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“Spa Day”

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Holiday Inn Newcastle - Gosforth Park
Certificate of Excellence
Newcastle upon Tyne, England, United Kingdom
1 review
“Spa Day”
Reviewed 31 October 2013

I returned a second time to have a Spa Day with my sister last week. The staff were again very attentive and our lunch was delicious. However, there was an annoying television programme crew filming around the pool whilst we were there and we told by them a few times to "be quiet!". Surely it would have been better for all concerned to have had them filming at a time when the pool was not been used?? Shame our day had been going "swimmingly" up until then.

Stayed October 2013, travelled with family
Helpful?
Thank Fiona T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_hinewcastle, General Manager at Holiday Inn Newcastle - Gosforth Park, responded to this review, 6 November 2013
Thank you for your posting and positive comments on the team and your delicious lunch. We had a film crew for “Come Dine with Me” staying with us and using the hotel for the “menu reveal”. The general feedback was that it caused a bit of a buzz and was quite interesting & I am sorry that it disturbed your time with Beauty with Inn.
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818 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (173)
Date | Rating
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English first
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 October 2013 via mobile

We have just returned from a long weekend trip with out two children.The hotel was a great base to explore Newcastle and the surrounding areas.There is plenty to do and see ( much of it free).The hotel has recently been refurbished and the public areas are pleasant.We also had a newly refurbished room which was also very nice.The staff were very friendly and when my daughter and husband were ill during our stay the staff went out of there way to make sure we were comfortable.House keeping immediately cleaned our room and breakfast in bed was offered to my poorly husband.The restaurant was very nice in comparison to other holiday inns I've stayed at and even though the hotel was very busy with a coach party,the service was excellent and the food at breakfast was kept replenished at all times.Unfortunately on the Saturday evening we were kept awake by several groups of people returning from the town but we were compensated by 20% off our food and drink bill and this won't put us off returning! It's certainly one of the better holiday inns I have stayed in and I'm certain we will return again soon as there was plenty we simply couldn't fit in this time....including a spa treatment at the hotel which after a weekend of illness I could have done with!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lulu050879
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_hinewcastle, General Manager at Holiday Inn Newcastle - Gosforth Park, responded to this review, 6 November 2013
Thank you for your lovely feedback and I am delighted to read that you enjoyed Newcastle and Northumberland so much. Even a bit of illness didn’t spoil your visit and I am pleased the team looked after you.
With so much to see and do I do hope we can look after you on your next visit.
Kind regards, Norrie Oswald, General Manager
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Chesterfield, England
Level Contributor
44 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 28 October 2013

Booked an executive room for weekend stay. Excellent value, very comfortable room with 2 double beds. No lift and some of communal/stair areas are being refurbished. Breakfast was excellent, great choice of produce, but a little crowded when large group arrived, but fresh food was always being brought out. Didn't bother with wi-fi as this was £15 for 24 hours. Would definitely stay again.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nicko20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_hinewcastle, General Manager at Holiday Inn Newcastle - Gosforth Park, responded to this review, 6 November 2013
Thank you for your positive review and very pleased that you enjoyed your Executive bedroom and our great breakfast.
Your comment of “would definitely stay again” is great testament and thank you.
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Newcastle upon Tyne, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 October 2013

A nice stay, room a little dated. However I got woken up between 4-5.30am with what seemed like a party in the co-oridoor. Clearly the party troops coming back from town. Other than that it was nice and the staff were pleasant.

Stayed October 2013, travelled as a couple
Helpful?
Thank Susan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_hinewcastle, General Manager at Holiday Inn Newcastle - Gosforth Park, responded to this review, 28 October 2013
Thank you for your feedback and overall rating. As I have mentioned before we do not work with any Stag & Hen organisers and due to our location we would recommend such groups staying in town.
Like any hotel, after a few drinks voices carry late at night/early morning and I am sorry that you were disturbed.
Please do remember that Reception is staffed 24hours a day & can assist if you are being disturbed.
Kind regards, Norrie Oswald, General Manager
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Newcastle upon Tyne, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 October 2013

A pleasant weekend stay, a couple of niggles of the phone in the room not working and taking a while to get an iron and ironing board but overall a relaxing stay. Staff were friendly. A little noisy at night but it was a Saturday in Newcastle

Stayed October 2013, travelled as a couple
Helpful?
1 Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_hinewcastle, General Manager at Holiday Inn Newcastle - Gosforth Park, responded to this review, 28 October 2013
Thank you for your feedback after your recent visit and I am pleased the team looked after you to make you feel relaxed.
Kind regards, Norrie Oswald, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Preston, United Kingdom
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 22 October 2013

We stayed at the HI Newcastle recently for a weekend away, we booked a book early & save with breakfast rate, which obviously included breakfast, but on checking in we were asked to pay £10 each for breakfast... I was asked to prove I had booked breakfast & was even made to email the confirmation to her before we could check in. Her attitude stank & we soon let the D.M know.

