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“Excellent!!!”

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Kensington House Aparthotel
Certificate of Excellence
Reviewed 24 February 2014 via mobile

I have just returned home from a weekend stay in Kensington House apartments with my 3 friends. From the moment we arrived until the moment we left, the service we received was outstanding. Reception staff were friendly and offered to hold our bags in the reception area on both arrival and departure due to our flight times not corresponding with check in and check out times. The apartments were spotlessly clean and very modern. Every morning the housekeeping staff called and were extremely friendly and helpful. Location of apartments made getting into the city very easy. I would highly recommend staying in these apartments if visiting Newcastle. I cannot wait to return.

  • Stayed: February 2014
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1  Thank Erin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GillHall, General Manager at Kensington House Aparthotel, responded to this reviewResponded 22 May 2014

Thank you for your lovely review we are glad you enjoyed your stay and it met with your expectations, we look forward to seeing you again in the future.

Kind regards


Gillian Hall
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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403 - 409 of 542 reviews

Reviewed 19 February 2014

Staying at the Kensington house apartments is a home away from home. full kitchen facilities, cooker, microwave, fridge, freezer, hob, dishwasher. all the mod cons and a very good supply of plates and cutlery etc. Full cooking facilities but I understand they can offer food as long as you book. check the website.
A real home away from home. Very warm too.
Check in was great and informative.
only thing I would mention is that I was on the 3rd floor which was fine as I asked to be on a high floor but there is no lift.
right next to the metro and a good selection of bars, cafes and restaurants as well as a good supermarket about a 10 min walk away.
would recommend and stay again.

  • Stayed: February 2014, travelled on business
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1  Thank BrianandBetty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GillHall, General Manager at Kensington House Aparthotel, responded to this reviewResponded 22 May 2014

Thank you for taking the time to write a review for us, we are glad you enjoyed your stay with us, food can be ordered, to be put in apartments prior to arrival, we try to create the home from home feeling, we look forward to seeing you in the future

Gillian Hall
General Manager

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Reviewed 16 February 2014

Stayed here for 5 nights whilst on business locally. The one bedroomed apartment was spacious, comfortable and well appointed. Good size TV in the lounge with Sky channels and another TV in the bedroom. Good shower and a nice bath. Kitchenette had everything needed to prepare and serve your own meals. The daily maid service was excellent. The location in Jesmond is very convenient a 5 minute stroll up the road gives you access to some very good restaurants and a popular bar. I can't fault the apartment in any way and would have no hesitation staying here again.

  • Stayed: February 2014, travelled on business
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Thank Simon R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GillHall, General Manager at Kensington House Aparthotel, responded to this reviewResponded 13 March 2014

Thank you for taking the time to write a lovely review for us, we are glad you enjoyed your stay in our apartments and hope to see you in the future.

Gillian Hall
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2014

I was over in Newcastle with my daughters godmother for a surprise birthday treat so had booked a two bedroom apartment. Check-in was quick and efficient, we were then taken to our rooms by Alexandra who could not have been more helpful.

This is a lovely and luxurious place to stay, the apartment really had the wow factor and is as good, if not better than many 5 star hotels I have stayed in. The lounge overlooked the main road but you were unaware of any traffic or noise, all fittings were to a high standard and the kitchen fully equipped. The two bedrooms, both double beds, were tastefully decorated, very comfortable beds, lovely linen and lots of big fluffy towels. The bathroom had a deep bath, separate cubicle with rain shower, toilet and sink.

My daughter, who lives in Jesmond, collected us and we went out for dinner followed by the ballet. On our return they came in for coffee and enthused about the apartment as much as we did.

Free parking is available both at the front and rear of the property which are covered by cctv so I felt my soft top car was well protected. The lovely gentleman who was on night duty added to our feeling of security.

I highly recommend staying here, they also run a loyalty program so I will be coming back soon and staying for longer. Access to the city center is easy, there are numerous places to eat on Osbourne road and of course the fully fitted kitchen means you can eat in and watch TV.

Thank you to all the staff who made us welcome and added to a memorable birthday.

Room Tip: We were in appt 45, first floor, it was very quiet and a nice temperature.
See more room tips
  • Stayed: January 2014, travelled with friends
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2  Thank Wildlifefriends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GillHall, General Manager at Kensington House Aparthotel, responded to this reviewResponded 3 February 2014

Thank you for your lovely review and kind words, we are glad you enjoyed your stay with us. We look forward to seeing you in the near future, until then I am sure you will be rooted to the spot when the Grand Prix starts.

