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“A good deal but a bit worn”

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Premier Inn Newcastle City Centre (Millennium Bridge) Hotel
Oslo, Norway
Level Contributor
974 reviews
137 hotel reviews
common_n_hotel_reviews_1bd8 296 helpful votes
“A good deal but a bit worn”
3 of 5 bubbles Reviewed 22 April 2014 via mobile

We've stayed at quite a few Premier Inns and they are usually a pretty good deal. This one seemed a bit worn even though the rooms are quite clean. We had some very noisy neighbours shouting outside in the corridor- not very nice (but I do of course realise the this was not the hotel's fault). The receptionists were nice and friendly.
The location is not the best. It's a 15-20 min walk into town. Be sure to go by the quayside if you're walking. It's so much nicer than the main road. There are also quite a few nice places to eat along the quay if you don't want to go all the way into town.

Stayed April 2014, travelled with family
Helpful?
Thank EllenChr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Millennium-Bridge-PI, Manager at Premier Inn Newcastle City Centre (Millennium Bridge) Hotel, responded to this review, 30 April 2014
Thank you for taking the time to comment on your recent stay here at the Premier Inn Newcastle Millenium Bridge.

I appreciate your feed back on the hotel and I was sorry to hear that you experienced noise from other guests during your stay. Please accept my apologies.

I hope that you will continue to use Premier Inn again in the future.

Kind regards
Claire Holder
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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721 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Catania
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 16 April 2014 via mobile

I have lodged there in occasion of a stay in Newstle for a Conference at University of Northumbria. The location is perfect both for turistic or academic travels. The rooms are very comfortable especialy the bed. There is included in tarif 30 minutes of wifi service. The breakfast was very good. A vast variety of good food to start the day in a brilliant eat

Stayed April 2014, travelled on business
Helpful?
Thank littlefamily09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Millennium-Bridge-PI, Manager at Premier Inn Newcastle City Centre (Millennium Bridge) Hotel, responded to this review, 30 April 2014
Thank you for your comments regarding your recent stay here at the Premier Inn.

I was pleased to hear that your stay with us was a pleasant one and that all your needs were met. I do hope that you managed to see some of the city while you were in Newcastle as well as attending your conference.

I hope that we can welcome you back to Newcastle again in the future.

Kind regards
Claire Holder
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cannock, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 16 April 2014

Good location, great views, comfy beds, good car parking. Very close to all amenities, the only downside is getting in and out of the city- lousy directions could do with a decent map or up to date sat-nav

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Millennium-Bridge-PI, Manager at Premier Inn Newcastle City Centre (Millennium Bridge) Hotel, responded to this review, 30 April 2014
Thank you for your comments regarding you recent stay here at the Premier Inn Newcastle Millennium Bridge.

I am glad that you enjoyed your stay with us and it met your needs.

I was sorry that you had difficulty navigating through the city centre, I will pass you comments on to our head office to look at the website directions.

I do hope that you will choose to stay here again in the near future.

Kind regards
Claire Holder
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Malton
2 reviews
4 of 5 bubbles Reviewed 7 April 2014

a nice and clean room, good staff , on site food and drinks a great help to us as we were tired when arrived , these were very good quality and price.would deff stay here again as close to Sage for us


  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sophieoo69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Millennium-Bridge-PI, Manager at Premier Inn Newcastle City Centre (Millennium Bridge) Hotel, responded to this review, 30 April 2014
Thank you for taking the time to comment on your recent stay here at the Premier Inn.

I was pleased to hear that the hotel met your needs after a tiring day.

Hopefully we will be able to welcome you back again in the near future.

Kind regards
Claire Holder
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durham, United Kingdom
Level Contributor
112 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
5 of 5 bubbles Reviewed 4 April 2014

We have just returned from a 2 night stay at this Premier Inn and I must say it was an excellent experience. There is car parking both outdoors and undercover. Reception is on the first floor level and there are stairs or a very accommodating lift when you enter the main doors. The welcome in reception was genuine and friendly we knew the check-in time was 2pm and arriving at 12 we were going to ask if it was ok to leave the car and were pleasantly surprised when the charming young man said he had a room ready and we could go there straight away. The room was spacious and spotlessly clean and the bathroom was so immaculate it could have been new. We dined there in the evening and both the staff and the food were excellent, fast and efficient but with some friendly banter and kindly taking some photographs for us we enjoyed a very pleasant evening.
From our personal experience we give the staff 100% and would certainly recommend this hotel to anyone wanting to visit Newcastle and stay near the Quayside and the Millennium Bridge which is only a few minutes walk away.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lyndy_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Millennium-Bridge-PI, Manager at Premier Inn Newcastle City Centre (Millennium Bridge) Hotel, responded to this review, 30 April 2014
Thank you for taking the time to comment on your recent stay here at the Premier Inn.