The room was adequate, needs a refresh, food was ok, nothing to congratulate them on, to be honest we couldn't wait to check out.

Stayed October 2013, travelled as a couple
Helpful?
Thank Graham R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_hinewcastle, General Manager at Holiday Inn Newcastle - Gosforth Park, responded to this review, 28 October 2013
Firstly I am sorry that you feel reception did not look after you. Most bookings are not made via the hotel and as such there are times where people think they have booked one thing when in fact they have booked something else. The computer recorded your rate as room only so naturally the receptionist would ask to see your confirmation. There was no insinuation or harm meant – they were simply asking to see your confirmation.
Her purpose was to resolve and understand rather than cause upset so our apologies for that.
Kind regards, Norrie Oswald, General Manager
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Nottingham. UK
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 October 2013

Very DISAPPOINTED!!
We have just checked out from a 3 night stay with family, we had 3 rooms. The bedrooms are all very tired and need modernising!
We had to be moved from one room as the bathroom sink fell out and landed on my brothers foot!!
We booked for Sunday Lunch for us all and two guests (9 on total)
The lunch was an absolute disgrace! It was inedible! Good was cold and looked very stale!! It was a buffet and as soon as we had got our starters they were removed from the counter and lights switched off... Then on to mains again inedible and the food removed... Just as well we didn't want seconds!!! Lights on carvery turned off and staff setting up for breakfast!!!!
I complained to the supervisor of the Restaurant with no luck or apology!! I said I will go to the main reception to complain but I can guarantee that when I return the deserts will have been cleared away... His reply was sarcasm is the lowest form of Witt!!!
We were offered a reduction of 50% by the on duty manager.
I asked to see the General Manager this morning as to be quite honest I don't think we should've paid anything as we hardly touched it?! His only reply was an apology!!! The cost was £16.95 per head and certainly not worth the £8.50 per head that WE had to pay!! We did ask the supervisor if he would be happy to pay £16.95 for that meal, his reply was PROBABLY NOT!!!!
We certainly WON'T be returning to the Holiday Inn again!!!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Diamonds_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_hinewcastle, General Manager at Holiday Inn Newcastle - Gosforth Park, responded to this review, 28 October 2013
When you met with our Operations Manager prior to leaving he explained that the temperature records of the food disagreed with your comments and that the buffet service was not an “all you can eat” format. Once starters were taken that section was removed as all guests had been served.
Our Sunday Lunch is something that we are proud of and the majority of our 50+ guests each week return week after week or month after month. With such a local following they would certainly let us know if the food was “inedible”.
The management team on duty felt that the offer of 50% refund was appropriate as a goodwill gesture and confident that the other 50+ guests enjoyed their lunch with us. I am truly sorry that you didn’t enjoy the full Sunday lunch experience.
Kind regards, Norrie Oswald, General Manager
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Additional Information about Holiday Inn Newcastle - Gosforth Park

Property: Holiday Inn Newcastle - Gosforth Park
Address: Great North Road | Seaton Burn, Newcastle upon Tyne NE13 6BP, England
Phone Number:
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Newcastle upon Tyne
#13 Luxury Hotel in Newcastle upon Tyne
Price Range (Based on Average Rates): £
Hotel Class:4 star — Holiday Inn Newcastle - Gosforth Park 4*
Number of rooms: 151
Official Description (provided by the hotel):
Awarded 4 Stars in 2016 we are proud also to say that our leisure club has completed a full refurbishment and is ready for you to enjoy. News update that Wi-Fi is now Free. With 151 4 Star spacious bedrooms each with an en-suite bathroom, Tea & Coffee making facilities, telephones, remote control flatscreen TV and hairdryer. Some rooms have walk-in showers. Should you require an even higher standard of comfort, the hotel has 40 Executive bedrooms offering an excellent range of luxuries to make your stay that bit more special. In April & May 2013 our lounge, restaurant, bar and toilets had a full refurbishment - check out our photos. ... more   less 
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Also Known As:
Holiday Inn Newcastle Upon Tyne Hotel Newcastle Upon Tyne
Newcastle Upon Tyne Holiday Inn

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