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“Very nice”

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Kensington House Aparthotel
Certificate of Excellence
Reviewed 25 June 2014

Got a good price and was a great stay , staff very friendly , decor upmarket we stayed in room 51 two bed apartment but only one bathroom bed comfy and had a good night sleep , tv in living room and in one bedroom good choice of Chanel's , we would defiantly stay here again

  • Stayed: June 2014
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Thank 123gigg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GillHall, General Manager at Kensington House Aparthotel, responded to this reviewResponded 27 June 2014

Thank you for taking the time and writing a review for us, we are glad you enjoyed your stay with us. We have an apartment with a bathroom and ensuite shower, when you visit next time ring reception and they can go through all the options and types of apartment. We look forward to seeing you in the future.

Kind regards

Gillian Hall
General Manager

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390 - 396 of 551 reviews

Reviewed 23 June 2014

From start to finish my wife and I had a great couple of nights away. The apartment was beautiful, it was like home from home and great value for money. Literally a minute from the metro station so great access into town etc. The welcoming was great from reception, the girl on reception complimented my wifes dress and conversed in general chit chat and showed us round the apartment, a 'warm welcome'. The apartment did get very hot at some points during the day and we had all the windows open, we were on the top floor so this obviously didn't make it any easier. Air-condition wouldn't go a miss but this did not dampen our trip one bit, I was a little disappointed with housekeeping. We were at a wedding at 2:15pm and I bumped into the housekeeper at about 1:30pm and asked if she could do our apartment in 45 mins, she said OK but it was never done. This isn't something that dampened our stay but it something that can be improved on. Checking out was a breeze and the lady on reception was very understanding about me breaking one of the glasses, by accident of course. I would definately go there again, in fact everytime I stay on newcastle from now on I will stay there.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank Andrew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GillHall, General Manager at Kensington House Aparthotel, responded to this reviewResponded 27 June 2014

Thank you for taking the time to write a review for us, we are glad you enjoyed your stay and everyone was helpful. I will be having a word with housekeeping regarding your comments as this was unacceptable, all members of the team read the reviews which only helps to improve our service to our guests. We look forward to seeing you again in the future.

Kind regards

Gillian Hall
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2014

Conveniently located and near the Metro station, there is also a car park for those driving. Hotel comfortable and friendly staff. The rooms are serviced daily to a very good standard, WiFi very reliable.

Stayed: June 2014, travelled on business
Review collected in partnership with this hotel
Thank JohnnyBGood2nite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GillHall, General Manager at Kensington House Aparthotel, responded to this reviewResponded 24 June 2014

Thank you for taking the time to write a review for us, we are glad you enjoyed your stay with us and look forward to seeing you again in the future

Kind regards

Gillian Hall

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2014

I have been on business in Newcastle for the last seven months and during this time, Kensington House became my second home. I was made to feel very welcome by all the staff and the quality of service was excellent throughout my stay. The rooms are serviced daily to a very high standard and the WiFi is very reliable. All staff are extremely helpful and attentive. The location is excellent and one can walk to the train station, the University and the city centre within 30 minutes. I have no hesitation in recommending this aparthotel.

Room Tip: Top floor recommended for quietness
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  • Stayed: June 2014, travelled on business
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Review collected in partnership with this hotel
Thank Pipsy2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GillHall, General Manager at Kensington House Aparthotel, responded to this reviewResponded 23 June 2014

Thank you for your lovely review, it was a pleasure to look after you and on the odd occasion your wife, we wish you the very best in your new roles and house hunting, we hope you keep in touch.

Kind regards

Gillian Hall
General Manager

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Reviewed 17 June 2014

Great appt, very clean and perfect for my friends stay in Newcastle. Work colleagues use it a lot too and only have good words to say about it. Great location, central but quiet but still very convenient for Jesmond as well as town. Well recommended.

  • Stayed: June 2014, travelled with friends
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Review collected in partnership with this hotel
Thank SJN587
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GillHall, General Manager at Kensington House Aparthotel, responded to this reviewResponded 24 June 2014

Thank you for taking the time to write a review for us we are glad you enjoyed your stay with us and look forward to seeing you again in the future

Kind regards

Gillian Hall
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2014

We stayed for one night in a two bed apartment.
Overall it was fine but just felt it needed a bit more attention to the details - the bin lid in the kitchen was missing, a few of the tiles on the floor were cracked, the dishwasher hadn't been unloaded, only two towels provided when the booking was for four .....
But there were positives too - like sky movies, great location, a welcome pack, comfy beds....

  • Stayed: June 2014, travelled with family
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Thank NicC-Derbyshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GillHall, General Manager at Kensington House Aparthotel, responded to this reviewResponded 24 June 2014

Thank you for taking the time and writing a review for us, we are glad you enjoyed your stay with us, and I totally agree with your comments about attention to detail, these have been addressed with housekeeping. We look forward to seeing you in the future.

Kind regards

Gillian Hall
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2014

I went to University in Newcastle a few years ago, so it was nice to return as a 'grown up'. The apartments themselves are very nice, well designed and modern. They show a bit of wear and tear, for example badly damaged wallpaper, but on the whole good. The bed is comfy and the bathroom clean.

The only things that let it down was the reception service. The welcome initially was a little less than cordial, but rather we were treated with indifference. And in the morning, we needed another towel, so I called reception. I left a message as no one picked up. Around 30 minutes later, I called again, and asked if my message had been received and acted upon - no and no. Another towel did eventually appear.

All in all, not a bad experience, but a few things to improve on I think.

  • Stayed: May 2014, travelled as a couple
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1  Thank Christopher P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GillHall, General Manager at Kensington House Aparthotel, responded to this reviewResponded 24 June 2014

Thank you for taking the time and writing a review for us. We are in the process of planning a redecoration of the apartments at the end of this year. The receptionist has only been with us a few weeks and is still learning the ropes, no excuse I know but with time and encouragement will get there. We hope to see you in the future

Kind regards

Gillian Hall
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kensington House Aparthotel

Address: 5 Osbourne Road | Jesmond, Newcastle upon Tyne NE2 2AA, England
Phone Number:
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Free Parking Kitchenette Wheelchair access
Hotel Style:
#2 Luxury Hotel in Newcastle upon Tyne
#6 Business Hotel in Newcastle upon Tyne
#10 Family Hotel in Newcastle upon Tyne
#10 Romantic Hotel in Newcastle upon Tyne
Price Range: £77 - £201 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Kensington House Aparthotel 4*
Number of rooms: 23
Official Description (provided by the hotel):
New to 2008, Kensington House Aparthotel is ideally located next to Jesmond Metro Station with easy access to Newcastle Centre and the airport. Set in the exclusive cosmopolitan Jesmond area, Kensington House Apartments offer stylish contemporary accommodation in a great setting. With a wide range of bars and restaurants on the doorstep and the city centre just minutes away, these two bedroom apartments are an ideal base for business and leisure travellers alike. ... more   less 
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Also Known As:
Kensington House Aparthotel Hotel Newcastle Upon Tyne
Kensington Hotel Aparthotel

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