I recently purchased this through groupon as a treat for my fiances birthday (some treat this was!),thinking we were getting a bargain at £65 for a 2 night stay including an evening meal & glass of wine each,as appossed to £214.90 which it should have cost (unreal).On arrival we were given room 112,this room is not fit for even a dog to stay in,it smelt so bad of urine weve never smelt anything like it!my fiance complained & receptionist appeared helpful but said they were no other double rooms available for that weekend,so was then put in room 217 which was 3 single beds (2 pushed together),this room was in no better condition than the previous but at least it didnt have the offensive odour,so we reluctantly accepted the dreary room.We then missed the evening meal as they stopped serving food at 7.30!when we were in bed unbelievably one of the single beds collapsed on us,the base actually looked like it was 'flat pack',needless to say we had a sleepless night as were then both in one of the 3 safest single beds!We complained to a differant receptionist the next day & she then moved us to room 115 (which suprisingly was a double bed after been told they were none available that weekend).After taking our luggage to the room we went out for 4hrs & on return,2 guys informed us it was there room & that they had been told to pack our stuff up & take it to reception!!!this is certainly NOT acceptable to allow guests to do that!!we then yet again had serious complaints to make & was then told they could only offer us room 112 (the original slum) or 217 (the one with the broken bed),then we were informed there was no food left...In all this chaos of complaining,there were other guests complaining about similar situations!also after talking to some of them we come to realise our stay wasn't unique!...One tip-Don't be fooled by the staff just because they 'appear' to be nice & helpful,our experience proved otherwise,they are only experienced at avoiding the truth!...We can't understand how this is still open,it seriously needs shutting down,what with 'unsafe' beds,cracked tiles,radiators hanging off the wall,plug sockets hanging off,badly stained mattresses,bad odours,the list is endless!!!...All the positive feedback on here is obviously from fabricated guests!!!
- Official Description (provided by the hotel):
- Whites Hotel is a licensed 36 bedroom hotel, family run providing good facilities and service at budget prices. All rooms are en-suite with Flat screen colour television with up to 30 channels, radio, central heating, direct dial telephone, tea/coffee making facilities, hair dryers and irons are situated in all rooms. Free wireless internet is available through the hotel and rooms with a computer for guest use at reception foyer.The cocktail lounge provides meals at a very good prices from 12 noon till 2100hrs Monday through Thursday and 12 noon till 1900hrs Friday through Sunday. The hotel is situated in Jesmond, 1.5 miles from the centre of Newcastle upon Tyne known for its vibrant night life and a short walk away from the beautiful picturesque Jesmond Dene. The breathtaking North East Coast is also only 20 minutes by Metro, with stops at Tynemouth, Cullercoats and Whitley Bay, who can resist a day trip to the sandy beaches of the North East.The hotel has a private car park situated to the rear of the building which is constantly monitored by CCTV.Outside area for smoking and dining available.Lively bar on the premises. ... more less
- Reservation Options:
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