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Copthorne Hotel Newcastle
Reviewed 18 September 2007

This was our third stay at this hotel and the worst of the three stays. i am originally from Newcastle and know the town very well and so appreciate the location of this hotel being right on the quay side with stunning views of the river and the bridges.

The service on the previous two occasions (both in the last 2 years) has been hit and miss and the hotel is design wise still quite modern but is looking tired in some areas. On one of our visits we couldnt get booked into the hotel restaurant for dinner as it was full!!!

We arrived for our one night stay (saturday 15th September) at 4.35pm having been told that check in was 4pm. Our suite wasnt ready and we were asked to wait. We were after 10 minutes asked if we would like a drink or coffee but being on a rather tight schedule for the evening we declined. At 5.15pm i asked how long we were going to have to wait. As the initial 15 minutes was now long passed. The receptionist looked stricken and shouted to her colleague who reached behind the counter for our room keys. Not sure why we had to wait....

Our suite was at the end of the corridor on the 5th floor, it was spacious, adequate and had great views of the tyne. Bed was soft but comfortable and there are tea and coffee making facitilites. The heating did not work and there are no heated bath rails so we had wet towels for the duration of our stay. (after the first shower) if you want bath robes you are asked to contact reception.

We ordered room service which was pleasant enough but came back later in the evening to find the trays still there (6 hours later) and when we ordered service again they called to say they had no beans in the building. To their credit they waived the charge for the second room service.
Breakfast the following morning was meant to be taken in the 5th floor lounge, a rather grand name for a room with chairs, desk and tv. At 9.45am the lounge was full of other guests and therefore we decided to eat in the main restaurant. Great choice, both hot and cold, fresh fruit and nice surroundings. My coffee cup was sticky with some unknown substance as were those on other tables when i tried to find a clean one. i gave up eventually.

we did have the option of a late checkout but as we had other committments we needed to check out at the normal time of 12noon. Prior to this we decided have a quick cup of coffee in the 'lounge' on the 5th floor only to find the place looked as though it had been ransacked. Dirty dishes on window sills , papers strewn across the floor, no cups, to make coffee with only dirty glasses and a dirty table cloth on an empty serving table.

To this end i went off to check out and told the receptionist how disappointed i was as we had paid for the better room with additional services and in my opinion hadnt received value for money. She agreed to have someone sent up to the lounge and apologised the wrong newspaper which had also been delivered and agreed to a reduction on the room rate. I told her my dilemma as we need to visit Newcastle each christmas to see family and friends, this hotels location being perfect but after this one night i was not sure i would be back. However, i did appreciate her promptness to appease and promises to pass on my comments.

  • Stayed: September 2007, travelled as a couple
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Thank imperiallwizard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,843 - 1,849 of 1,916 reviews

Reviewed 16 September 2007

Excellent location in Newcastle, although find out how to walk into the town from the hotel, as you can easily get lost. Lovely looking hotel from the front, and free parking in the adjoining multi storey car park.
Rooms were what you would expect for a business hotel, but were starting to look a little old. The TV had no remote control, but we arrived too late to really be bothered to contact reception about it.
The bar staff didn't know how to make an Irish coffee but were eager to learn!
Overall, the hotel did exactly what we needed - a central location with reasonable comfort.

  • Stayed: September 2007, travelled on business
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Thank finbarr_in_z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2007

