Its always hard to be critical of any establishment that is older style and in need of a smarten up. I note in the other reviews that the manager has taken the time to respond, and references the refurbishment regularly. The hotel does need a fair amount of work to bring it up to a true 4 star hotel and with it more modern decor, furniture/fittings etc. This is not to say that there are other features that make up for the overall aesthetics. The staff are fantastic and the location is certainly an absolute winner - right on the Tyne, its a beautiful spot. So apart form the slightly tired appearance in the rooms, some of the other points to mention; you have to pay for wi-fi, not many places do this now, and there are no safes in the rooms. The restaurant - I'm afraid this needs some work too. It seems as though the Chef, and I use the term cautiously because I dont think there is any formal training there - or he/she had the night off; has been given a target by the management to meet a strict budget. The meal sizes are quite small for the price asked, the meal descriptions and actual plated courses that arrive are not the same. It seemed anywhere a pound could be saved by cutting a mushroom in half, or slicing a lemon as thin as a wafer this was done. The sauces were runny (pasta), or didnt come out at all (steak). The pasta mains really were entre size (this is something that wont cost much to improve but will certainly make a difference), the grilled trout looked as though it had been pressed with a spatula (skin was crispy but the fish was too), steaks not cooked properly, the garnishes could be simply and cheaply improved (ie they were kind of bistro fare) etc. In addition, a few little things that the staff should remember (although they are very charming). Serve from the left, take from the right; dont lean over the guests to remove plates; when the main is meat, the plate is placed with the meat immediately in front of the guest. etc (little things, but important if you want to hit the 'fine dining' benchmark). The room is awesome, the outlook fantastic, and for the hotel's sake it would be great to see the restaurant really kick into gear. I'd love to come back and see it humming. This is a great establishment, the staff obviously take pride in their work, and I cant wait to see it refurbished. The Copthorne deserves to be a true 4 star hotel, at the moment its upgrading - Trip Advisor awards 3 (average) and 4 (very good), this place is not average. So 4 from me and all the best for the future.
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- Also Known As:
- Copthorne Hotel Newcastle Upon Tyne