Girlfriend and I stayed for her birthday Check in informed us a £50 pre authorisation would be taken to cover bar expenses etc. No problem. Check out told us it was actually £205 and it could take up to 5 days to refund! Spoilt what was otherwise a lovely stay. There was no mention of this amount when we checked in. In effect I have paid nearly £400 until the £205 is refunded and it's not a case of them simply refunding to card. I could kind of accept that. They have to fax their bank who then faxes your bank. If I had known this I would have simply paid cash!! Reluctant to stay again which is a shame as my girlfriend loved the room and bar area. You have been warned!!
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- Also Known As:
- Hotel Du Vin And Bistro Newcastle
- Du Vin Hotel