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“Nice hotel, good location.”

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Copthorne Hotel Newcastle
Reviewed 28 October 2012

Stayed here for three nights with a Room on the 5th floor. Hotel is nice throughout with a good location close to Newcastle city centre. The room was comfortable with a lovely power shower. The breakfast was plentiful and the staff were very welcoming. A pleasant stay.

  • Stayed: October 2012, travelled on business
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Thank Diggler789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this reviewResponded 29 October 2012

Many thanks for your positive review. I'm delighted that you enjoyed your recent stay with us, with particular regard to the standard of guest service, hotel location and quality of facilities. I hope we will have the pleasure of welcoming you back again soon.
Best regards,
Ken Ellington, General Manager

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1,518 - 1,524 of 1,973 reviews

Reviewed 28 October 2012

stayed at this hotel in july - the rooms desperately need upgrading - the spa and leisure facilities also are in need of an up-grade - the whole hotel really needs refurbishing - i wont be staying here again until this happens ?

  • Stayed: July 2012, travelled with friends
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1  Thank Emma H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this reviewResponded 29 October 2012

Thank you for your constructive comments. The hotel is in the process of being refurbished at present, a process that will take several months for completion.
Best regards,
Ken Ellington, General Manager

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Reviewed 28 October 2012 via mobile

I was at a wedding reception lastnight. When we arrived at 7pm and went to park at this hotel .There charges for parking even though you are at a function is 2 pound an hour. Over 10 for the evening and that was just the start. The location is fantastic and the hotel beautiful. But the bar was a total rip off. I was driving and could only drink non alchohlic drinks. The coke and lemonade on draft were flat. No fiz at all. When I asked why they had not changed the gas canaster I was told that it had been changed three times. Anyone who has run a pub would tell you that was rubbish. They were to busy milking the cash cow to change it . I ended up drinking bottled coke all night witch keeps me awake. Every one who was having lemonade in as a mixer was getting flat sugared water. They didn't reduce the extorionate prices for ruining drinks there sub standard mixer.

  • Stayed: October 2012
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1  Thank lizzybee99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this reviewResponded 29 October 2012

Thank you for your comments, which will be reviewed with my management team. Sorry to learn that your non-residential visit has not met your expectations, and can assure you that the issues raised are by no means reflective of the key standards in place here.
Best regards,
Ken Ellington, General Manager

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Reviewed 27 October 2012

We stayed here as we were going to the Sage for a concert. The room on the fifth floor was very spacious. However difficult to keep warm as a result - although extra heater supplied. In general room very good value and view over the Tyne magnificent. Overall impression of hotel was " a little tired". Initial impression of breakfast was good with lovely choice of fruit, nuts etc. but cooked food a little cool and tired and service below par. A shame as it felt that with a little more effort this could have been a great deal better. Reception staff excellent. Wifi should be free!

  • Stayed: October 2012, travelled as a couple
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Thank WestLakesMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this reviewResponded 29 October 2012

Thank you for your constructive comments. The hotel is in the process of being refurbished at present (including an upgrade to the bedroom temperature comfort system), a process that will take several months for completion.
Best regards,
Ken Ellington, General Manager

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Reviewed 27 October 2012

Stayed here Sunday night a couple of weeks ago. No air con problems. Standard room on 2nd floor. Great location for arena, hotel buff says 14 minute walk but its only 5. Didn't have breakfast or visit spa. Can only echo complaint about concave bed.
Room / Bathroom clean but dated.

