We stayed at this hotel for my husbands birthday I booked the hotel for 2 nights in a superior room the hotel is nice and clean and has impressive rooms when checking in I was told they would charge me £100 for the 2 nights on top of my bill "just incase" I spent in the bar or bistro,this does get refunded at the end of your stay, however I do think this is rather cheeky as on our second night we didn't use the hotel bar/restaurant! we ate out with friends!
Also i noticed they had charged me an extra £30 for NOTHING!!! i queried this and the receptionist apoligised and refunded!
i think the Friday Tonic package is really good value for money 3 course meal bottle of champers and the room i would recommend this as its a great offer with yummy food!!
there where a few things which the hotel could improve on replenish tea and coffee facilities and fresh milk each day NOT leave the dregs of the bottle from the day before for you to use!!
the hotel supplies nice toiletries however these where not restocked on our second night which i don't think it acceptable especially when they are so small!!
A later check out example 12pm!! 11am on a sunday is a little early!!
provide biscuits with the tea and coffee facilities like they do at the malmaison!!!
on check out i looked carefully over my bill only to notice the hotel charged me £20 for a helium balloon i had requested for my hubbys birthday i was shocked to say the least NO WAY does a standard balloon cost £20 i did mention this to the receptionist who then kindly refunded me.
i do feel there is an element of greed with this hotel and everything seems to be very pricey i know this is an upmarket hotel however i am not daft enough to buy a packet of milk buttons for £4.00 from the mini bar
overall we had a nice stay and the roll top baths are very relaxing, i would not return to the hotel du vin Newcastle
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- Also Known As:
- Hotel Du Vin And Bistro Newcastle
- Du Vin Hotel