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“smallest room ever seen”

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Mandolay Hotel & Conference Centre
Ranked #9 of 11 Hotels in Guildford
Reviewed 22 May 2014

had room 7 for two nights may 2014 - the absolute smallest room i've ever seen in my life! could reach up to the ceiling and almost reach from side to side in the room! that said, the staff was very nice. no gym and a hike to the SPECTRUM CENTER which was very nice, if expensive (15 USD for a workout session) - in all, nice looking and nice people but very very small rooms!

Stayed: May 2014, travelled on business
Thank Thomas D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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425 - 431 of 788 reviews

Reviewed 13 May 2014

Staff are always polite and friendly. Rooms excellent. Breakfast brilliant. I stay here regularly and always made to feel welcome. Staff can't do anymore to make stay enjoyable. Feels like a home from home. Looming forward to my next stay.

  • Stayed: May 2014
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1  Thank jamiedonachie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 May 2014

Booked and payed online 5 months or so in advance.
Close to sons wedding venue so was ideal place to stay.
Inquired about parking and was assured that it was no problem.
Also recommended this place to 14 other members of family who also booked.
On the day, yes you guessed I had to park in council car park over the road for the day and night at a cost. So be careful. I was assured that I didn't have to pre book car park. Not something advised from reception staff.
Room was small and I mean really small and stuffy. Thank goodness it was only the one night. Was told by reception staff " What do you expect from a city hotel"
We paid the extra for breakfast which was plentiful and of good quality. Customer service was very good and friendly.
Maybe the staff running the breakfast can give the reception staff some customer service training.

Would not recommend . Will not ever go there again.

  • Stayed: September 2013, travelled with family
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Thank masspfc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 May 2014

We stayed here for one night for an event at G-Live opposite. We booked a double room, the first room we where shown had a shower unit, but they changed our room so we could have a bath. The reception staff where very friendly and attentive.

There was a wedding at the hotel and our room at front of hotel, was very noisy with people in the outside bar area.

The rooms where clean except the wooden blinds that look like they hadn't seen a duster in a long time. The television was on the dressing table over the part where you would normally sit, and the mirror above the drawers, which was annoying and a little odd.

The hotel prices on the hotels website vary daily and seem to follow booking.com, I booked the hotel a few weeks after friends and was half the price they paid, so got a good deal.

There is parking at hotel which you can priority book, if not there is parking opposite which cost roughly the same. If you have not booked priority parking there are no spaces to park whilst you check in which is inconvenient if you have lots of luggage.

  • Stayed: May 2014, travelled as a couple
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1  Thank The_Hallams_x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 May 2014

We stayed here just for one night, and the stay was alright, but there is definitely room for improvement.
First the good: the room was very nice and clean, absolutely nothing to worry about there! Quiet and cozy, lovely rain showerhead, tea and coffee, etc. The bed was comfortable and we slept very well! The reception team was very friendly and helpful - from check in to check out. Overall, it was a nice stay, and especially if you are just there for a short city trip, it's a good place to stay! It is very close to the highstreet for shopping, restaurants and for seeing Guildford too.

Now to the opportunities (stating these mainly for the Hotel's benefit):
After a day of travelling and walking all over guildford in the pouring rain, we were exhausted so just wanted to order room Service. After being told by the receptionist to call room Service instead, and after failing to reach room Service directly and re-contacting reception, who attempted to reach someone from room Service....finally after 5 minutes of back and forth we ordered 2 simple sandwiches. The first came after about 45 min...(already a long time for a sandwich), and we were told the second one would just be a moment. That Moment turned into 20 minutes, so I called to ask ...after which they apologized and the sandwich arrived shortly. They thankfully gave us the second sandwich for free, but still seemed quite unorganized.
The next morning, we went to breakfast and were the first and only people there the whole time. The choices on the buffet were quite slim, but it was alright. The toaster grill was set far too high causing the first toasts to come out close to charcoal.This should be checked by the staff before opening up for breakfast. Hot items were to be ordered separately, so when we ordered scrammbled eggs, I heard the cook, who was standing and watching us at the open service window close by, let out quite a loud and annoyed sigh...not very welcoming! There were 2 waitresses walking around and talking to eachother, however the used plates and bowls were piling up on our table. We are usually not very picky, but seeing as there was literally no other guests, the staff was just not very attentive.

So all in all - room and location were great, day reception staff too, but evening reception staff and the f&b outlets seem to need some more work.

  • Stayed: May 2014, travelled as a couple
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Thank Yvie88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 May 2014

We ran a Cocktail making evening for a 30th birthday at the Mandolay. The staff were all very helpful, from the initial emails right through to the day itself for set-up and the actual event. I would certainly use them again for a birthday event.

  • Stayed: May 2014, travelled with friends
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Thank HermanBloom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 May 2014

I stayed with my partner after walking from Farnham to Guildford and wanted nothing more than to relax on a comfortable bed however when I fell onto the bed I was met with what felt like nothing more than a mattress topper and a bed frame. To add insult to injury as it got darker the room became cold and guess what..the central heating wasn't working! Called down to reception who to their credit came quite quickly to test that the heater wasn't working. However instead of offering to move rooms we were given an electric heater, oh by the way the first one we were given didn't work!
Also noticed that the hotel had tried to cover up an unfinished paint job by putting a side table in the way but this wasn't fooling anyone! The walls were incredibly thin and you could hear EVERYTHING. The hotels location left a lot to be desired.
In conclusion there are plenty of better located hotels which are probably a lot better than this.

  • Stayed: May 2014, travelled as a couple
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1  Thank Sandra N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mandolay Hotel & Conference Centre

Address: 36-40 London Road, Guildford GU1 2AE, England
Region: United Kingdom > England > Surrey > Guildford
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Luxury Hotel in Guildford
Price Range: £69 - £142 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mandolay Hotel & Conference Centre 4*
Number of rooms: 76
Official Description (provided by the hotel):
Situated close to the heart of the delightful town centre of Guildford The Mandolay offers everything you should expect from a modern yet traditional hotel. Independently owned, The Mandolay couples exceptional service with first class facilities and our 76 comfortable bedrooms and exceptional meeting facilities make us the obvious choice for business visitors. For those seeking a leisurely break or family get-together we work closely with many local attractions and we are proud members of Visit Surrey, the organization dedicated to promoting our beautiful county. Free unrestricted wireless internet is available throughout the hotel and we have over 900 international TV channels free of charge. Our range of dining options include coffee shop and bar menu to full restaurant service and whatever your reason for visiting The Mandolay we look forward to making your stay with us as enjoyable as possible...Limited pay & display parking is available on-site. ... more   less 
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Also Known As:
Mandolay Hotel Guildford
Mandolay Hotel & Conference Centre Guildford, Surrey

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