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“Don't ask for steak”

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Manor House Hotel & Spa
Ranked #11 of 11 Hotels in Guildford
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Don't ask for steak”
2 of 5 bubbles Reviewed 26 April 2014

Stayed here for one night. Decided to eat in the hotel restaurant. Ordered tomato soup which came out cold. When I informed the waiter he stood there in total surprise and was not sure what to do. Waited 10 minutes for it to be re-heated. Ordered the the Rib eye steak which was the worst I've ever eaten. Truly depressing. Deep fried and half the joint was just fat. Complained to two waiters who just said sorry, gave an embarrassed laugh and took the plates away. Went and spoke to the manager who was polite, professional and apologetic. Stated he would take the steak off the bill. But not to be recommended especially if there is a wedding on and they are busy.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andyhilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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740 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (136)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
London, United Kingdom
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed 15 April 2014

We held our wedding here a couple of weeks ago and we had a fantastic day. I stayed at the hotel the day before and wanted to get a nice relaxing spa treatment and even though they were really busy they squeezed me in. The treatment was good, not as good as I've had at the Hilton but that is reflected in the price, the pool and Jacuzzi facilities are very nice.
The staff did everything possible to ensure the day went exactly to plan, Dan was always on hand to help and nothing was too much trouble for him, we could not have asked for more on our wedding day.
The rooms are a little dated but this didn't put me off at all, it's all part of the character, however the room i stayed in the night before the wedding could do with a decent mattress as I didn't sleep well at all!
The only slight let down was the breakfast the next morning, tea and coffee served from flasks was not very nice, not much variety to the hot (warm!) food. The food for the wedding breakfast was a completely different story, everyone commented how lovely it was and nothing in comparison to the breakfast.
Beautiful grounds made for some lovely photos and the kids really enjoyed running around and playing in the fields. Keep an eye out for the beautiful peacock wandering around!
I would recommend this venue to anyone planning to get married!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Katie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crawley Down, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 15 April 2014

I fell in love with this venue for My wedding straight away. The ceremony room was bright and charming. And the grounds are amazing. All the staff here were brilliant. Very friendly and helpful. Nothing was too much for them. They made my whole wedding planning experience as easy and stress free as they could. The day ran so smoothly. The food was absolutely superb and everyone agreed. Everyone has been telling me how beautiful the hotel was. Thanks to all staff for making it a perfect day for me. Also it is great value for money.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hannah W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, England, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 12 April 2014

I went here for a wedding and the wedding itself was lovely. The room was adequate. It was quite dated and there was a few stains on various parts of the walls. The furniture was all quite old and the phone was something out of the 80's!!! Bathroom again was dated but the shower looked recent and was very powerful! The doors and walls were not sound proof and there was a squeaky floorboard outside our room (16) that meant I was disturbed every time someone walked past.
Breakfast was not worth the money. I wouldn't bother unless it is included anyway. The food was hot but the selection was poor. No hash browns, no fried eggs. The bread was just hovis sliced as I saw the woman topping it up out of the packet. Coffee was awful, I made a better one in my room. There was water available but it tasted just like tap water and had an odd taste like the ice cubes were old?
Overall I wouldn't stay again as it just wasn't worth the money really.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Clare W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Feltham, United Kingdom
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 7 April 2014 via mobile

We held our wedding here in November and we could not ask for more.

The staff went above and beyond to help us, with last minute dietary requirements to one of the girls in reception lending my sister her own mug so she could have a big cup of tea.

everything we wanted for our wedding was accommodated, nothing was too much trouble.

Our wedding breakfast was amazing, so many comments from people that it was piping hot, which you dont always get.

we had gorgeous weather for November. Which made these gorgeous grounds even more

1 little issue, my hubby left his electric toothbrush in the room. When we rung to ask them to return it (we live 25 miles away). They charged us £5 postage. Come on guys..we just spent a lot of money with you. Found this a bit cheeky and left a little bit of a sour taste after an amazing day!!

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nicola W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guildford, United Kingdom
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed 2 April 2014

This is a review of the spa only as did not stay in hotel.
Booked a Spa day with my daughter and was so disappointed! not like the photos at all. Its run down and needs a real face lift. Booked a pedicure which was also not what I expected. Was really just a file and paint. Expensive for what it was.
Staff were friendly and did their best especially in the restaurant but could not compensate for the fact the Spa is not somewhere that relates well to a pampering day!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Mummymcgregor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G M, General Manager at Manor House Hotel & Spa, responded to this review, 4 April 2014
Dear Mummymcgregor,

Thank you for your review. I was very disappointed to read about your spa day experience at the Manor House with your daughter. I have shared your comments with our Spa Manager. If you would be so kind as to contact him to discuss your visit in more detail at aquaroma@manorhouse-hotel.com.

Thank you again for taking the time to share your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Guildford hotels

Woking
Level Contributor
33 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 28 March 2014

We recently stayed here for a wedding and have to say the staff were amazing - nothing was too much trouble they were so welcoming and rfiendly and went the extra mile to make sure that the Bride & Groom's every wish was pandered to.
The rooms were clean and spacious with plenty of character, although a little bit outdated. The food was excellent for the wedding breakfast. But thought the bar menu you could do with a bit of updating it was more pub grub than restaurant quality - but tasty none the less. Would definitely recommend it for a wedding venue.

Room Tip: The hotel doesn't have lifts so if you have mobility issues ensure they are aware of this at tim...
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ktg309
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G M, General Manager at Manor House Hotel & Spa, responded to this review, 4 April 2014
Dear Guest,

Congratulations on your wedding and thank you very much for your lovely comments on your review of the Manor House Hotel & Spa. Our staff were more than delighted to read your kind words about the service they provided as it is something they take great pride in.

Thank you for your feedback on the food, and just to let you know we have new menus in the restaurant and bar coming soon!

Thank you again for choosing the Manor House Hotel & Spa to celebrate your special day and we look forward to see you again very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Manor House Hotel & Spa

Property: Manor House Hotel & Spa
Address: Newlands Corner, Guildford GU4 8SE, England
Region: United Kingdom > England > Surrey > Guildford
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Guildford
Price Range (Based on Average Rates): £
Hotel Class:3 star — Manor House Hotel & Spa 3*
Number of rooms: 50
Official Description (provided by the hotel):
Set in acres of parkland with superb spa, health and fitness facilities, the hotel is a well placed for Guildford, Woking and the M2550 comfortable en suite rooms with free multi channel TV, many with fine views. A traditional bar and restaurant and spacious lounge provide areas for relaxation. Substantial on site free parking and a choice of function rooms with Wi-Fi through out make the Manor an ideal for all events and occasions. ... more   less 
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Also Known As:
Manor House Hotel Guildford
Manor House Hotel And Spa
Manor Hotel Guildford
Manor House Hotel & Spa Guildford, Surrey

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