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Holiday Inn Express Newcastle Metro Centre
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    Reviews (803)
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    538 - 543 of 803 reviews
    Reviewed 9 December 2013

    Stayed here on business trip. Found the location superb right on doorstep of restaurants and bars, plenty of shopping in area.
    Good standard of rooms very clean and well equipped for the great value price.
    Breakfast is very basic but adequate and enough for the price paid.
    I will stay here again.

    • Stayed: December 2013
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    Thank Gary A
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    HIEXNEWCASTLEMETRO, Manager at Holiday Inn Express Newcastle Metro Centre, responded to this reviewResponded 17 December 2013

    Thanks for your great comments on your recent stay with us. We look forward to seeing you again very soon.

    Kind regards
    Michelle Tindall - Interim General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 8 December 2013

    Hotel location was very good, close to Metro Centre Newcastle. The hotel was great value and convenient for business trip. Breakfast buffet was okay. Room was small, fairly basic amenity.
    My room on ground floor , I had noise all night time and early morning for car.

    Room Tip: Don't select room on ground floor
    • Stayed: June 2013, travelled on business
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    Thank chokdeebangkok
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    HIEXNEWCASTLEMETRO, Manager at Holiday Inn Express Newcastle Metro Centre, responded to this reviewResponded 17 December 2013

    Thank you for reviewing your recent stay with us. I'm pleased to hear that you found the hotel to be great value and a good location for your trip.
    With regards to noise from cars - the hotel is located 1 mile from the A1 motorway and access for the Metrocentre is behind the hotel. This does not usually cause disturbance to most guests - however we would have been happy to offer an alternative room at the other side of the property had we been aware of your discomfort.

    Thanks again for your comments. We hope to welcome you back again in the future.

    Kind regards
    Michelle Tindall - Interim General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 6 December 2013 via mobile

    We choose this hotel as it was a good price and good location. It was also our anniversary so had just booked it for couple days away and catch up with friends. Free parking and good breakfast. What more can you ask for?? Well my husband had arrange with Amanda I believe for our bedroom to be done up for the 2nd night on our anniversary as a surprise for me. And it was perfect. There was rose petals everywhere in the room. and a big bunch of flowers along with box of chocolates. They did a fab job of it. Was very impressed. Thanks holiday inn for a memorable day!

    Stayed: December 2013, travelled as a couple
    Thank Fruity007
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    HIEXNEWCASTLEMETRO, Manager at Holiday Inn Express Newcastle Metro Centre, responded to this reviewResponded 17 December 2013

    Thank you for your lovely comments concerning your recent stay with us at Holiday Inn Express Newcastle Metrocentre - and Happy Anniversary from all the Team.
    Our staff try to go the extra mile and this is a perfect example of how much we care about our customers.

    Thanks again. We look forward to welcoming you back in the future.

    Kind regards
    Michelle Tindall - Interim General Manager

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    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 3 December 2013

    a poor springy bed, no fan in bathroom, small heater in corner, wifi is ridiculously slow, which made surfing the web impossible. the place is worn and tired, net curtains dirty white, i stay at holiday inn's regularly,im a priority club member but this is the worst. the best part in the free parking!
    I was in room 300 situated opposite the lift and stair door, i had noise all evening and then again at 6:00 am. when i complained at checkout the girl didnt care. she didnt even ask how my stay was, i mentioned it and she didnt know how to deal with a complaint other than saying 'sorry' and wishing me a good day!
    I appreciate its not a hilton but its a glorified travelodge charging regular holiday inn prices. wont be staying here again.

    • Stayed: December 2013, travelled on business
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    Thank thame_hoops
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    HIEXNEWCASTLEMETRO, Manager at Holiday Inn Express Newcastle Metro Centre, responded to this reviewResponded 17 December 2013

    Thank you for posting a review of your stay with us. I am sorry to hear that the hotel did not meet with your expectations. Housekeeping is a top priority, and the rooms are audited daily by both the Head Housekeeper and the Hotel Management Team. The staff are always keen to resolve any guest queries during the stay, and would have been happy to offer an alternative room - had we been made aware of your discomfort. I'm sorry that you felt that our standard of customer care was not satisfactory on this occasion.

    Kind regards
    Michelle Tindall - Interim General Manager

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    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 1 December 2013

    had a 1 night stay at the holiday inn express last night after a day of shopping, eating and drinking at the metro. The room was spotless and warm with all you'd expect from a short stay hotel. Had breakfast the next morning which is free and found it more than enough.

    • Stayed: November 2013, travelled with family
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    Thank hushy
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    HIEXNEWCASTLEMETRO, Manager at Holiday Inn Express Newcastle Metro Centre, responded to this reviewResponded 17 December 2013

    Thanks for your great comments on your recent stay with us. We hope to see you again soon.

    Kind regards
    Michelle Tindall - Interim General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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