I reserved a room at The Royal Station Hotel via booking.com as a friend recommended the hotel. This was for the weekend of 16th November 2013 for 3 nights. It has a great location and everything is within walking distance.
2 days before checking in I rang the hotel and requested a room high up and also to make sure that there was a safe where I could store my valuables. I called and said that it would be an after 10 PM check-in and I didn't want to be stuck down somewhere in the basement or close to the entrance as this is happened to me before with a different hotel. I was told that this wouldn't be a problem. Upon checking I was given room 109 and it was truly awful. The room was above a restaurant/club??? and all I could hear was the thumping of loud music. Also the requested safe was not there. I contacted reception and there were no available spare rooms. During my 3 night visit I declined housekeeping on the Saturday however my room was never cleaned during my entire stay, despite complaining at reception. In addition to the noise from the club you could hear the toilet flushing, the shower and people talking from the room next door. In addition to the lack of service, the bad room, there was an additional issue where the ring-fenced funds upon check-in were only available in my account 2 days after I’d paid for the room. If you’re on a stag weekend where you’re happy with only a few hours sleep a day - go for it. If you want a quality visit - don’t do it.
I certainly would not recommend this hotel to anyone. There are far better alternatives in the neighbouring streets.
- Official Description (provided by the hotel):
- Centrally located in the heart of the city adjoining Newcastle Central Station and metro system, just 10 minutes walk from the bustling city centre with its shops, restaurants, bars and theatres. The Royal Station Hotel Newcastle was built circa 1850 and is a grade 1 and 2 Victorian listed building which boasts elegant architecture and was opened by Queen Victoria. We offer spacious rooms, a fabulous bar and restaurant, indoor swimming pool and fitness centre, free Wi-Fi throughout the hotel and limited free car parking. ... more less
- Reservation Options:
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- Also Known As:
- Hotel Royal Station
- Royal Station Newcastle Upon Tyne