Our company booked 13 rooms here in July for a business event near by. It was very hot in England and there is no air conditioning so the rooms while they have a fan were very hot indeed and it was hard to sleep with the windows open due to the noise made by traffic and staff coming and going at all hours. When I checked in to my room, the toilet in my room had not been flushed! That was a first for me. I was too jet lagged to complain and just flushed it myself. Also my bathroom sink backed up twice during my stay which was aggravating. Another staff member from my company had no room when he checked in despite the fact we had prepaid all the rooms. This was resolved fortunately. Breakfast was included in our room rate but be advised it is quite pricey - some of the breakfast staff are good and some are not so good - part of the issue is that English is not their first language so there is a real language barrier. My first morning I asked for the full English breakfast with coffee and ten minutes later got two poached eggs on a plate by themselves with nothing else! Coffee got cold in the pots very quickly (the hotel should invest in some good thermoses) and our team was constantly asking for refills just because the hot drinks got cold so quickly. There is a nice continental breakfast option along with great bread for making toast.
The reception staff (especially Simon the night manager) and particularly the bar staff were all great. There is a nice drinks terrace outside which we used quite a bit. There is no safe in the room. The best part is the location - minutes walk from lots of great pubs and restaurants in Guildford high street which was huge for us as we could walk to dinner each night and back again. The hotel is trying hard but it has a few areas that really need improvement.
- Official Description (provided by the hotel):
- Situated close to the heart of the delightful town centre of Guildford The Mandolay Hotel offers everything you should expect from a modern yet traditional hotel. Independently owned, The Mandolay Hotel couples exceptional service with first class facilities and our 72 comfortable bedrooms and exceptional meeting facilities make us the obvious choice for business visitors. For those seeking a leisurely break or family get-together we work closely with many local attractions and we are proud members of Visit Surrey, the organization dedicated to promoting our beautiful county. Free unrestricted wireless internet is available throughout the hotel and we have over 900 international TV channels free of charge. We have a range of dining options from coffee shop and bar menu to full restaurant service and we are committed to using locally sourced produce wherever possible. Whatever your reason for visiting The Mandolay Hotel we look forward to making your stay with us as enjoyable as possible... ... more less
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- Also Known As:
- Mandolay Hotel Guildford
- Mandolay Hotel & Conference Centre Guildford, Surrey