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“Only bar and lobby 4 star.”
Review of The Vermont Hotel

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The Vermont Hotel
Reviewed 5 July 2013

And the friendly staff maybe. The rooms are very tired though and TV etc from a bygone era. Still a central location though and friendly, but not worth what I paid nor 4 stars. Tip: ask for a room not facing the railway and if you go for steak in the restaurant, order medium rare not medium (cremated).

  • Stayed: July 2013, travelled on business
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Thank MatsRennstam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,739 - 1,745 of 2,173 reviews

Reviewed 4 July 2013

I arrived by car and was met by a doorman who carried my case to reception but not to my room. The place was very dark and old fashioned. The room was a bit tired but clean and well equipped. Except for the TV which was about 20 years old and had a very grainy picture for the few channels that were available (not C4).

The water was so hot that I scalded my hand and was unable to have a shower even on the coolest setting.

The hotel is very convenient for town whilst still being in a quiet location.

  • Stayed: July 2013, travelled on business
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Thank tankgirl2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2013

I stayed in the Vermont for two nights while attending the Newcastle races. The room rate was good and the breakfast average. The rooms are a little dated with really old CTV's with a sound limitation on them

  • Stayed: June 2013, travelled on business
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Thank GedD545
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2013

I first stayed at this hotel in the 1990s and was more than happy with it. But then I was on business, the person I was visiting had his office just up the road, I arrived early evening, hd dinner out with him and was on my way to the airport before breakfast. This visit, maybe 18 years later, was for a three-night stay while attending a number of family events in the city. Sadly it fell short.
The Vermont bills itself as "modern 4-star luxury" and speaks of "101 sophisticated bedrooms". Maybe technically it ticks all the boxes to get the status with the UK-based AA motoring organisation but it is certainly not modern 4-star luxury by international standards. And our two rooms most certainly were not sophisticated.
We arrived on a rainy Friday to find no one to help us with our bags. We had six and they were heavy since we were part way through a three-month trip. We found a trolley and managed to manhandle them ourselves to what we found to be very cramped accomodation. Unfortunately the shortcomings did not end with lack of space.
The list is not short - beds which were too soft and unsupportive; no in-room safe; ancient-looking TV with very limited programming; peeling wallpaper and stained wooden trim in the bathroom; and no air conditioning. This latter point might not seem to be a problem in the usually chilly north-east of the UK but it was genuinely an issue for our stay. Both rooms were stuffy and remained so and leaving the windows open to sleep meant sharing the sleeping hours with the clatter and clickety-clack of the numerous trains passing over the viaduct behind the hotel and the nearby High Level bridge over the River Tyne, and the chiming of what I took to be the cathedral clock from 4am.
There was a lack of attention to detail. The instructions on the phone on how to call room-to-room were at variance with what you actually had to do, and I don't think I deserved the rather curt response I got from reception when I called down to ask what to do (I guess lots of guests have the same problem). The service directory is also wrong in at least one respect - it says there is a doctor on call but when my wife, who had contracted an ear infection, asked for help she was told to go to the NHS walk-in centre two or three miles away!
There are pluses. The room rate was relatively cheap. The hotel's city centre location probably eans it is a good bet for business people passing through though the wi fi in our rooms dropped out from time to time and that might be a deterrent. The cavernous public rooms and direct access to this city's legendary bar and night club scene makes it a great choice for stag and hen parties.
Having said that don't expect "modern 4-star luxury" and "sophisticated rooms" - unless you like being disappointed, that is.

  • Stayed: June 2013, travelled with family
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Thank Stuart G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2013

When we arrived it is indeed a very impressive hotel, and judging by the Rolls and Ferrari parked out front that it must have some high class customers; our car was parked for us (even though it was a lowly fiesta!) which was a nice touch then having to park and lug luggage back. The lobby, bar and restaurant all looked

However the bedroom led to disappointment given how impressive the entrance to the hotel was. The bed had a very visible dip in the middle and neither this, nor the pillows were particularly comfortable. A large room but really quite drab. The bathroom door wouldn't lock properly so kept swinging open which was annoying! No safe as others have mentioned and yet there is a warning in the folder in the room that you shouldn't leave valuables in the room but you could always give them to reception?! That didn't instil much confidence in me!

