21 April 2014

Stayed overnight whilst visiting Guildford for an annual roller derby event. Location is excellent, just round the corner from London Road Guildford station and about 5-10min walk to the town centre. Lovely hotel, stayed in a single room which was just the right size, the staff were friendly and helpful when needed and the food looked great. Very high standards and would definitely recommend it to others interested in staying in the area. The only downfall I'd say was the price, but I did book the night before I had to stay, so hopefully, it's cheaper in advance. Otherwise, 5/5!

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank shylock300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mandolay Hotel & Conference Centre

Property: Mandolay Hotel & Conference Centre
Address: 36-40 London Road, Guildford GU1 2AE, England
Region: United Kingdom > England > Surrey > Guildford
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Luxury Hotel in Guildford
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mandolay Hotel & Conference Centre 4*
Number of rooms: 72
Official Description (provided by the hotel):
Situated close to the heart of the delightful town centre of Guildford The Mandolay Hotel offers everything you should expect from a modern yet traditional hotel. Independently owned, The Mandolay Hotel couples exceptional service with first class facilities and our 72 comfortable bedrooms and exceptional meeting facilities make us the obvious choice for business visitors. For those seeking a leisurely break or family get-together we work closely with many local attractions and we are proud members of Visit Surrey, the organization dedicated to promoting our beautiful county. Free unrestricted wireless internet is available throughout the hotel and we have over 900 international TV channels free of charge. We have a range of dining options from coffee shop and bar menu to full restaurant service and we are committed to using locally sourced produce wherever possible. Whatever your reason for visiting The Mandolay Hotel we look forward to making your stay with us as enjoyable as possible... ... more   less 
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Also Known As:
Mandolay Hotel Guildford
Mandolay Hotel & Conference Centre Guildford, Surrey

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