I was very pleased to hear that you enjoyed your stay here and the team looked after you very well. We do value all the feedback that we get and I thank you for such positive comments.

Hopefully we will be able to welcome you back to the hotel again in the near future.

Kind regards
Claire Holder
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belfast
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 30 March 2014

Stayed here with 9 friends for a stag do. We stayed in a different Premier Inn on our last trip to Newcastle so we knew what to expect. The hotel is about a 10-15 minute walk from the city centre, which meant it was relatively quiet at night and you can get a decent sleep on the comfy beds. We didn't spend a great deal of time at the hotel (we were only in Newcastle for about 36 hours) so it would be unfair to say it is poor or fantastic, but it did the job we needed it to do.

One negative thing I would say about Premier Inn in general is the fact you have to pay for breakfast, even if you are paying around £45 a night for a room as we each did. On the first morning, I went down for the continental breakfast at £5.25. I figured I'd pay this anyway at any café in the city so to save the wait, I thought I may as well. Now, for me, a couple of pieces of toast has to be had with a fry-up. I didn't know this wasn't included and no sooner did I have the bread in the toaster that I was told (rather bluntly, it has to be said) by a member of the breakfast team that I would have to pay an additional £3. Had I known this, I wouldn't have bothered. The food itself was very nice though.

This incident aside, I enjoyed my stay. The bar staff were fantastic banter and for this reason we started each of our two nights out in the hotel bar (I'm not convinced the coin and lemon challenge is possible!). I'd stay here again.

Room Tip: Second floor is the top floor, so no footsteps above you at night.
See more room tips
  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stu1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Millennium-Bridge-PI, Manager at Premier Inn Newcastle City Centre (Millennium Bridge) Hotel, responded to this review, 30 April 2014
Thank you for your feedback regarding you recent stay here at the Premier Inn Newcastle Millennium Bridge.

I am glad that you enjoyed your weekend and had an enjoyable stay with us.

I would like to apologise for the toast incident, of course toast is included in a continental breakfast and I am sorry that you were told otherwise. I have since spoken to all team members to ensure that an incident of this nature does not happen again.

Kind regards
Claire Holder
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stirling, United Kingdom
1 review
3 of 5 bubbles Reviewed 28 March 2014

I stay in lots of different Premier Inns throughout the UK and this was very average. Room was OK, but the food was not up to the standard usually provided at a Premier Inn. Only 5 minutes walk from the Millennium Bridge and 20 minutes to the city centre. A bus is also available from the quayside every 10 minutes. The hotel is next to a church, where the bells chime on the hour i.e. 6 o'clock equals 6 rings. Not good if you are a light sleeper.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Millennium-Bridge-PI, Manager at Premier Inn Newcastle City Centre (Millennium Bridge) Hotel, responded to this review, 30 April 2014
Thank you for taking the time to comment on your recent stay here at the Premier Inn Newcastle Millennium Bridge.

All feedback is greatly appreciated so we can ensure that we deliver the best experience to our guests as possible. I am sorry that you felt this Premier Inn did not live up to other Premier Inn Standards.

If you would like to give me more detailed feedback please contact me on the below number, however I do hope that you will chose to stay with Premier Inn again.

Kind regards
Claire Holder
01912326533
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Newcastle City Centre (Millennium Bridge) Hotel

Property: Premier Inn Newcastle City Centre (Millennium Bridge) Hotel
Address: City Road, Newcastle upon Tyne NE1 2AN, England
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#8 Family Hotel in Newcastle upon Tyne
#9 Romantic Hotel in Newcastle upon Tyne
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Newcastle City Centre (Millennium Bridge) Hotel 3*
Number of rooms: 82
Official Description (provided by the hotel):
Close to the heart of Newcastle's city centre Premier Inn Millennium Bridge boasts comfortable rooms, an on-site bar and restaurant with friendly staff on duty 24 hours a day.Each room is well equipped with a Kingsize bed, a desk for work, Freeview TV and radio channels as well as tea and coffee facilities. Everything you need for a clean and comfortable stay in Newcastle. Our newly refurbished bar and restaurant offers a wide variety of drinks including Costa coffee, a range of seasonal drinks promotions and our great value evening menu. Why not try our all you can eat Premier Breakfast? Eat as much as you like cooked and continental breakfast for just £8.25 Each. Plus for every adult that buys a Premier Breakfast 2 children 15 and under eat for free! The hotel is situated a 10 minute walk to the city centre and a 5 minute walk to the Quayside. It also sits within easy reach of the A1 and is close to many of the city's public transport hubs. Parking can be purchased at our hotel for just £4 for guests. ... more   less 
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Also Known As:
Premier Inn Newcastle Millennium Bridge Hotel Newcastle Upon Tyne

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