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“Good Location for site seeing or Eateries” 4 of 5 bubbles
Review of Holiday Inn Express Newcastle Metro Centre

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Holiday Inn Express Newcastle Metro Centre
Certificate of Excellence
Scunthorpe, United Kingdom
Level Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Good Location for site seeing or Eateries”
4 of 5 bubbles Reviewed 13 September 2013

Well located near the Metro Centre and close to Frankie and Benny,s, TJI,s, KFC and not forgetting Papa Joe,s The Skiff. Warm friendly welcome and rooms clean and well presented. Free Wifi at reception area, free Continental breakfast also included in your booking. Would definitely stay again

Room Tip: Do not stay in room 100 as it is next to the delivery bay for the Hotel and when the night staff are...
See more room tips
  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Anthony W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review, 18 September 2013
Thank you for your kind comments. We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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672 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (134)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Scotland
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 11 September 2013

Stayed here for 3 nights from Sat 7th Sept. All you would expect from a HiExpress. Very convenient for the Metro Centre, and the coastal towns. Breakfast was fine, our deal included dinner on 2 nights of our stay. It would appear that within recent weeks that they have changed the format of dinner and they are now served within the hotel (previously they issued vouchers for Frankie & Bennys). We had no problems with the dinners but they do appear to have a few teething problems. Overall a pleasant stay.

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Drewpat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review, 18 September 2013
Thank you for taking the time to post a review. Your comments are very much appreciated. As you stated we have recently begun to offer dinner to our guests in house. As this is a new service which we have not offered previously any constructive feedback is always most welcome. Once again thank you for your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
South Lanarkshire
Level Contributor
60 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 10 September 2013

Friendly staff welcome you on arrival and quickly assign you a room. Nice lounge area off the reception area. Rooms are comfortable and clean. Double bed and sofa bed in the room, flat screen tv on the wall with sky channels. Nice clean bathroom.

There are plenty of restaurants close to the hotel, I didn't have breakfast as had an early morning meeting but I believe they offer hot and cold breakfast options.

  • Stayed July 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Umgababa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review, 18 September 2013
Thank you for your comments. We are very pleased to hear that you enjoyed your stay and hope to welcome you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
glasgow
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 9 September 2013

Stayed for three nights with a deal that got breakfast and dinner for two nights
Ok the breakfast wasn't great but it set you up
The dinners were off the bar menu and they were not too bad not five star but they filled a hole

It was a great spot for going all around newcastle Whitley bay Durham

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review, 18 September 2013
Thank you for taking the time to post a review of your recent stay. We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Halifax, United Kingdom
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 2 September 2013

Very helpful staff, clean tidy and plenty of parking. The room was a bit hot and stuffy though and the mattress was extremely uncomfortable and springy. It was great having sky+ in the room.
The breakfast was grand :-)

Room Tip: Railway side is possibly preferable.
See more room tips
  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank moodyhobgoblin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review, 5 September 2013
Thank you for your review. You will be pleased to hear that we are currently undertaking a review of all our mattresses with a view to replacing them. Your comments are much appreciated, we look forward to your next stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
63 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 bubbles Reviewed 1 September 2013

I stay here reasonably regularly on business, usually on my own although I had a colleague with me this time. Over the years I've only left one review and this was when I was not so impressed with my stay. I have to say, my experience this time was very pleasant, mainly down to a couple of new members of staff, and I'm sorry I didn't note their names. There was a lovely smiling chap on reception and for the first time I was asked if I had a preference which side of the building I wanted my room to be on! I chose the back, as I know the road is noisier than the railway. Went to the Metro Centre for dinner and a walk, taxi back is only £3.50.
A drink at the bar was nice, as the staff and the other customers were friendly and chatty. Breakfast in the morning was good as usual. I always stick with cereal, toast & fruit as I don't like the cooked options. Looking forward to my next trip, even though its for work

Stayed August 2013, travelled on business
Helpful?
Thank Annbone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review, 2 September 2013
Many thanks for your review. It is lovely to hear that you enjoyed your stay and that any previous issues that you had were not repeated. We do have some new members of staff within the hotel and I am pleased to hear that they are looking after our valued guests. Once again thank you so much for taking the time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
41 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 30 August 2013 via mobile

Stopped here for one night, on our travels south. On arrival the greeting was pleasant. Had 2 rooms booked as our Son was traveling with us. The first room a bad disappointment room 227 it had a bad odour of smoking, our sons room next door was clean and well presented with no smells. We complained to the front desk and the room was immediately changed . And a full apology for our bad experience was given. Our replacement room was fine. Next morning we had the complimentary breakfast and it was good . My thanks to the good staff who sorted out the problem. For me customer service is first .

  • Stayed August 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gerryriddler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review, 2 September 2013
Thank you for your comments. Please accept my apologies that you had an issue on check in with your room. I was pleased to hear that this was rectified to your satisfaction and did not adversely affect your stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Newcastle Metro Centre

Property: Holiday Inn Express Newcastle Metro Centre
Address: Clasper Way | Swalwell, Newcastle upon Tyne NE16 3BE, England
Phone Number:
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #17 of 84 Hotels in Newcastle upon Tyne
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Newcastle Metro Centre 3*
Number of rooms: 134
Official Description (provided by the hotel):
The Holiday Inn Express Newcastle Metrocentre is a modern designed hotel ideally located just off the A1. Guest rooms accommodate two adults with up to two children and include Express Start Breakfast, free wifi and free parking. Guest rooms are en-suite with power shower, 32-inch flatscreen TV, free wifi, hair dryer and telephone. The Holiday Inn Express Newcastle Metrocentre is situated in Newcastle Upon Tyne and is only a short distance from Gateshead, Sunderland and Durham. The hotel is an excellent choice for an overnight stay when visiting the area or as a stop off when on your travels. For the corporate traveller the Holiday Inn Express Newcastle Metrocentre is situated only a short distance from Newcastle Business Park, Newburn Riverside Park, The Watermark and Team Valley Trading Estate. Major companies situated near to the hotel are BAE Systems and ITV Television. For the leisure traveller the hotel is situated a short walk from the Metrocentre, the largest shopping mall in Europe. Newcastle City Centre is only 3.5 Miles away and the infamous Newcastle nightlife is a must for any party goer. The city's many attractions also include Newcastle United Football Club, Metro Radio Arena and of course the famous Tyne Bridge and the Gateshead Millenium Bridge. ... more   less 
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Also Known As:
Holiday Inn Express Newcastle Metro Centre Hotel Newcastle Upon Tyne
Holiday Inn Newcastle Upon Tyne

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