Not a venue I tend to visit too often as it is usually full of stag/hen parties and the beer is pricey but I noticed they now take the Tastecard discount card so decided to give their food a try since we were looking for somewhere to go for a family birthday meal.
The first problem came when booking, no answer on the number listed on their website despite several attempts between 12 and 2.30. Submitted an online booking form but got no email response. Eventually got through on the phone at 2.50 (we were meeting at 3) and told them about the problems I had trying to book. I was told they would get back to me tomorrow once the sales team were in to respond to my online query. I advised we were trying to book for today and was told they didn't open until 4, even though the hours listed on their site were 12-10. We rearranged our plans a bit and decided we would still go and booked a table for 4.
We got there and the place was empty, which was expected since it had just opened for the day, but there were no staff in sight either. Eventually we were seated, in the bar, not the restaurant like I had asked. The bar staff hadn't been told about Tastecard so had to ring the manager to check. Eventually we ordered our food, from the menu it seemed quite pricey so I anticipated good quality.
After an hour or so I asked the barmaid if our food was going to take much longer and was told our starters were on their way. After another 15 minutes had passed, a waiter arrived at our table with our mains in his hands and said "is it okay to give you starters and mains all together as we are understaffed" to which one of my party noted "You have them in your hands so you're not leaving us much choice!" Anyway the food itself was not good, you get better quality at a Wetherspoons for half the price. Some of the food was cold, some hot, some dishes had ingredients not listed on the menu, the chilli burger had next to no chilli on it, the chilli dog was laced with onions but no sign of chilli....I could go on. The barmaid we dealt with was clearly embarrassed by the whole thing, she had only recently started and clearly should have been given better training and not left alone in the bar. All in all I was not impressed and I doubt I'll go back. Avoid!
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