Room Tip: Our non balcony room did have corner flaps on the upper window corners to provide extra ventilation...
See more room tips
  • Stayed: October 2012, travelled as a couple
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Thank JonBaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this reviewResponded 29 October 2012

Thank you for your constructive comments. The hotel is in the process of being refurbished at present, a process that will take several months for completion. Bed replacement is a planned part of this programme.
Best regards,
Ken Ellington, General Manager

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Reviewed 27 October 2012 via mobile

As a travel agent I got an agent rate to stay here and I'm glad I did as I wouldn't pay the full price. I had a standard double room and they are very spacious with lovely views over the river and of the bridges but they desperately need upgrading. One of the plugs in our room was hanging off the wall. The bed looked like it had been broken in the middle there was such a big sag and it did guarantee roll together all night. The toilet seat was not attached properly and there was no toilet brush. When I turned on the shower there was a lot of black water dripping from the taps below which really put me off. We parked the car in the hotel car park which anyone could use but I wasn't expecting to pay for it being a resident of the hotel. It was a reduced rate though of £5 for the whole night. We didn't use any other facilities so I can't comment on anything else. The staff were friendly and efficient on check in and check out. It is a good location for exploring newcastle city centre quayside and also very good if
you're seeing a show at the arena as it is walking distance with a few good restaurants and bars within walking distance also.
The hotel is nice and I would stay again but only with a reduced agent rate unless they did some modernising.

  • Stayed: October 2012
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Thank sleefamily3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this reviewResponded 29 October 2012

Thank you for your constructive comments. The hotel is in the process of being refurbished at present, a process that will take several months for completion.
Best regards,
Ken Ellington, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 October 2012

Stayed here for one night in October 2012 for a business trip. First impressions of the hotel were great. Reception area imacculate and very friendly and helpful girls at the Check-In Desk.
Stayed on a room on the Second floor accessed via the lifts. Stepping into the lift, it seemed that it was a very old lift that perhaps could be done with replacement. Thats just a little thing though. On entering my room I was pleased with how large it was, also the large windows overlooking the great view of the Tyne. The room however big was a little dated. Some of the electronics, ie the TV was like something out of the 1990's. Big boxy black one, which I thought was extinct in chan hotels at least, the kettle also looked like it could be as old as I am (I'm 26!). The air con controls in the room also were very dated, and despite being on the lowest heat setting and highest fan speed setting (I like a cold room) I was still roasting throughout the night, which kept me awake!
On opening the cabinet under the tv I found a sign that said "Dear Guest. For your convenience a bottle opener is located behind the bathroom door!!" And yes there is was attached to the tiles behind the door was a bottle opener. Possibly the strangest place ever ive found a bottle opener!! The bathoom door was also smashed in from one side which was a bit off putting! It would have also been nice to have a heated towel rail in the bathroom. Again little things, but all things that help.
Food was fine, breakfast was really nice. Must say the guys who served our meal to our company in our private Dining room were great. Especially the young guy who said it was his second day on the job. Great work,keep a hold of him! :)
Lastly, there were 3 young men out the river side of the hotel, with a People carrier, with all the doors wide open and blasting happy hardcore music at 12am ! What were they doing there you might ask........oh they were fishing!! They moved on eventually but were there casuing noise for around an hour!! Not something the hotel can control I understand but still a bit offputting should they return haha! Overall though a nice place, if not the top of my list....and I would stay again.

  • Stayed: October 2012, travelled on business
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Thank Scott L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this reviewResponded 29 October 2012

Many thanks for your positive review. I'm delighted that you enjoyed your recent stay with us, with particular regard to the standard of guest service, size of bedroom and quality of food. We are in the midst of an extensive refurbishment programme at present, part of which is a planned TV replacement to flatscreens throughout the hotel. I hope we will have the pleasure of welcoming you back again soon.
Best regards,
Ken Ellington, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Copthorne Hotel Newcastle

Address: The Close | Quayside, Newcastle upon Tyne NE1 3RT, England
Phone Number:
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#15 Luxury Hotel in Newcastle upon Tyne
Price Range: £58 - £133 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Copthorne Hotel Newcastle 4*
Number of rooms: 156
Official Description (provided by the hotel):
Hotel ... more   less 
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Copthorne Hotel Newcastle Upon Tyne

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