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“bank holiday weekend” 5 of 5 bubbles
Review of Holiday Inn Express Newcastle Metro Centre

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Holiday Inn Express Newcastle Metro Centre
Certificate of Excellence
Airdrie, United Kingdom
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“bank holiday weekend”
5 of 5 bubbles Reviewed 23 April 2014

stayed here for the bank holiday weekend that just passed hotel staff were really friendly and helpful location wise about £12 in a taxi to the diamond mile which is fair enough, close to the metro center as well. the room was a good size had 2 double beds and were comfortable too.

would definitely stay again

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sam R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rob D, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review, 12 May 2014
Hi,
Thank you for taking the time to complete a review following your stay with us at Holiday Inn Express Newcastle Metrocentre, I'm pleased that you enjoyed your stay.

We look forward to welcoming you back to the Holiday Inn Express Metrocentre in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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671 reviews from our community

Traveller rating
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    34
    29
See reviews for
143
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126
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (134)
Date | Rating
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  • English first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Peterborough
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 22 April 2014

We stayed here overnight for a weekend shopping break. When we arrived there was a party gathered in reception and it took a little while to check in, but there were no disturbances throughout the night. Pleasant enough stay.

  • Stayed February 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank chap600
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review, 7 May 2014
Dear chap600,

Thank you for staying with us on your recent visit and for taking the time to write about your recent experience at our hotel. We strive to accommodate all of our guests and their needs and I’m disappointed that we did not meet your expectations. We apologize for any inconvenience during your check-in. We appreciate you bringing it to our attention, to give us the chance to improve future guests' experiences. We always encourage our guests to let us know right away if there are any issues or needs that they experience during their stay with us.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scotland, United Kingdom
Level Contributor
29 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed 10 April 2014

Stayed here a few times when shopping at the Metro Centre. This time when we arrived at 10am I went inside to say my car was in the car park and was delighted to be given our room early (Room 208). Shopped all day then returned to our room which was warm and clean. Staff were very helpful and the ice machine in the foyer was a gift. Breakfast was the usual HIE
choice but was sufficient. My only complaint would be the bin men came to empty the bins at 7.20am and as it was at our bedroom window we were wakened by the noise. This I know is not the fault of the hotel but perhaps is the hotel isn't full it would be best to book rooms at the other side on a Wednesday night . I will definitely stay here again.

  • Stayed April 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Angela T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rob D, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review, 12 May 2014
Hi,
Thank you for taking the time to complete a review following your stay with us at Holiday Inn Express Newcastle Metrocentre, I'm pleased that you enjoyed your stay.

My apologies for the disturbance caused by the bin collection, the issue has been flagged with the supplier to move to a later collection time.

Thank you for your feedback, we look forward to welcoming you back to the Holiday Inn Express Metrocentre in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds, United Kingdom
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 9 April 2014

Lovely hotel, didn't use all facilities as just there overnight and wanted to shop at the Metro Centre just over the road. staff very friendly and helpful. Breakfast , plenty of choice all freshly cooked. Ample parking.

  • Stayed March 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank 16Dawn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rob D, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review, 12 May 2014
Hi,
Thank you for taking the time to complete a review following your stay with us at Holiday Inn Express Newcastle Metrocentre, I'm pleased that you enjoyed your stay.

Thank you for your positive feedback, it is only with feedback that we can actively evaluate the service we provide to our guests.

We look forward to welcoming you back to the Holiday Inn Express Metrocentre in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
31 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed 8 April 2014 via mobile

We choose this hotel as we were visiting my niece at Newcastle university. The hotel is a good location to the Metro Centre. We had a family room and was ok. You get what you pay for. Very noisy, crying baby next door (which can't be helped I suppose), people upstairs with what can only be described as Doc Martens wearing yobs and there's the high speed train which ran outside our room. So you imagine no sleep for 2 days. I suppose these things can't be helped but what really annoyed us was breakfast time. We would get to the "restaurant" at 0845-0900 and all the food would have gone. No sausages, no prepared fruit, croissants.... All gone. If you are going to offer free breakfast then put something in the hot plates !!! I'm afraid I won't be staying here again. The receptionist at the front desk with short brown hair was really friendly but the Foreign accented lady was rude and short with my wife.

Stayed April 2014, travelled with family
Helpful?
Thank Lilymaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review, 24 April 2014
Dear Lilymaya,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the noise levels prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
morlandmonk
Level Contributor
147 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 bubbles Reviewed 6 April 2014

A good quality express, friendly staff, decent sized rooms and handy location (for Gateshead and the Metro centre).

However if you are a rewards club member don't expect any recognition! I realise that room upgrades are not possible at HIE's but you do normally get a free drink, some points or at least a "we are delighted to welcome you as a valued Platinum member" but not here!

  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank morlandmonk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rob D, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review, 12 May 2014
Hi,
Thank you for taking the time to complete a review following your stay with us at Holiday Inn Express Newcastle Metrocentre, I'm pleased that you enjoyed your stay.

I am disappointed to learn that you were not recognised as an IHG Rewards Member, this is at the forefront of our minds being part of the IHG Brand. Please accept my apologies for the oversight.

We look forward to welcoming you back to the Holiday Inn Express Metrocentre in the future, where you will indeed be recognised as an IHG Rewards Member.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Newcastle Metro Centre

Property: Holiday Inn Express Newcastle Metro Centre
Address: Clasper Way | Swalwell, Newcastle upon Tyne NE16 3BE, England
Phone Number:
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #17 of 84 Hotels in Newcastle upon Tyne
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Newcastle Metro Centre 3*
Number of rooms: 134
Official Description (provided by the hotel):
The Holiday Inn Express Newcastle Metrocentre is a modern designed hotel ideally located just off the A1. Guest rooms accommodate two adults with up to two children and include Express Start Breakfast, free wifi and free parking. Guest rooms are en-suite with power shower, 32-inch flatscreen TV, free wifi, hair dryer and telephone. The Holiday Inn Express Newcastle Metrocentre is situated in Newcastle Upon Tyne and is only a short distance from Gateshead, Sunderland and Durham. The hotel is an excellent choice for an overnight stay when visiting the area or as a stop off when on your travels. For the corporate traveller the Holiday Inn Express Newcastle Metrocentre is situated only a short distance from Newcastle Business Park, Newburn Riverside Park, The Watermark and Team Valley Trading Estate. Major companies situated near to the hotel are BAE Systems and ITV Television. For the leisure traveller the hotel is situated a short walk from the Metrocentre, the largest shopping mall in Europe. Newcastle City Centre is only 3.5 Miles away and the infamous Newcastle nightlife is a must for any party goer. The city's many attractions also include Newcastle United Football Club, Metro Radio Arena and of course the famous Tyne Bridge and the Gateshead Millenium Bridge. ... more   less 
Reservation Options:
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Also Known As:
Holiday Inn Express Newcastle Metro Centre Hotel Newcastle Upon Tyne
Holiday Inn Newcastle Upon Tyne

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