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“Lovely apartments in Jesmond”

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Kensington House Aparthotel
Certificate of Excellence
Birmingham, United Kingdom
1 review
“Lovely apartments in Jesmond”
Reviewed 23 July 2014

Excellent apartment, helpful and professional staff, have stayed here three times and always been very impressed. Highly recommended!
We stayed to visit our daughter who was at Northumbria University and brought older relatives for her graduation recently.
Kitchen very well equipped and beds very comfy.

Room Tip: Upstairs rooms on the front very light and airy
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank JaneV4252IM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GillHall, General Manager at Kensington House Aparthotel, responded to this review, 30 July 2014
Thank you for your lovely review, we hope to see you again in the future, and all the very best for your daughter and her future career.

Kind regards
Gillian Hall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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519 reviews from our community

Traveller rating
    370
    118
    19
    3
    9
See reviews for
174
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49
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (86)
Date | Rating
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  • Any
English first
Belfast, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 July 2014

We stayed in a two bedroom apartment for our daughters graduation in newcastle university. The apartment was very clean and modern, although we were I the basement apartment, so a little dark. The metro station was only two minutes walk from the apartment and was quicker than using a taxi to get to her graduation. The metro goes right into the centre of newcastle and to the airport so very handy. The welcome pack was great, croissants, milk, orange juice, butter jam, tea and coffee, we weren't actually expecting this so it was a pleasant surprise. The apartments were reasonably priced for two bedrooms, would definitely stay here again

Room Tip: Basement rooms feel a little claustrophobic, but were okay
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  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
Thank heather_haire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GillHall, General Manager at Kensington House Aparthotel, responded to this review, 30 July 2014
Thank you for your lovely review, we hope to see you again in the future, in the mean time good luck to your daughter in her future career.

Kind regards

Gillian Hall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Indonesia
Level 4 Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 19 July 2014

We stayed in the 2 bedroom apartments for 3 days and absolutely loved it. Location is right in Jesmond and a minute from the metro. Apartments are absolutely well kept and clean. Check in check out was a dream and very warm and welcoming staff...

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank ktumuluru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GillHall, General Manager at Kensington House Aparthotel, responded to this review, 30 July 2014
Thank you for that lovely review, it makes it all worth it, just a few kind words and it lifts everyone's spirits. Thank you hope to see you again in the future.

Kind regards

Gillian Hall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 July 2014

we stayed in a two bedroomed apartment. We were told prior to arrival that we would have to pay £100 cash bond after asking us our average age and relationship with each other. When we arrived it became apparent from discussions between staff while we were stood there that not everyone is required to leave a bond. We were provided with yet another copy of the rules and regulations after already receiving 2 in the post. The attitude of staff made us feel like we were been treated a bit like children considering we are 4 professional women in our late thirties. The apartment was on the third floor, there was no lift and no offer of assistance with luggage. The apartment itself was ok but tired looking, there was no welcome pack that has been mentioned in previous reviews, and it was extremely hot even with all the windows open. When we left the next day we mentioned about how hot the room was and maybe they should consider lighter bedding which she stated we should have just asked for one and stating well it is the top floor and it will be hot!! Again felt like children while she rang to get someone to check we hadn't caused damage to the room which was made even worse when the cleaner came down and said everything was ok to which the receptionist gave a sigh of relief before returning our money. Overall slightly disappointed at the fact that we have paid the same money as other guests yet we seemed to be alienated as to being put in an average room, no welcome pack, had to pay a £100 cash bond when they already had my card details just because we were a same sex group of friends. I appreciate that some people will go over the top and damage will be caused however to generalise all groups of friends is unfair.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Missbonx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GillHall, General Manager at Kensington House Aparthotel, responded to this review, 30 July 2014
Thank you for taking the time and writing a review for us. I am sorry you felt you were treat like children, this is certainly not the case.

Kind regards

Gillian Hall
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 2 Contributor
3 reviews
Reviewed 17 July 2014

Very clean, well maintained, good room furniture, self catering apartment with great location for downtown newcastle and Jesmond. Great for a family get together and used specifically this time for family to attend student graduation. Two room apartment was extremely comfortable and great for relaxing

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Review collected in partnership with this hotel

Helpful?
Thank ginny1807
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GillHall, General Manager at Kensington House Aparthotel, responded to this review, 30 July 2014
Thank you for taking the time and writing a review for us, we are glad you enjoyed your stay with us and hopefully see you again in the future sometime, in the meantime good luck to your son for the future and his chosen career.

Kind regards

Gillian Hall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield, United Kingdom
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 July 2014

Our second time here... really nice accommodation close to the main Jesmond night life.. but not too close to be that noisy. Tea / coffee / milk / croissants / cereals all provided which makes for a hassle free experience. This trip was for our daughters graduation so not sure we will need to come again but thoroughly recommended if you are visiting your offspring at the University !

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Review collected in partnership with this hotel

Helpful?
Thank NickyGervais
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GillHall, General Manager at Kensington House Aparthotel, responded to this review, 30 July 2014
Thank you for taking the time and writing a review for us, we hope to see you again sometime, good luck to your daughter in her chosen career, start of a new chapter for you all.

Kind regards

Gillian Hall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 July 2014

We stayed 3 nights in Pelham, flat 42, to attend my son's graduation. The location and staff were both great but I would suggest the following to make the hotel really special: the ensuite bathroom shower cubicle is far too small despite there being enough room for a larger one; as the 2nd bathroom only has a bath, there should be also a shower attachment to the bath. (Think: 4 people trying to get dressed at the same time). There should also be proper make up lighting at the mirrors.The double beds could be wider and the bedside tables taller to match the bed height. Finally,a luggage rack in the bedrooms would be beneficial. This sounds like a lot of whinges but we're hotel interior designers and these improvements would really make the hotel special.

Room Tip: I don't think there's a lift so consider the floor level if you have lots of luggage.
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  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Patrick W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GillHall, General Manager at Kensington House Aparthotel, responded to this review, 30 July 2014
Thank you for taking the time and writing a review for us, all your comments are duly noted, we are regularly evolving to make our guests stay the best possible experience, when replacing beds we are replacing with king size or larger, at the moment we are sourcing new bedside cabinets, bed side lamps and wallpaper to start a refurb rolling programme later in the year. Therefor all comments are helpful. Thank you

Kind regards

Gillian Hall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kensington House Aparthotel

Property: Kensington House Aparthotel
Address: 5 Osbourne Road | Jesmond, Newcastle upon Tyne NE2 2AA, England
Phone Number:
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Free Parking Kitchenette Wheelchair access
Hotel Style:
#3 Luxury Hotel in Newcastle upon Tyne
#6 Business Hotel in Newcastle upon Tyne
#10 Romantic Hotel in Newcastle upon Tyne
#10 Family Hotel in Newcastle upon Tyne
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Kensington House Aparthotel 4*
Number of rooms: 23
Official Description (provided by the hotel):
New to 2008, Kensington House Aparthotel is ideally located next to Jesmond Metro Station with easy access to Newcastle Centre and the airport. Set in the exclusive cosmopolitan Jesmond area, Kensington House Apartments offer stylish contemporary accommodation in a great setting. With a wide range of bars and restaurants on the doorstep and the city centre just minutes away, these two bedroom apartments are an ideal base for business and leisure travellers alike. ... more   less 
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Also Known As:
Kensington House Aparthotel Hotel Newcastle Upon Tyne
Kensington Hotel Aparthotel

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