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“Disappointing”

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Copthorne Hotel Newcastle
New Castle, New Hampshire
Level Contributor
4 reviews
4 hotel reviews
“Disappointing”
Reviewed 29 November 2013

We were on the fifth floor, which was very dark in the public areas. As it is so dark in the winter, it felt creepy. Although the hotel is to be commended for it's energy consciousness, they have taken it a little too far and even with all the low voltage lights on in the room, it still seemed dark. Food was institutional quality; tasteless pasta, hard eggs in the morning, and rubbery sausages. Room was very much in need of refurbishing; it just seemed old. I hate writing down bad things, but you should know. The reception staff was lovely, and very helpful, however, and Newcastle is a great city.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this review, 2 December 2013
Thank you for your constructive comments. The hotel is in the midst of an extensive programme of refurbishment at present, with all 156 hotel bedrooms having had new carpets, new beds, and new TV's in 2013 (along with new tub chairs also on the 5th floor). New curtains are also being planned for early 2014 in all bedrooms. Lighting feedback and breakfast comments duly noted. I'm glad that your guest service experience was a very positive one, with particular regard to the reception team. I hope we will have the pleasure of welcoming you back again soon.
Best regards,
Ken Ellington, General Manager
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  • Sleep Quality
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English first
Sheffield, United Kingdom
Level Contributor
117 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 27 November 2013

stayed here for one night for business. not bad for a hotel. fantatic views of the rivver and bridges bit noisey though a you can hear the trains goin over the bridge. basic bedroom, bathroom in need of a facelift but shower fantastic. shame no free wii fii in rooms. booked an early morning call to get up for a meeting - didnt recieve it !!! and no pool access as a child had had an accident in it?? nice breakfast and staff friendly.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rachieh69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this review, 2 December 2013
Thank you for your review. I'm glad that you enjoyed your stay overall, with your constructive feedback noted for review with my management team. Sorry that pool access was unavailable at the time, due to a child leaving an 'unwelcome deposit' in the pool during a swimming lesson, necessitating a full chlorine re-dosing of the pool. I'm glad that you enjoyed breakfast, and that your guest service experience was a positive one. I hope we will have the pleasure of welcoming you back again soon.
Best regards,
Ken Ellington, General Manager
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Norfolk
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 November 2013

This used to be a great place to stay. No more. It's clear that the management don’t care about the place and that rubs off on most of the staff. The bedrooms are still in OK condition, but a little shabby, and of course the view is brilliant (of the river). But there were loads of issues. Dinner is nowhere near the standard of an allegedly 4 star hotel. (Although breakfast is good). Despite you paying top dollar, they charge extra for wifi. They charge for parking. (When my wife complained, she was told that this was the cheapest 4 star hotel in Newcastle for parking. She pointed out it was hardly 4 star). Offered tea or coffee for breakfast we were told that espresso would be charged extra. In the event, the espresso was terrible. We were given a pot of tea that smelt and tasted mouldy. We asked for it to be changed, which they did but served it in the same pot, so it still smelt off. The leisure centre opened an hour and a half late, with no word of explanation or apology. These are just examples of poor service. None of this would be good enough in any hotel, let alone one that claims 4 star status. It all felt penny-pinching. Come to think of it, we booked B&B and on arrival they claimed we had room only. Luckily I was able to access the laterooms confirmation on my smartphone to prove them wrong. I hope it gets back on track, because one upon a time it was a wonderful place to stay.

Room Tip: Stay somewhere else.
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NorfolkTimmy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this review, 27 November 2013
Sorry to read that your personal expectations have not been met during your stay. Throughout the hotel team, there is great collective pride towards ensuring a high standard of guest service combined with an increasingly fine standard of product (through ongoing investment), and it is regrettable that your personal view of your stay has been one of disappointment.
Best regards,
Ken Ellington, General Manager
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Travellers are raving about these Newcastle upon Tyne hotels

London, United Kingdom
Level Contributor
90 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 25 November 2013

