We were in Newcastle for a family party and booked into the Caledonian Hotel for one night.
Check in was quick
The room was clean and comfortable
The bathroom was clean
There was an incessant and very loud buzzing sound outside our room from approximately 1am to 5am it was disruptive even to me, a heavy sleeper. When I complained to reception they immediately said there was nothing they could do about it but they would send someone to investigate. A couple of minutes later a member of staff came to our door and walked around inside our room - I pointed out that the noise could easily be heard from the corridor - he simply said that there were no available rooms in the hotel so they couldn't move us. We then got another call from reception to say they had turned off some fridges (the noise did not lessen/ stop).
When we checked in we were asked if we wanted breakfast in the morning, it would cost £7.50 per person (we had booked room only), we said we didn't think so and that we'd decide in the morning, no further information was given by the receptionist at this time. The following morning we decided to have the hotel breakfast as we were tired from lack of sleep and couldn't be bothered hunting for somewhere to eat. We were told when we went to the restaurant that the breakfast would now cost us £12.95 per person as we hadn't booked a day in advance, something we had not been advised of when checking in. We went elsewhere.
The shower did not get above a lukewarm temperature.
It had snowed the night before and hotel staff had not cleared any sort of pathway to and from the reception, making it unsafe to enter and exit.
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- Also Known As:
- Caledonian Hotel Newcastle Upon Tyne