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Paul P
Bury St. Edmunds, United Kingdom

Really good hotel.

5.0 of 5 bubblesReviewed 11 May 2017via mobile
This is a really good standard of hotel, customer service very good, breakfast very good, well laid out, great quick coffee machine, clean and tidy. Rooms spacious, clean, airy (you can open the window, yeay). Recently stayed at the Hilton Liverpool and allough a 4star they could certainly learn a thing or two from the team running this holiday Inn express. Well done keep it up.
Date of stay: May 2017
Trip type: Travelled as a couple
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HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Gateshead, an IHG hotel, responded to this review
Responded 16 May 2017
Dear Paul P
Thank you for the great review regarding your recent stay at the Holiday Inn Express Newcastle Metro Centre.
The team at the Hotel are very pleased you found their customer service to be very good as they are very guest focused and is always noticed are commented on by guests.
We always look forward to our guests returning to the Hotel and hope that you will be one of these in the near future.
Kind Regards
Sharon Horrocks
Guest Service Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,112)
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Reviewed 10 May 2017

we stayed here just as a stop off on our journey and for the budget price it did not disappoint. The staff were very welcoming and the hotel and our room was incredibly clean. The room got very hot at night, (probably due to the lovely weather we are currently having) but there was a fan in the room which worked wonders. The rooms were very well equipped. The breakfast was lovely in the morning with a verity of hold and cold buffet. It was also timed perfectly for those on business and those who were not. The car park was a decent size. It was in a good location with KFC and TGI Friday just over the road, as well as another restaurant. It is also close to an Aldi and a hand full of other shops. Would definitely recommend to others.

Date of stay: May 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Lollie246
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 May 2017 via mobile

I stay in a lot of chain hotels with some better than others. This stood head and shoulders above my usual offering. It was immaculate and had recently gone through refurbishment. The room had all the things I needed to a high standard. The buffet breakfast was outstanding. Perhaps my only grip was why finish breakfast at 10 when you have a 12pm check out? Another well known chain finish at 11:30. I work into the wee hours so this makes a huge difference. I missed breakfast my second day as i didn't finish work until nearly 5am. However I would return as very happy

Date of stay: May 2017
Trip type: Travelled on business
1  Thank Stellaranderson
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HIEXNEWCASTLEMETRO, Front Office Manager at Holiday Inn Express Newcastle Gateshead, an IHG hotel, responded to this reviewResponded 16 May 2017

Dear Nichola
Wow! Thank you for leaving such a great review regarding your recent stay at the Holiday Inn Express Newcastle Metro.
The team at the Hotel are over the moon with your comments and are very pleased you had such a great stay as they all work so hard to ensure all our guests are happy and satisfied when the leave the Hotel.
We are sorry that the breakfast time did not suit your working hours but maybe on your next visit to the Hotel mention to our friendly reception team and they will be happy to keep you something back for you.
We hope you do visit us again soon and thank you again.
Kind Regards
Sharon Horrocks
Guest Service manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2017

I've stayed here before, it is a holiday inn express so you know what you are going to get, what you do get here though is a very friendly welcome. car parking is so easy, staff great , the rest as they say does what it says on the tin

Date of stay: April 2017
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank nettelfield
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HIEXNEWCASTLEMETRO, Front Office Manager at Holiday Inn Express Newcastle Gateshead, an IHG hotel, responded to this reviewResponded 11 May 2017

Dear William N
Thank you for reviewing your recent stay at the Holiday Inn Express Newcastle Metro and the great comment on how you find the staff to be friendly and welcoming as they always go out of their way to ensure all our guests get that friendly welcome.
We look forward to your next stay at the Hotel .
Kind Regards
Sharon Horrocks
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2017 via mobile

We stayed 3 nights. It is a great location for visiting Newcastle and surroundings but you need a car. There is a bus stop nearby but we didn't use it.
Rooms are OK, not big but sufficient. Everything was clean and fresh. Staff was friendly.

Date of stay: April 2017
Trip type: Travelled as a couple
Thank herbert28
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HIEXNEWCASTLEMETRO, Front Office Manager at Holiday Inn Express Newcastle Gateshead, an IHG hotel, responded to this reviewResponded 11 May 2017

Dear herbert28
Thank you for taking the time to review your recent stay at the Holiday Inn Express Newcastle Metro and choosing to stay with us for your 3 night break.
The Hotel is a great location for visiting the City Centre and and local attractions as the bus stop on the road outside the Hotel is ideal for transport links.
I am pleased you found the rooms to be fresh and clean. The Hotel team are always getting great reviews on how friendly and helpful so i am happy to see you also found this.
The team hope you choose to stay with us again in the near future.
Kind Regards
Sharon Horrocks

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2017

Stayed for 3 nights in this hotel, I cannot praise this hotel highly enough, loved it. Clean room, comfy bed, lovely view from our room, excellent breakfast with so many different choices. Very friendly and helpful staff, everyone we met was very nice, pleasant to speak to extremely helpful.

Room tip: Excellent location, a stones through from the metro centre shopping.
Date of stay: April 2017
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank Melanie H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HIEXNEWCASTLEMETRO, Front Office Manager at Holiday Inn Express Newcastle Gateshead, an IHG hotel, responded to this reviewResponded 4 May 2017

Dear Melanie H
Thank you for taking the time to leaving such a fantastic review regarding your recent stay at the Holiday Inn Express Newcastle Metro.
It is great to see your 3 day stay at the Hotel was such a good one helped along by the excellent customer service from our team they all go out of there way to ensure all our guest have a great stay at the hotel.
We are also pleased that you enjoyed the the newly updated Express Start Breakfast with the added extras.
As your stay was such a good one we hope you visit us again soon.
Kind Regards
Sharon Horrocks
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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