Travelled up from London on Friday night to be there for an away game of football. We chose the Copthorne as we like to be by water (river or sea) when travelling and then take the opportunity to go for walks along the water edge or riverside. Copthorne was ideally located for this and our room had a bay window with fab views over the river and the many bridges that straddle the Tyne. Room clean and tidy but the fridge was empty - very strange. Bed a lot smaller than other hotels we have stayed in but it was comfortable. Enough cupboard and wardrobe space available and there was a desk and chair in the room as well as an armchair and chair by the by window to look out over the views. Blackout curtains kept room dark until we were ready to wake up. Checkin and checkout were both fast and efficient. Breakfast choice was good but staff need to monitor levels of food available so that guests are not waiting whilst eggs / bacon etc. are topped up. Hotel bar was very bland. As mentioned before the location was ideal for walks along the river. Nearby Sunday street market along the river bank was good. Walked from hotel into town on the 3 days we were there - better to see the town than from the inside of a taxi and Newcastle is surprisingly quite small so makes it ideal for walks and the football stadium is just north of the town centre so everything compact. Good shopping centre. Took the shuttle bus to the Metro centre which is supposedly the largest shopping mall in Europe but found that disappointing. No wow factor as you approached it to make you want to get your purse out and shop. May visit Newcastle again for next away game next season but would choose another hotel - something with a bit more pizazz which sadly the Copthorne did not have.

Room Tip: river front room
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  • Stayed November 2013, travelled as a couple
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Helpful?
Thank ArashAshkon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this review, 27 November 2013
Thank you for your constructive review, with your points noted for review with my management team. I do hope you will consider staying with us again.
Best regards,
Ken Ellington, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
York
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 18 November 2013 via mobile

Stayed here at a last minute decision to visit Newcastle. Read a few reviews which I must say are not fair. The hotel is well located, and a massive front when dropping off bags upon arrival. The hotel has undergone massive refurbishment and our room 101,was included in that. Although I'd say the bathroom needed full update not just a face lift. Tiles were cracked and hooks had been removed from the rear of the door leaving the unsightly holes. The staff were superb, very helpful and knowledgeable. Would return if staying.

Stayed November 2013, travelled as a couple
Helpful?
1 Thank amuza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this review, 19 November 2013
Many thanks for your great review. I'm delighted that you enjoyed your recent stay with us, with particular regard to the high standard of guest service throughout, the hotel location and the general hotel facilities. The hotel has undergone significant refurbishment over the past 18 months, with the next phase of works being organised as we speak. Bathrooms are being reviewed as a key part of this. I hope we will have the pleasure of welcoming you back again soon.
Best regards,
Ken Ellington, General Manager
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York, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 November 2013

Our room had (112) lovely view, lovely place to stay , great bar, great chinese restaurant over the road ( Orchid ) all the staff in the Hotel worked really well to make our stay good one - and it was. Thank you all.

Room Tip: river view. the hotel is in very quiet (area)
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Iwasblindcantuc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this review, 18 November 2013
Many thanks for your great review. I'm delighted that you enjoyed your recent stay with us, with particular regard to the high standard of guest service and the quality of hotel facilities. I hope we will have the pleasure of welcoming you back again soon. Thanks again.
Best regards,
Ken Ellington, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 13 November 2013

I stayed at this lovely hotel on the Quayside for 4 nights as part of a small coach party. My room overlooked the Tyne and it was very pleasant to stroll along the riverside and watch the Millenium bridge open and close or walk into town. The food was acceptable but the vegetables very repetitive and unimaginative and we had to choose dinner from a set menu at breakfast time, always a downside to a coach tour. Otherwise I would recommend.

Room Tip: Ask for a room at the back overlooking the river if you want a good view but you will hear the metro...
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  • Stayed October 2013, travelled solo
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 968CDM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this review, 14 November 2013
Many thanks for your great review. I'm delighted that you enjoyed your recent stay with us, with your contructive feedback noted. I hope we will have the pleasure of welcoming you back again soon.
Best regards,
Ken Ellington, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Copthorne Hotel Newcastle

Property: Copthorne Hotel Newcastle
Address: The Close | Quayside, Newcastle upon Tyne NE1 3RT, England
Phone Number:
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#17 Luxury Hotel in Newcastle upon Tyne
Price Range (Based on Average Rates): £
Hotel Class:4 star — Copthorne Hotel Newcastle 4*
Number of rooms: 156
Official Description (provided by the hotel):
Hotel ... more   less 
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Also Known As:
Copthorne Hotel Newcastle Upon Tyne

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