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“Helpful staff, lifts in need of renovation!”

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Newcastle Marriott Hotel Gosforth Park
Reigate, United Kingdom
Level Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Helpful staff, lifts in need of renovation!”
Reviewed 31 December 2012 via mobile

We stayed in a suite with our 4 month old daughter. Room was very large with a very large living room. We had requested a crib and on arrival an additional bed had been set up. Housekeeping rectified the situation very quickly and were very nice. The crib the hotel provided was great.

Our room rate had access to the Executive lounge. I went for complimentary 'light' breakfast on our first day but there wasn't any. Reception told me there were not enough people in the hotel to warrant it. I went to the restaurant to ask if I could have anything complimentary but was told I would have to pay £15.90. We were also told on check out we could have watched a film on our room rate. It would have been helpful to have been told this on arrival. I'm therefore feeling a little ripped off by the room rate and what it is supposed to offer.

The lifts in the hotel need fixing. There has been one out of service on and off for the last two years.

We will visit again as the hotel is perfect with a baby and the staff are so friendly. It is as others say in need of a revamp and to be clearer on what the room rate does/does not include.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ReigateF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Gerrards Cross, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
Reviewed 29 December 2012

A former grand hotel within the Newcastle area is now feeling very tired! Still very good service and super friendly staff (besides the bar troops that rather ignore you if you wait at your table), but in dire need of renovation, starting with lifts constantly broken, all the way to showers merely dripping and heavily us room furniture. At least wireless was installed just recently.

  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Baron V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunderland, United Kingdom
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 19 December 2012 via mobile

Had Sunday lunch using a voucher. Excellent! Great choice for all three courses. Food and service both perfect. Great atmosphere with live background music. Very cosy with Christmas decorations. Would happily return and pay full price.

Stayed December 2012, travelled as a couple
Helpful?
1 Thank Martsmam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hope Island, Australia
Level Contributor
56 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 18 December 2012

This is not a modern boutique hotel, in fact until recently it was one of the best in Newcastle. Its still very good, service is excellent, parking free and plentiful, the rooms are comfortable but like the rest of the hotel, traditionally decorated but in good condition.

The hotel is out of the city (a £12 cab ride) so if you're planning to spend all your time in the center there are others which may suit better. Clientele seems to be slightly older, suited me as it was nice 7 quiet, I think a coach party of retirees was in.

Overall I enjoyed my stay and thought it excellent value for the price paid, including a very good buffet breakfast.

  • Stayed December 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
Level Contributor
173 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed 11 December 2012

Very dissapointed with a recent stay.

Moved rooms 3 times due to awful smells and severe mould around the windows. No upgrade offered just 4 drinks vouchers.

Booked an offer which included3 course dinner, food was ok, nothing special. The service was awful the staff loitered around staring and made me feel uncomfortable.

We were woke up at 9am on saturday morning by a male cleaner walking into our room, i appreciate that they want to get started but why not check up and see if we have checked out instead of waking us up when on a leisurely break.

Breakfast was ok, food was luke warm at best and they cleared up promptly and told us no more food was available.

We complained at check out and the acting duty manager came to see us and wasnt very helpful. Said she would pass information on to duty manager who would write to us in due course. I doubt i will hear from her.....

Dont think we will be back.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tamara_Watts16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N.Lincs
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 9 December 2012

Spent a weekend relaxing and doing a bit of shopping and found this hotel perfect for us.
Staff friendly and very friendly, room exceptionally clean. Only drawback was prices within hotel were a little high even for a hotel. Will use hotel again but will eat else where.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dippydennis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 27 November 2012

Had a meal here recently, and have to say it was enjoyable, food was nice, but the the service was a little too slow (when the restaurant wasn't particularly busy!). Staff were friendly and was reasonable value for money - ideally 3.5 stars!

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank Alex A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Newcastle Marriott Hotel Gosforth Park

Property: Newcastle Marriott Hotel Gosforth Park
Address: High Gosforth Park, Newcastle upon Tyne NE3 5HN, England
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Newcastle upon Tyne
#11 Business Hotel in Newcastle upon Tyne
#16 Luxury Hotel in Newcastle upon Tyne
Price Range (Based on Average Rates): £
Hotel Class:4 star — Newcastle Marriott Hotel Gosforth Park 4*
Number of rooms: 178
Official Description (provided by the hotel):
Set on 12.5 Acres of woodland close to the vibrant city centre and Newcastle International Airport, the Newcastle Marriott Hotel Gosforth Park offers the ideal setting for short breaks and business travel. Contemporary by design, this premier Newcastle hotel blends gracious service with thoughtful amenities that all travelers will appreciate. The chic lobby leads to spacious, beautifully renovated guest rooms featuring luxurious new bedding and convenient high-speed Internet access. ... more   less 
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Also Known As:
Newcastle Marriott Gosforth Park
Marriott Newcastle Upon Tyne
Newcastle Upon Tyne Marriott

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