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“hen party wkd”
Review of The Vermont Hotel

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The Vermont Hotel
Reviewed 26 July 2013

had a lovely wkd with my niece and all the family and friends for her hen party. For £149 for the weekend we had 2 night bed and breakfast with dinner the 2nd night at a restaurant across the road from hotel, also we did the treasure hunt sat morning the on to the cocktail making in the afternoon which we got nachos to eat as well. Breakfastwas lovely both morning, rooms tidy and nice fresh bedding and lovely white bath towels, yes carpet could be doing with a change but that is guests themselves that spoil that, thats the 2nd hen party I have been at and would def go back as hotel itself is not noisy, us old one,s went back to hotel both nights for a relaxing drink before retiring to bed and the ar staff looked after us well. it wasn,t noist with hen partys either. Rooms were very hot, was a fan in room but its been clamy at home as well so can,t blame them for that, yes you did here trains but then I,m from a quiet village so I expected it to be noisy

  • Stayed: July 2013, travelled with friends
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Thank james o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,634 - 1,640 of 2,084 reviews

Reviewed 23 July 2013

I stayed in The Vermont for a week when doing some work experience recently. The location really was brilliant, right in the centre of town just a quick walk to Central station or Monument as well as the Quayside. The only problem with the location was that being so close to the train station did mean there was a bit of noise from the trains going past when I was in my room.

Overall I found my room fairly comfortable, maybe a little on the small side but it had two good sized desks which were good for doing work in the evening. I agree with what a lot of people have already said that my room could have done with a little attention. Although there was nothing specifically wrong with it, it just felt a little tired, a few stains on lampshades and the bed for instance. For the money I paid I think I would have expected something a little bit nicer probably.

The staff were generally quite friendly. They printed out some things for me which was very helpful and useful and they were quick to send an iron up to my room when I asked for one. I was a little bit annoyed that when I asked for a receipt for my stay they gave me a bill for 2 breakfasts which I hadn't had but again, they sorted that out quite quickly.

If I could have given this a three and a half I would have done!

  • Stayed: June 2013, travelled on business
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Thank Polly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2013

This is a wonderful hotel in the heart of the city centre. Although some areas of the building are beautiful and ooze class, the rooms could do with a little updating (the tv was old fashioned and the shower needed modernising)

It has an excellent location and the Livello bar underneath is one of Newcastle's hotspots. Ordered room service and it arrived promptly, wasn't too pricey and the food was lovely.

So aside from a few minor decor and appliance shortfalls, this hotel I can recommend to anyone wanting to visit the area.

  • Stayed: July 2013, travelled as a couple
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Thank Stlee12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2013

Stayed here for a work medical conference. Hotel was the most expensive listed on the conference website so I thought it would be a nice splurge. This place was a huge dissapointment.

First off the rooms are terribly dated. When I went into the bathroom I found several hairs in the tub and one was stuck with something to the counter. Usually I dont complain about these types of things but it sets a tone for the rest of the room. The TV was an old with broken cable. Usually when I travel I do not watch tv but as this was a work conference it would have been nice. When I called the front desk they informed me it would be fixed tomorrow. A quick search on tripadvisor told me that the cable has been out for several months. I do not appreciate being deceived.

The shower did not drain. This is not uncommon but this drainage was a huge problem as the tub was nearly filled after a 10-15minute shower (see picture). Removing the drain cover did not help much. I told the front desk about this but no one from maintenance ever did come to look.

I put some valuables in the safe. I DID NOT forget my code. The safe malfunctioned and I could not access my valuables. When I asked for someone to open it for me I was informed (after waiting some time for an answer) that they have lost the key (or whatever it is) to access the boxes and it will have to be sawed open. A concierge tried to open it with a hammer but to no avail. The box did pop open later but the whole ordeal was worrisome. What if I had to catch a flight.

Additional problems include not receiving a wake up call I had requested on my first night and very very slow elevators.

I should mention that after I complained to the hotel staff I was refunded one nights stay and moved to a better room (this room had been renovated with a flat screen TV and working cable). Why I was not given this room in the first place is beyond me. This new room was not without faults either as the cold water tap in the bathroom did not work and it was located over a very loud night club (note:im only 30 and am not so far out of date that I dont know what it is to go to a club but this was insanely loud). Luckily this was my last night in this very dissapointing hotel.

On the positive it has a great location and was close to the conference centre and the downtown. Breakfast was good. The staff was polite and working with what they had. The manager very apologetic with my complaints. Unless you can get a room here for very very cheap (seems they offer online discounts) I would look elsewhere.

Room Tip: I requested a "nice room with a view" but perhaps you should specify a QUIET room in the u...
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  • Stayed: June 2013, travelled on business
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Thank Rebcan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2013

A great hotel with a friendly atmosphere; our room was a bit tired but comfortable and had everything we needed including triple glazing as the trains ran along outside!! The breakfast was delicious, with a myriad of choices (the sausages were lovely). The free parking outside was a bonus and being in the Quayside area meant that we found some great bars and restaurants to go out with my sons who were both graduating that week. We would recommend this hotel.

  • Stayed: July 2013, travelled as a couple
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Thank joyfuljoy1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2013

Stayed a few times wine and dine package excellent value ,bar restaurant newly refurbished to a very high standard .staff excellent a great hotel parking no problem for a city centre hotel and free .concierge very helpful first class service .

  • Stayed: July 2013
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1  Thank jenkaboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2013

The Vermont Hotel surprised us with its elegance and grandeur which were not at all faded as indicated in another review. We could not believe were we we were staying for only £30 each for the night including a delicious breakfast with lots of choices. We were there for our son's graduation and the hotel as well as the amazing weather helped make it a really special occasion. All the staff were helpful and friendly and despite being in the heart of the city we had free parking directly outside. I would highly recommend this hotel to anyone.

  • Stayed: July 2013, travelled with family
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Thank Jackie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Vermont Hotel

Address: Castle Garth | Castle Garth, Newcastle upon Tyne NE1 1RQ, England
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#12 Luxury Hotel in Newcastle upon Tyne
Price Range: £70 - £254 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Vermont Hotel 4*
Number of rooms: 101
Official Description (provided by the hotel):
Few hotels can boast a more enviable city centre postcode than the Vermont Hotel, for this imposing structure is located in the heart of the City of Newcastle-upon-Tyne, not only next to the Castle Keep and opposite the historic Moot Hall, but also just two minutes from Newcastle's Central Station. Combining old character in the form of 1930s grandeur with contemporary elegance and four-star luxury, the landmark building is your base from which to discover the many bars, shops and attractions of the town centre and wider area. Look outside your window and you might see such sights as the River Tyne, Millennium Bridge or stunning cathedral, and it's not the only mark of the sheer inspiration of the Vermont Hotel experience. That's because the reasons for the hotel's reputation become clear with a stay in any one of its sophisticated bedrooms, which are finished in soft relaxing colours while also coming with a wealth of facilities for your pleasure and comfort, including - among others - private en-suite bathrooms, a mini bar and free Internet access. ... more   less 
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Also Known As:
Vermont Hotel Newcastle Upon Tyne
Vermont Newcastle Upon Tyne

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