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Copthorne Hotel Newcastle
Reviewed 29 July 2014 via mobile

Stayed 28th July for a night after food and drinks in town. Got a great deal with triavgo and while it's bit the most modern hotel in Newcastle. Its clean comfortable and the staff are lovely. Got a standard 3 rd floor room with an amazing view of the view through floor to ceiling windows. In fact we got a club suite last time and I preferred this room. Decent sleep in nice big clean bed it's all you need really. Will definitely be back tho only if I could get another good deal

Stayed: July 2014
1  Thank Andrea2270
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this reviewResponded 31 July 2014

Many thanks for your great review. I'm delighted that you enjoyed your recent stay with us, with particular regard to the high standard of guest service, and the cleanliness and comfort of the hotel. I hope we may have the pleasure of welcoming you back again soon.
Best regards,
Ken Ellington, General Manager

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1,126 - 1,132 of 2,052 reviews

Reviewed 24 July 2014

We had a nice relaxing stay at the Copthorne. The hotel could be doing with a little updating, but it is very clean.

Staff were friendly and helpful, and the room was very nice.

The location is great. Right on the riverside with restaurants and bars at the quayside, and only a short walk (up the hill) into town.

The club rooms all have a view across the Tyne. I would recommend getting one as it wasn't much more to upgrade, and you get free wifi, free breakfast, and a drink at the bar so definitely worth it.

Room Tip: The club rooms are a little extra but all have a view over the river, they offer free breakfast, fre...
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  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
3  Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this reviewResponded 31 July 2014

Many thanks for your great review. I'm delighted that you enjoyed your recent stay with us, with particular regard to the high standard of guest service, the cleanliness of the hotel, and the great location overlooking the river Tyne. I hope we will have the pleasure of welcoming you back again soon.
Best regards,
Ken Ellington, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2014

Room was dated with cracked tiles in bathroom , cracked sink, smashed wardrobe door, pelmet missing from curtains. Very dated and shabby
Breakfast was worst I have had the misfortune to sit down too . Cheap rubbish bread for toast , poor selection of pastries and marmalade from a pump dispenser. Really?
Totally overpriced and would never return , whoever awarded 4 stars to this hotel must be deluded .

Room Tip: Choose another hotel
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  • Stayed: July 2014, travelled with friends
    • Location
    • Rooms
    • Service
Thank Alison R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this reviewResponded 31 July 2014

Sorry to read that your recent stay had not met your personal expectations, and that you felt the need to rate the hotel at such a level. Your review is by no means reflective of the normal standards in place at this hotel.
Best regards,
Ken Ellington, General Manager

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Reviewed 19 July 2014

Booked a club room through ebookers for fri 18th July for a bargain £69. Website said club room guests receive a voucher for two alcoholic drinks per guest plus breakfast. My friend went the weekend before in a club room and he and his wife only got voucher for 1 drink each and continental breakfast which wasn't stipulated on website. Also said bar snacks available throughout the day but he never saw any.
I emailed hotel for clarification and they said it was two alcoholic drinks per room and traditionally club rooms have had continental breakfast however they would mark us down for a full English breakfast and upgraded us to an executive suite. They stated bar snacks are available, you just have to ask.
W e arrived early for check in which wasn't a problem and the process was fairly straight forward. Overnight parking was £7 which I would have thought would be included in room price.
Room was very large if somewhat dated with 1970's style telephones in evidence though lovely views over the quayside.
We went for our alcoholic drink later in the evening, I had a pint of John Smiths and my wife a glass of rose. I enquired as to bar snacks and was told there was either plain or salt n vinegar crisps available so we had a bag of the latter each.
Good nights sleep, comfy bed though we were very drunk so would have slept anyway.
Breakfast was buffet style, good quality and plentiful though the reception staff still had us down for continental but thankfully relented.
All in all was a nice hotel in great location and would stay again. They do need to update their website though to make more factual.

Room Tip: Wetherspoons virtually next door. Escobar's Brazilian buffet Amen corner gorgeous and reasonable...
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  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank lance w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this reviewResponded 31 July 2014

Thank you for your comments, which have been noted.
Best regards,
Ken Ellington, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2014

We stayed here for a night last weekend and it was a good place to stay. The room was quite big and spacious with a decent view over the river.

The place was clean and staff were friendly.

The car park is on site and £7per night.

The gym is tiny and has 4 cardio machines crammed in a small room with no air conditioning or water but it is better than nothing I suppose.

It is about a 15 minute walk to the city up a steep hill which I hadn't realised but it's manageable.

I would consider staying here again if in Newcastle

  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank cgriff15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this reviewResponded 31 July 2014

Many thanks for your great review. I'm delighted that you enjoyed your recent stay with us, with particular regard to the high standard of guest service, the cleanliness of the hotel, and the great location overlooking the river Tyne. I hope we will have the pleasure of welcoming you back again soon.
Best regards,
Ken Ellington, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2014

Booked online and hoped it was going to be easy to get to, but it was in a great location on the quayside with fab views of the river and the bridges. Stayed here last summer for 4 nights and didn't want to leave. All the staff were friendly and helpful and the rooms were really nice, lots of space and a comfy bed! Only downside was the Jacuzzi was out of order the whole time, but the pool was good. Can't wait to stay here again :)

  • Stayed: August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Kat M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this reviewResponded 31 July 2014

Many thanks for your great review. I'm delighted that you enjoyed your recent stay with us, with particular regard to the high standard of guest service, the hotel location overlooking the river Tyne, and the comfort of your bedroom. I hope we will have the pleasure of welcoming you back again soon. Thanks again.
Best regards,
Ken Ellington, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2014

Have held three AGM's followed by dinner for a small North East Charity. Function room, meal and overall ambience excellent. Will be back next year. Restaurant has a particularly nice view over the river.

Room Tip: As far as I know, all rooms overlook the river with a lovely view of the bridges.
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  • Stayed: April 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
3  Thank Billions
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this reviewResponded 11 July 2014

Many thanks for your great review. I'm delighted that you you are so pleased with your recent events held here at the Copthorne, with particular regard to the standard of the room, the quality of food and the overall ambience (helped through the great views from the hotel over the river Tyne). I hope we will have the pleasure of welcoming you back again soon. Thanks again.
Best regards,
Ken Ellington, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Copthorne Hotel Newcastle

Address: The Close | Quayside, Newcastle upon Tyne NE1 3RT, England
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#14 Luxury Hotel in Newcastle upon Tyne
Price Range: £57 - £123 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Copthorne Hotel Newcastle 4*
Number of rooms: 156
Official Description (provided by the hotel):
Hotel ... more   less 
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Also Known As:
Copthorne Hotel Newcastle Upon Tyne

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