The coffee tray was in a drawer in a cupboard and the "mini bar" was a few things on top of the cupboard - not refrigerated! The shower over the bathroom isn't made for anyone tall either, had to duck to wash my hair under it! There is a very popular bar within the hotel it would appear the the noise was still phenomenal when we went to bed at 1am! The windows are not particularly well insulated against noise.

Breakfast was good and check in/out easy. Probably wouldn't stay here again though.

  • Stayed: June 2013, travelled as a couple
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Thank Sunny_Tigs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2013

I see that many of the previous reviews say the hotel needs/is undergoing refurbishment - well, the good news is that all the parts we visited at least (our room, the lounge, the restaurant, the lounge bar and the cocktail bar) have been completed.
The room was fantastic - yes, you are in the busiest part of Newcastle but we were insulated from the noise and the aircon was very effective so we were not disturbed, even though there was a stag and a hen party staying on the Friday and Saturday nights and a media circus for the Athletics event in Gateshead over the weekend. We were also on a special deal (half price for five nights) which made it excellent value for money.
We had two superb meals in the restaurant - one on its reopening night but there were no teething problems - and one just as good in the lounge bar. There was a very good but not too obtrusive singer/pianist performing in the lounge bar on the Friday and Saturday evenings.
We are not breakfast people so can't comment on that!
We were not primarily there for business but when we needed it, there was seamless wifi with a good signal throughout the hotel and both the lounge and our room were very conducive for work.
My wife had a manicure on our last morning which, she tells me, was one of the best she's experienced.
Most of all, the staff were all helpful, friendly, attentive and prompt - whether on reception, parking our car, in the bars, or for room service - it was difficult to fault them.

  • Stayed: June 2013, travelled as a couple
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Thank greygapper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2013

10 of us stayed here for a stag night on a Friday and Saturday night. The location is excellent with bars going into town starting from right outside. Even though the hotel is quite big, it didn't seem too busy when we were there. One morning we were even first in for breakfast!! All you can eat, an ideal cure for the night before. The bar is open early into the morning so if you're still up for a quieter drink at the end of the night, the staff are very friendly and happy to serve you.

Room Tip: Ask for a quieter side of the hotel. They have a bar/nightclub on the ground floor which goes on til...
See more room tips
  • Stayed: June 2013, travelled with friends
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Thank SammyUK70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Vermont Hotel

Address: Castle Garth | Castle Garth, Newcastle upon Tyne NE1 1RQ, England
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#11 Luxury Hotel in Newcastle upon Tyne
Price Range: £71 - £132 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Vermont Hotel 4*
Number of rooms: 101
Official Description (provided by the hotel):
Few hotels can boast a more enviable city centre postcode than the Vermont Hotel, for this imposing structure is located in the heart of the City of Newcastle-upon-Tyne, not only next to the Castle Keep and opposite the historic Moot Hall, but also just two minutes from Newcastle's Central Station. Combining old character in the form of 1930s grandeur with contemporary elegance and four-star luxury, the landmark building is your base from which to discover the many bars, shops and attractions of the town centre and wider area. Look outside your window and you might see such sights as the River Tyne, Millennium Bridge or stunning cathedral, and it's not the only mark of the sheer inspiration of the Vermont Hotel experience. That's because the reasons for the hotel's reputation become clear with a stay in any one of its sophisticated bedrooms, which are finished in soft relaxing colours while also coming with a wealth of facilities for your pleasure and comfort, including - among others - private en-suite bathrooms, a mini bar and free Internet access. ... more   less 
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Also Known As:
Vermont Hotel Newcastle Upon Tyne
Vermont Newcastle Upon Tyne

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