Stayed on a Sunday night with a family group.
The check in was smooth and our room was ready at 1400, even though, as it was a Sunday normal check in is stated 1600.
First impression, room had a lovely view, via a bay window, fairly large a bed and a seating area in the window.
The decor and room could be described as comfortable and adequate. Tea/coffee making facilities, bit mean in the biscuit dept' with one v small one each. one hot chocolate between two but I am sure if I had rang house keeping we would have received more!
The bathroom was a bit of a let down, I would say past its sell buy date. grouting around bath a bit grey and the bath a bit old and knackered (local speake)
We ate out in stowle street (china town) at king neptune, excellent. Breakfast was lovely and the service excellent, we were all able to sit together and served together(which sometimes is a rarity if your group is over 6)
My brother used the pool and said it was good and very quiet. There is a spa and I glanced at the treatments, which were quite extensive and cheap.
The benefits of this hotel make up for the some of the room let downs.
Easy parking with nothing to pay, a nice stroll about 20-30 mins into main shopping area, grey street and eldon square. a v short taxi ride to stowell street for dinner. There is a chinese restaurant straight over the road but I dont know what its like to eat in (if you dont fancy trailing around)
Lovely view, if river facing and a seating area on the river front, for a nice pint, if its not raining....

  • Stayed: July 2007, travelled on business
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2  Thank Daisy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2007

After reading reviews of this hotel we were a bit unsure about our stay at the Copthorne. But right from check in our stay could not have been more pleasureable.

The room was larger than the normal hotel room, with a lovely view over the Tyne. It was very clean and not at all tired. The bathroom was clean and not as other reviews had discribed.

It was well positioned for all the restaurant's and bar's & only a short walk from the main central station and shopping area.

We would recommend this hotel to anyone wanting to stay in Newcastle.

  • Stayed: July 2007, travelled as a couple
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Thank Crowthorne15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2007

Arrived with great expectations. Armchair in the room had the stuffing coming out of it and tghere was a broken desk chair and the bathroom had fungus climbing all the way to the ceiling. The towel rail was covered in rust.
There was rubbish under the bed. There are apparently seven classes of rooms and I was obviously allocated the worst
The lounge bar chairs were no better with the settee seating support having collapsed. One I would recommend to miss. Also there is no business broadband in the rooms only dial up.

  • Stayed: June 2007, travelled on business
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1  Thank redalpha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2007

Stayed there couple of nights, like other reviews. I will say this hotel definately need a bit of renovation. Furniture, carpets and wall paper are tired. Tiles in bathroom are moudly and need re-grouding.

Otherwise rooms are spacious with floor to ceiling windows with great view on the river. But here again, there is bird poo on the windows and they need to be clean ! There is an empty fridge, ideal for your own stuff but no minibar. Very poor selection of TV channels.

The spa / gym complex is well tired too (missing tiles and lockers doors are broken or missing ).
There is a nice size pool, sauna, steam room and jacuzzi (not working).

We went downstairs for breakfast, nice restaurant overlooking the river. Service is ok !
Breakfast is alright, nothing particular about it. I mean there is an extensive choice buffet. But the pastries are definately frozen and they do not taste nice. I drink hot chocolate and it is the first time ever in 4 stars hotel, I have hot chocolate made with water. Eww taste horrible !

Otherwise location wise is great, a short walk distance from down town and to rail station.

I will return, but hey do not pay the full asking rate ! Not worth it at all !!!

  • Stayed: June 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Thank sw18london
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2007

I have stayed here twice in three weeks, on both occasions for work and the hotel was booked for me. It was adequate but really needs to be refreshed. The first room I stayed in could have done with proper refurbishment and cleaning. The windows and balcony had been well covered by the seagulls and I would have thought a clean would not have gone amiss. The second room was better appearing to be in a more modern part of the hotel. The sound of the metro nearby which starts at 5.20am can be disturbing if you try to sleep beyond this time. Staff fine and helpful and the breakfast was very good, though I would not have been so sure about value for money if I was paying.

Stayed: June 2007
Thank NB1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Copthorne Hotel Newcastle

Address: The Close | Quayside, Newcastle upon Tyne NE1 3RT, England
Phone Number:
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#16 Luxury Hotel in Newcastle upon Tyne
Price Range: £63 - £131 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Copthorne Hotel Newcastle 4*
Number of rooms: 156
Official Description (provided by the hotel):
Hotel ... more   less 
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Also Known As:
Copthorne Hotel Newcastle Upon Tyne

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