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“well done”

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Holiday Inn Express Newcastle Metro Centre
Certificate of Excellence
Edinburgh, United Kingdom
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“well done”
Reviewed 1 December 2013

had a 1 night stay at the holiday inn express last night after a day of shopping, eating and drinking at the metro. The room was spotless and warm with all you'd expect from a short stay hotel. Had breakfast the next morning which is free and found it more than enough.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hushy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXNEWCASTLEMETRO, Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review, 17 December 2013
Thanks for your great comments on your recent stay with us. We hope to see you again soon.

Kind regards
Michelle Tindall - Interim General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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696 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (138)
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English first
Kilmarnock, United Kingdom
Level Contributor
46 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 29 November 2013

My Husband & I stayed here earlier this week. The Reception staff were extremely pleasant & helpful. The room was a good size & spotlessly clean. I was a bit concerned about noise as we were on the Motorway side of the hotel however we didn't hear a thing inside or out & I am a very light sleeper. The breakfast is adequate & good for the price we paid. We have stayed in several Holiday Inns & Expresses also several other types of similar accommodation & this one was amongst the best. We will definitely stay there again when in that area.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HILARY K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXNEWCASTLEMETRO, Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review, 17 December 2013
Thank you for posting your review of your recent stay with us. I'm happy to hear that you had an enjoyable time here in Newcastle. We look forward to welcoming you back soon.

Kind regards
Michelle Tindall - Interim General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 27 November 2013

Was a bit concerned about our stay here after reading reviews, but have to say rooms clean, reception staff very helpful, nice breakfast and great location for our shopping trip at metro centre. Really good value for money. Would book this hotel again.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JaneL016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review, 28 November 2013
Dear JaneL016

Thank you for posting a review of your recent stay with us. I am delighted to hear that everything was to your liking. The hotel staff work hard to look after all of our guests, and Its great to hear such positive feedback. We look forward to welcoming you back to Newcastle in the future.
Kind regards Michelle Tindall - Interim General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scotland
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 22 November 2013 via mobile

When you book one of these hotels you shouldn't have high expectations otherwise you'll be disappointed. We just needed a place to rest our heads after shopping and drinks. It did the job. Bathroom sink had a funny smell, maybe drains? Curtains were very dated. It's definitely a stag/hen night destination, we had constant knocks on the door from them and/or kids. You get what you pay for!

Stayed November 2013, travelled with friends
Helpful?
Thank Emstems
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review, 25 November 2013
Dear Emstems

Thanks for the review of your recent stay. I'm sorry to hear that there was a strange smell in the bathroom. Our housekeeping and maintenance department are usually very good at managing such issues. I'm sorry that this was not taken care of prior to your arrival.

In regards to the quality and age of the curtains - the hotel is currently auditing the soft furnishings in all bedrooms with a view to replacing these in the near future.

The hotel accepts reservations from groups as well as independent business and leisure travellers. I'm very sorry to hear that you were disturbed by other guests knocking on doors. The night shift team do regular patrols of the hotel corridors in an attempt to manage the comfort of all guests during the night.

Thank you once again for your comments.

Kind Regards
Michelle Tindall
Interim General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Wales
Level Contributor
4 reviews
3 hotel reviews
Reviewed 21 November 2013

Hotel was fine, rooms were clean breakfast was ok, nothing to write home about but it was sufficient.

I've rated the hotel quite high as I think it's unfair when people mark down a place due to circumstances out of their control.

I had a room on the back of the hotel quite close to the railway line and every morning (4 in total) i was woken up early and had bad nights sleep due to the noise. As well as the loud railway line there was a very strange noise coming from adjacent buildings that seemed to get louder at about 11pm and continue through the night. I should have asked to change room really!

Stayed November 2013, travelled on business
Helpful?
Thank Nick_Wales997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review, 25 November 2013
Dear Nick_Wales997

Thank you for writing a review of your recent stay with us. I was sorry hear that you were disturbed by noise from the Train Track.

The hotel staff are always happy to assist with any requests, and would gladly have offered an alternative room, had you made us aware of your situation during your stay at the hotel.

Thanks again. We hope to welcome you back to the hotel again in the future.

