I always use Trip Advisor to find a great value for money Hotel and was expecting to have a good value for money stay at Rooms Inn. It seemed to be in a great area for the Metro Radio Arena as it was a 10 minute walk, so as expected i thought it would be ideal for our stay. Also from the reviews it seemed respectable for the price. However i have never been so mistaken in my life.
The area the the hotel was in was rough and un-welcoming. I did not feel safe on arrival due to the gangs of kids around and the building work that was going on. It took ages to find the entrance to the hotel and when we did we couldn't find any staff only to realize we had come in the wrong way. When we eventually found the right way we was greeted by a lady who checked us in.
We went to our room and the nightmare started to take shape. I will list you the problems.
1- The smell of damp.
2- Damp on the bathroom ceilings.
3- The shower held be masking tape.
5-Wallpaper coming away.
Before we could find anything else wrong with the room there was a knock on the door and we was told we was in the wrong room. We was moved to the room next door and this room was even worse.
2-Stains\hairs in the bed.
3-Damp/smell and stains.
4-Used tissue under the bed.
5-Dead Woodlice and Woodlice trap under the bed.
6-The window was blocked by a metal shed for the building work so there was no light.
7-Hair in the bath/plug hole.
As you can see the problems are endless.
Obviously we didn't want to stay so we went to complain to be confronted by the lady on the reception again. She was rude and had her back up like she was ready for an argument instead of trying to help us with our problems. We said about the room and she had replied with 'what do you expect for the money' When we said we didn't feel safe the lady said 'We have cameras' We asked for a manager and she told us that the manager would not be in till 7am the next morning and that if we wanted a full refund we had to speak to her. She also informed us that she would be leaving at 11.00pm and that there would be no one on site throughout the night. How are you supposed to feel safe? I did not feel comfortable at all. Anyone could come walking in at anytime and do what they like. The lady refunded us for the Sunday night but not for the Saturday night (We had to speak to the manager the next day for a full refund) she did not apologize for nothing or even offer us another room. We had the hassle of booking another hotel that day (Euro Hostel) which only cost us £13.00 more than Rooms Inn.
When we spoke to the Manager (Pam) She offered us a full refund however no apologies or explanation about the experience we encountered.
I do not know what kind of hotel this is but it needs inspecting and completely refurbishing or shutting down.
Do not stay here.
- Official Description (provided by the hotel):
- The Rooms Inn Hotel has 53 bedrooms and is located only 10 minutes walking distance from Newcastle Upon Tyne's busy city centre. Extremely popular with business and leisure guests you'll find us set slightly back off Westmorland road in the residential area just a stone's throw from Newcastle College's brand new futuristic buildings. If you are looking for FREE parking and a peaceful night's sleep but still want quick access to Newcastle's world famous night life then there are few budget hotels to rival the location of The Rooms Inn Hotel. We're minutes away from everything you'll need from the Metro Radio Arena, Eldon Square, Central Station, Centre of Life and of course all of Newcastle's infamous bars, clubs & restaurants. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, TripOnline SA, Odigeo, Expedia, LateRooms and 5viajes2012 S.L. so you can book your Rooms Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Rooms Hotel Newcastle Upon Tyne