The positives - the hotel is clean, the maintenance man is friendly and knowledgeable about the local area and you get a free breakfast. The hotel is clean and physically well maintained.
The negatives - As the hotel was fully booked, Front of house reallocate rooms based on profiling you on appearance, I did not have a physical copy of the booking and so instead of being given a 2 single non smoking room I was given a double with sofa bed in a smoking room. When queried I was told they class a double with sofa bed the same as 2 singles - I would not have booked if that was the case- and that I had booked a smoking room. I was then given a printout of my alleged booking, which did not even show the correct rates which I had pre-paid for. On arriving home I checked my booking the email showed I had booked 2 singles non smoking, but more worryingly, on checking the reservation details on Priority Club, the staff member had altered my booking!More
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