Kind Regards
Michelle Tindall
Interim General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Penrith, United Kingdom
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 18 November 2013 via mobile

We stayed in this hotel as couples, one of us for the Friday and Saturday night the other just for the Saturday. Hotel is very easy to find and great free parking, check was quick and easy, very polite reception staff. The reception staff rang out room on the Saturday morning to ask if by any chance we would mind moving as they needed our room as it had connecting doors, we obliged with this and the hotel were very grateful. As a gesture of good will we were provided with a discount on our stay, complimentary champagne was left in our room and also 4 free drinks at the bar. The hotel itself was clean and very well presented, the cleaning staff were always busy and kept all areas spotless! Breakfast was good, no complaints at all from us. Great staff and great hotel we would stay again!

Stayed November 2013, travelled as a couple
Helpful?
Thank James0503
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review, 25 November 2013
Dear James0503

Thank you for posting your review of the recent stay you enjoyed with us at Holiday Inn Express Newcastle Metrocentre. Thanks again for assisting the Reception Team by moving rooms. Your help with this matter was much appreciated. I'm delighted to hear that the Duty Manager left some Champagne chilling in your new room by way of a Thank you!
We look forward to welcoming you back to the hotel again in the future.

Kind Regards
Michelle Tindall
Interim General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grantham, United Kingdom
Level Contributor
119 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 11 November 2013 via mobile

Usual fare, though bathroom stank, drain issue I think. It did dissipate. Carnet badly marked, otherwise more than acceptable. Breakfast is good, all you can eat running buffet. Couple of major downsides, lots of hen & stag groups, which I think is regular thing. So sick in foyer, & noise during night. Other thing is the traffic can be hellish because of the shopping centre.

Stayed November 2013, travelled as a couple
Helpful?
Thank Capbrown2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review, 14 November 2013
Dear Capbrown2003

Thanks for the review of your recent stay at Holiday Inn Express Newcastle Metrocentre. I was sorry to note that you had some odour issues with your bathroom. Our maintenance team are usually very efficient at rectifying any drainage issues that are reported. Please accept our apologies that this was not resolved prior to your arrival.
There is usually a good mix of guests that stay at this hotel, which include stag and hen groups. On this particular weekend there was an individual guest that had been ill in the lounge area during breakfast hours. However the reception staff were quick to respond, and the guest was escorted out of the lounge area. I am sorry that you had to witness this encounter. However, I can assure you that this kind of behaviour is not common amongst the group travellers.
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Additional Information about Holiday Inn Express Newcastle Metro Centre

Property: Holiday Inn Express Newcastle Metro Centre
Address: Clasper Way | Swalwell, Newcastle upon Tyne NE16 3BE, England
Phone Number:
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #16 of 82 Hotels in Newcastle upon Tyne
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Newcastle Metro Centre 3*
Number of rooms: 134
Official Description (provided by the hotel):
The Holiday Inn Express Newcastle Metrocentre is a modern designed hotel ideally located just off the A1. Guest rooms accommodate two adults with up to two children and include Express Start Breakfast, free wifi and free parking. Guest rooms are en-suite with power shower, 32-inch flatscreen TV, free wifi, hair dryer and telephone. The Holiday Inn Express Newcastle Metrocentre is situated in Newcastle Upon Tyne and is only a short distance from Gateshead, Sunderland and Durham. The hotel is an excellent choice for an overnight stay when visiting the area or as a stop off when on your travels. For the corporate traveller the Holiday Inn Express Newcastle Metrocentre is situated only a short distance from Newcastle Business Park, Newburn Riverside Park, The Watermark and Team Valley Trading Estate. Major companies situated near to the hotel are BAE Systems and ITV Television. For the leisure traveller the hotel is situated a short walk from the Metrocentre, the largest shopping mall in Europe. Newcastle City Centre is only 3.5 Miles away and the infamous Newcastle nightlife is a must for any party goer. The city's many attractions also include Newcastle United Football Club, Metro Radio Arena and of course the famous Tyne Bridge and the Gateshead Millennium Bridge. ... more   less 
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Also Known As:
Holiday Inn Express Newcastle Metro Centre Hotel Newcastle Upon Tyne
Holiday Inn Newcastle Upon Tyne

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