Kind regards
Gillian Hall
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 January 2014

Had a lovely stay in these beautiful apartments when visiting Newcastle with friend last weekend. For the price I wasn't expecting it to be as modern and well equipt as it was. I would defiantly go back on any future visit!

  • Stayed: January 2014, travelled with friends
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Thank Carol-Anne F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GillHall, General Manager at Kensington House Aparthotel, responded to this reviewResponded 3 February 2014

Thank you for you lovely review, we are glad you enjoyed your stay with us, we look forward to welcoming you back in the future.

Kind regards
Gillian Hall
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2013

We had a great stay here whilst attending a wedding in Newcastle. The apartments were comfortable and really lovely to stay in but the staff were really brilliant. My husband left his computer in the apartment by accident and we had to arrange for it to be collected by courier. Ruth on reception was so kind and professional in our dealings with her and made what could have been a difficult situation very easy. I can't thank her enough for her help. We would certainly stay here again!!

Stayed: December 2013, travelled with friends
1  Thank Steph D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GillHall, General Manager at Kensington House Aparthotel, responded to this reviewResponded 3 February 2014

Thank you for your lovely, Ruth thanks you for your kind words (we have given her the gold star this week) It's very easy to be nice to nice people. We look forward to seeing you again in the future.

Kind regards
Gillian Hall
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 December 2013

the good: lovely accommodation. I loved the décor - smart stripes (with a Newcastle U theme?), gold/beige - great quality fixtures and fittings, very very comfy beds and bed linen. kitchen was well equipped and reception happy to supply milk/cereal/juice to set us up, and olive oil on request. two very good sized double bedrooms (one en suite, what a treat!) more than enough for our party (a couple, a granny, a baby and a 3 yr old). and nice open plan living area (though the extractor fan made tv watching tricky while cooking!). hotel located close to the main road (quick access to motorway) and jesmond metro station but still fairly quiet. the not so good: the radiator in our bedroom was not under the window, so our bedroom was chilly and drafty on the stormy winter's evening we arrived - not such a cosy and comforting welcome. there was a smear of some description on the bedspread. could have done with more shelf space in the bathroom, body lotion and tissues among the toiletries (have been provided in other four star hotels i've stayed in) and hooks on the bedroom and bathroom doors. the hallway cupboard was locked - needed somewhere to hang coats and scarves. that's being a bit picky though - overall it was a real treat to stay here and i'd recommend it.

  • Stayed: December 2013, travelled with family
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Thank trampercamper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GillHall, General Manager at Kensington House Aparthotel, responded to this reviewResponded 3 February 2014

Thank you for taking the time to write a review for us. We are glad you enjoyed the majority of our hospitality. Unfortunately we cannot move the radiators if you had asked at reception we could have supplied a small heater for you. There are hooks on the bathroom doors for dressing gowns etc, in the bedrooms there is a wardrobe extra hangers are available from reception, all bathrooms are dressed with shower gel/shampoo/conditioner and hankies, we tried the lotion but found it was not popular. We will look at the bathrooms to see if we can add more shelving.
We look forward to seeing you again in the future.

Kind regards

Gillian Hall
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kensington House Aparthotel

Address: 5 Osbourne Road | Jesmond, Newcastle upon Tyne NE2 2AA, England
Phone Number:
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Free Parking Kitchenette Wheelchair access
Hotel Style:
#3 Luxury Hotel in Newcastle upon Tyne
#6 Business Hotel in Newcastle upon Tyne
#10 Romantic Hotel in Newcastle upon Tyne
#10 Family Hotel in Newcastle upon Tyne
Price Range: £80 - £200 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Kensington House Aparthotel 4*
Number of rooms: 23
Official Description (provided by the hotel):
New to 2008, Kensington House Aparthotel is ideally located next to Jesmond Metro Station with easy access to Newcastle Centre and the airport. Set in the exclusive cosmopolitan Jesmond area, Kensington House Apartments offer stylish contemporary accommodation in a great setting. With a wide range of bars and restaurants on the doorstep and the city centre just minutes away, these two bedroom apartments are an ideal base for business and leisure travellers alike. ... more   less 
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Also Known As:
Kensington House Aparthotel Hotel Newcastle Upon Tyne
Kensington Hotel Aparthotel

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