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“Please save yourselves from this hotel from absolute hell !!!!”
1 of 5 bubbles Review of Whites Hotel

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Whites Hotel
Stockton-on-Tees, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Please save yourselves from this hotel from absolute hell !!!!”
1 of 5 bubbles Reviewed 3 November 2013

I recently purchased this through groupon as a treat for my fiances birthday (some treat this was!),thinking we were getting a bargain at £65 for a 2 night stay including an evening meal & glass of wine each,as appossed to £214.90 which it should have cost (unreal).On arrival we were given room 112,this room is not fit for even a dog to stay in,it smelt so bad of urine weve never smelt anything like it!my fiance complained & receptionist appeared helpful but said they were no other double rooms available for that weekend,so was then put in room 217 which was 3 single beds (2 pushed together),this room was in no better condition than the previous but at least it didnt have the offensive odour,so we reluctantly accepted the dreary room.We then missed the evening meal as they stopped serving food at 7.30!when we were in bed unbelievably one of the single beds collapsed on us,the base actually looked like it was 'flat pack',needless to say we had a sleepless night as were then both in one of the 3 safest single beds!We complained to a differant receptionist the next day & she then moved us to room 115 (which suprisingly was a double bed after been told they were none available that weekend).After taking our luggage to the room we went out for 4hrs & on return,2 guys informed us it was there room & that they had been told to pack our stuff up & take it to reception!!!this is certainly NOT acceptable to allow guests to do that!!we then yet again had serious complaints to make & was then told they could only offer us room 112 (the original slum) or 217 (the one with the broken bed),then we were informed there was no food left...In all this chaos of complaining,there were other guests complaining about similar situations!also after talking to some of them we come to realise our stay wasn't unique!...One tip-Don't be fooled by the staff just because they 'appear' to be nice & helpful,our experience proved otherwise,they are only experienced at avoiding the truth!...We can't understand how this is still open,it seriously needs shutting down,what with 'unsafe' beds,cracked tiles,radiators hanging off the wall,plug sockets hanging off,badly stained mattresses,bad odours,the list is endless!!!...All the positive feedback on here is obviously from fabricated guests!!!

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DebbienCraigie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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286 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • Spanish first
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English first
Nottinghamshire, United Kingdom
1 review
1 of 5 bubbles Reviewed 3 November 2013

Dangerous plug socket hanging off. Dirty towels, wind howling thru window, leaking radiator making floor wet through, holes in walls/door, cracked tiles on bathroom floor, dirty curtains & skirting boards.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank webbo2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Newcastle upon Tyne hotels

Nottingham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 3 November 2013

We stayed for 1 night for a hen party, it was awful, we had room 217, the wind howled through the windows all night as they don't fit in the frame, the radiator leaked water all over the floor and made constant gurgling noises, the plug socket was hanging out the wall, there were patched up holes, dirty towels and thick dust on the curtains, all in all I would not recommend this as a dog kennel never mind a hotel, however I will say that the staff were very pleasant,

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ejlea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belfast, United Kingdom
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 21 October 2013

Myself and my partner recently purchased a groupon for this hotel. We were travelling from Belfast and got the groupon at a great price. (deal 2 nights stay with dinner and a glass of wine £65) We then paid and extra £20 for using it at the weekend. getting 2 nights stay and dinner for £85 is still very reasonable. after travelling to the hotel and seeing what its like i think that is an all round average price based on this hotel. Paying the full price of £214 i would of been extremely disappointed. the hotel is glen and modern downstairs in the restaurant area. hallways and stairs could do with a refurb and the rooms are OK.. DO NOT eat in this hotel. food may be extremely cheap but it tastes horrendous. staff are very friendly and helpful. all in all its somewhere to put your head in a good location. VERY studenty and loud i wouldn't recommend for elderly people.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Janine L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
1 review
4 of 5 bubbles Reviewed 5 October 2013

stayed at this hotel for one night with my daughter for university open day , rooms are basic but does the job, was given a 10% discount card for drinks which we decided to use for our coffees. the check in and check out process was prompt and the overall stay was quite pleasant.
Tip: if you need a good night sleep ask for rooms in the back as the front rooms can be quite noisy.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Laura l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
1 review
5 of 5 bubbles Reviewed 3 October 2013

I came to the hotel with my parents who were visting from london.
We were greated by a friendly receptionist and directed to our room.
The room was extremely good value for money. It was clean and all amneties needed were present. My parents left happy with their stay.
We then were given 10% discounts cards for the bar which was lovely and all the staff were poilte and friendly.
I would definately go back to the whites hotel and bar blanc and recommend it to others.

Room Tip: the front of the hotel is better so as to avoid music from the bar
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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank christine h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doncaster
Level Contributor
3 reviews
3 hotel reviews
1 of 5 bubbles Reviewed 26 September 2013

Never in my life have I written a review but on our recent stay here had to worn people how BAD this place is, its smelly, creeky, small, shower didnt work, had no bath, tv didnt work, door for bathroom was literally falling off (didnt actually fit thr frame), the net curtain was black, will say that the towels and bed was clean but thats all, the toilet had no flush it was a blob of masking that u had to touch yuk, also all tiles on floor in bathroom were cracked, all walls were smeared with dirt and carpet was horrendous, we had a groupon deal for 2 night but checked out after 1st night as couldnt of stayed there for 2, the meal included in the groupon meal was ok and the bar blanc underneath was nice and modern but they really to knock the hotel downn start again, the staff were lovley but are clearly embarrassed of the hotel as they must of asked us 10 times if our room was ok, we didnt complain to the staff as its not there fault, and couldn't of got a refund anyway as bought through Groupon. Please people DONOT stay here, you have been warned (for our second night we stayed over the road at The New Northumbria which as stunning and highly recommended) this was a little honeymoon break which we will not forget!! (Oh and andthe hairdryer and tvs pat testing ran out years ago)

Room Tip: Go to the New Northumbria over road
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mazpbidwell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Whites Hotel

Property: Whites Hotel
Address: 38-42 Osborne Road | Jesmond, Newcastle upon Tyne NE2 2AL, England
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Free Parking Restaurant
Hotel Style:
Ranked #14 of 24 B&Bs / Inns in Newcastle upon Tyne
Price Range (Based on Average Rates): £
Hotel Class:3 star — Whites Hotel 3*
Number of rooms: 36
Official Description (provided by the hotel):
Whites Hotel is a licensed 36 bedroom hotel, family run providing good facilities and service at budget prices. All rooms are en-suite with Flat screen colour television with up to 30 channels, radio, central heating, direct dial telephone, tea/coffee making facilities, hair dryers and irons are situated in all rooms. Free wireless internet is available through the hotel and rooms with a computer for guest use at reception foyer.The cocktail lounge provides meals at a very good prices from 12 noon till 2100hrs Monday through Thursday and 12 noon till 1900hrs Friday through Sunday. The hotel is situated in Jesmond, 1.5 miles from the centre of Newcastle upon Tyne known for its vibrant night life and a short walk away from the beautiful picturesque Jesmond Dene. The breathtaking North East Coast is also only 20 minutes by Metro, with stops at Tynemouth, Cullercoats and Whitley Bay, who can resist a day trip to the sandy beaches of the North East.The hotel has a private car park situated to the rear of the building which is constantly monitored by CCTV.Outside area for smoking and dining available.Lively bar on the premises. ... more   less 
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