I always feel that I should give a hotel two tries before deciding if I will use it again. That way, I can discuss any problems with them, and hopefully, it will all be sorted the next time. I wish that was the case with the Holiday Inn on Jesmond Road!
On arrival, I found a trainee receptionist on duty. Considering it was early evening, this seemed to be a case of use the less experienced employee because there wasn't any reason to make an effort. I was told that I had to pay in full for my room on check-in, something which I encounter in budget hotels. The explanation seemed to be that because of a few non-payers, everyone, including people like me who spend 8-10 nights a month in the IHG chain hotels, are treated as potential non-payers.
I had booked a superior room. Despite explaining that I had a back problem, no assistance was offered with my bags, after a more senior colleague came out when I asked about the number of steps to the room. This hotel is a bit like the proverbial rabbit warren, as I knew from previous stays. I was given directions to my room only.
At the moment, IHG are giving extra reward points to their Platinum members. This hotel has chosen to offer a 20% discount in Fratello's, their onsite restaurant. Fine, if you arrive in time to eat, which I didn't, so no extra points. Again, I was not impressed, as this ignores a corporate benefit, and demonstrates that they don't value loyal IHG customers.
Two of the lights in my room didn't work, but by then I was that tired, I really didn't care.
Breakfast was OK, which was why this place receives at least a 'poor' rating, as everything else dragged it down.
The only reason I used this hotel was because it was on the way out of Newcastle, and I was attending a meeting on that side of town. However, that possible convenience is outweighed by the quality of stay. Next time, I will use my usual hotel in Newcastle upon Tyne, the Staybridge Suites, and not risk a poor night's experience again.
- Official Description (provided by the hotel):
- The contemporary 4 star Holiday Inn Newcastle-Jesmond is conveniently just 2 minutes by Metro from Newcastle's City Centre. The quirky bars and restaurants of affluent Jesmond are right on our doorstep, and we're only a 10-minute stroll from the atmospheric terraces of St James's Park, home of Newcastle United FC. Located only 20 minutes from Newcastle International Airport. The hotel's well-equipped meeting rooms are ideal for conferences, and complimentary wireless Internet throughout makes it easy to stay in touch with the office. Unwind after a day of meetings and socialise over drinks in the stylish Terrace Bar. Jesmond Metro station is right next to the hotel, providing easy access to Newcastle's fine shopping, dining and entertainment. Closer to the hotel, Newcastle's vibrant Quayside is renowned for its nightlife and overlooks the River Tyne. Stroll down to Fratello's, Holiday Inn Newcastle-Jesmond's street-side Italian restaurant, and watch as chefs toss the dough to make our delightfully crispy pizza. In the adjoining glass-fronted Lobby, colleagues and friends meet and mingle. After a busy day, retreat to your contemporary Guest room which features wireless internet connection and a TV that allows you to save programmes for a time that suits you. The hotel's Fratello's restaurant is popular for its wood-fired pizza. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, TripOnline SA, Ebookers, Evoline ltd, HotelQuickly, 5viajes2012 S.L. and getaroom.com so you can book your Holiday Inn Newcastle - Jesmond reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Newcastle - Jesmond Hotel Newcastle Upon Tyne