We stayed at this hotel on the 1st and 9th of April the night before departing and the night of arrival from a holiday with our 8 and 10 year olds. We booked the 8 day park and stay package in a family room.
On our first night which was a Friday we arrived about 6pm and were shocked by a group on a stag night some of them walking around with blow up sex dolls.
When we went to dinner the group had gone and we discussed the situation with the reception staff who said they cater for stag and hen parties as the hotel convenient for the city.
The bar and restaurant staff were very friendly but the food was extremely poor and expensive however breakfast was fine and the chef helpful.
In the early hours of the night we were disturbed with the noise of shouting and doors banging which went on for the remainder of the night.
We booked the airport shuttle for 10.30 but did not arrive until after 5 minutes to 11.00.
We arrived in the back at the hotel after our holiday just before 1.00am and after arriving at our room my wife went to reception to ask for two more cups. On the way she was accosted by a drunken male wandering in the corridor. For the next few hours there was lots of noise and banging of doors which disturbed all our sleep. We raised the matter on checkout and we were told our bill would be reduced. On arriving home and checked our bill it was reduced by £11.87 which we feel is an insult considering the both nights cost us £288.75 (with the £11.87 deducted).
The decoration of the hotel is modern and clean in both the rooms and public areas.
This hotel needs to decide if it caters for stag and hen nights or couples and families going on holidays as they do not mix.
We will not stay there again.
- Official Description (provided by the hotel):
- Novotel Newcastle Airport offers state of the art facilities with stylish new design. Located 5 min drive from Newcastle International Airport now offering shuttle service and flight information screen. 126 en suite rooms including accessible rooms andinternet. Elements Bar and Restaurant. Ideally placed for conference and events with 8 rooms (200 persons) and leisure suite with indoor heated pool, sauna, gym. Easy reach of city centre night life, Metro Centre shopping and the Northumberland coast. ... more less
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- Also Known As:
- Novotel Newcastle Airport Hotel Newcastle Upon Tyne
- Novotel Hotel Newcastle Airport
- Novotel Newcastle Upon Tyne
- Newcastle Upon Tyne Novotel