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Verne A
Glasgow, United Kingdom

Basic

3.0 of 5 bubblesReviewed 5 Mar 2017via mobile
I stayed for one night. Reception staff were very helpful and friendly. Rooms are tired and basic. Shower curtains have been changed for screens which is a good move. Slept well and very handy for A1.
Date of stay: March 2017
Trip type: Travelled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HIEXNEWCASTLEMETRO, Front Office Manager at Holiday Inn Express Newcastle Gateshead, an IHG hotel, responded to this review
Responded 7 Mar 2017
Dear Verne A
Than you for your feedback regarding your recent stay at the Holiday Inn Express Newcastle Metro.
I am sorry to see you thought the room was tired as the Hotel has recently undergone a soft furnishing refurbishment so if you would like to contact the Hotel direct and speak to the General Manager or our Deputy General Manager to discuss the matter in more detail.
Kind Regards
Sharon Horrocks
Guest Service Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 3 March 2017 via mobile

We stayed here for a couple of nights, we arrived early to see if by any chance our room was ready and it was, I was welcomed by a really friendly and informative reception team.

On our way to the room we went down the wrong corridor and a member of staff asked if we was ok, and instead of just giving instructions he took us to our room (thank you).

The room was very clean (bathroom always a good place to check).

Breakfast was great really good choice and well stocked and again fabulous staff both mornings.

I would just like to say I hope you are very proud of your teams as they are doing you proud from arriving to our departure.

We look forward to seeing you all again when we come back up north.

Date of stay: February 2017
Trip type: Travelled with friends
Thank Jacqui M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HIEXNEWCASTLEMETRO, Front Office Manager at Holiday Inn Express Newcastle Gateshead, an IHG hotel, responded to this reviewResponded 23 March 2017

Dear jacmac67
Thank you for taking the time to review your recent stay at the Holiday Inn Express Newcastle Metro.
I am pleased to see that when you arrived at the Hotel you were able to check into your room early as sometimes this is not the case if the Hotel was full the previous night.
The whole team at the hotel are very friendly and welcoming to all our guests as you found on your arrival and taking the wrong corridor.
It is pleasing to see that you found our Express Breakfast well stocked and plentiful and the breakfast team to be fabulous. The Hotel management are are very proud of all our team as they always go that extra mile to ensure a great stay.
Kind Regards
Sharon Horrocks
Guest Service Manager


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2017 via mobile

We arrived at the hotel around 1pm and we're lucky enough to be given a room right away with an early check in. Receptionist was very helpful, directing us to the bus stop to get into town. The room was modern, clean and had toiletries/hairdryer/fan/flat screen, a sofa bed and desk and chair and a comfortable double bed. After a long days shopping we went back to the hotel and chose to have dinner at TGI Fridays situated directly across from the hotel - very convenient. We went down to breakfast around half eight - plenty of food - there was scrambled egg sausage beans for hot food and there was toast bread rolls croissants jams/spreads, fruit, cereals and yogurt - tasted fresh and hit the spot - coffee and orange juice tasty too. We had absolutely no complaints about this hotel. We got a good night sleep and location was good. We got a taxi from the metro station back on Wednesday (£3.60 before tip) as we were feeling quite tired but would have been about a 15 min walk.

Date of stay: March 2017
Trip type: Travelled as a couple
Thank Langtoon3
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HIEXNEWCASTLEMETRO, Front Office Manager at Holiday Inn Express Newcastle Gateshead, an IHG hotel, responded to this reviewResponded 7 March 2017

Dear TheHoneymans
Thank you for taking the time to review your stay at the Holiday Inn Express Newcastle Metro.
The team at the Hotel are overjoyed with your great comments as it shows you had a great stay from your arrival at the Hotel until your departure and they have gone all out to ensure this.
It is always a great pleasure to receive such positive comment as the team work very hard to ensure all our guest leave happy and would we willing to return to the Hotel so we look forward to your next visit.
Kind Regards
Sharon Horrocks
Guest Service Manager

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Reviewed 1 March 2017

Almost instantly check in, room was as requested on booking. Room was a good size and along with bathroom was spotless and as it was away from rail line was quiet. Good comfy bed made for a good sleep. Free breakfast was better than expected. Staff were excellent and helpful.
Would use again.

Date of stay: February 2017
Trip type: Travelled on business
Thank derekh406
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HIEXNEWCASTLEMETRO, Front Office Manager at Holiday Inn Express Newcastle Gateshead, an IHG hotel, responded to this reviewResponded 7 March 2017

Dear Derek H
Thank you for your review regarding your recent stay at the Holiday Inn Express Newcastle Metro. It is great to see you had a good stay at the Hotel and found the team to be excellent and helpful and you room to be spotless and comfortable as all the team at the Hotel work very hard to ensure all our guests have the same standard of service.
We look forward to your next visit in the not so distant future.
Kind Regards
Sharon Horrocks
Guest Service Manager

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Reviewed 1 March 2017

We were going to book a room with Premier Inn as usual but all their prices had shot up so looking on Tripadvisor booked a room via Booking.com for this one. Overall far superior including a good breakfast and better wi-fi, tea & coffee in room. Friendly helpful staff and all for £24 less than Premier Inn.

Date of stay: March 2017
Trip type: Travelled as a couple
Thank David_Pat_Sumner
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HIEXNEWCASTLEMETRO, Front Office Manager at Holiday Inn Express Newcastle Gateshead, an IHG hotel, responded to this reviewResponded 7 March 2017

Dear David_Pat_Summer
Thank you for taking the time to review your recent stay at the Holiday Inn Express Newcastle Metro. The team at the Hotel are pleased to see you chose to to stay at the Hotel as an alternative to your regular Hotel and are happy that you found them to be friendly and helpful during your stay.
It is also good to see that you took full advantage of our complimentary wi-fi and breakfast, we do hope that you choose to stay with us again when you next visit the North East.
Kind Regards
Sharon Horrocks
Guest Service Manager

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Reviewed 26 February 2017

Everything as it should be. Comfortable beds, well appointed room of a decent size with everything you need on a break. Iron and board-yuk, tea and coffee facilities and a good TV. Excellent bathroom with too many mirrors. Room at the back was very quiet overlooking river and rail line but few trains and practically inaudible. Slow local trains so no bother about 2 an hour. Reception staff exceptional. Breakfast very decent included except for very poor scrambled eggs. Seems to be same mix in all holiday inns.
Good price and very easy to get into city. Stay again without any doubt at all

Date of stay: February 2017
Trip type: Travelled with friends
1  Thank Howard-Liverpool
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HIEXNEWCASTLEMETRO, Front Office Manager at Holiday Inn Express Newcastle Gateshead, an IHG hotel, responded to this reviewResponded 28 February 2017

Dear Howard-Liverpool
Thank you for you review regarding your recent stay at the Holiday Inn Express Newcastle Metro. It is good to see that you had and enjoyable stay at the Hotel and there was no disturbance form the trains that run along the back of the Hotel.
The team at the Hotel are always friendly, curious and always there to help. The hotel will soon be adding some new items to breakfast and changing quality of other items.
We look forward to your next stay at the Hotel and hope your stay is as good as your first.
Kind regards
Sharon Horrocks
Guest Service Manager

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