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“The extra mile!”
Review of Fratello's

Fratello's
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Ranked #150 of 1,279 Restaurants in Newcastle upon Tyne
Certificate of Excellence
Price range: US$4 - US$27
Cuisines: Italian
More restaurant details
Restaurant details
Dining options: After-hours, Breakfast, Reservations
Description: Fratello's is a group of vibrant and stylish restaurants serving freshly prepared authentic Italian cuisine with a modern twist. We're located in Jesmond, Newcastle Airport and Scotch Corner and we believe in sourcing where possible only the best quality local ingredients and allowing their natural flavours to shine through. You'll enjoy watching our chefs preparing dishes using a fusion of modern and authentic methods in our open-plan kitchens with their dramatic, traditional Italian clay ovens. So whether you are looking to enjoy an intimate dinner for two or celebrate with your family or friends in traditional Italian fashion, Fratello's is the perfect choice. Trendsetters! We're a media savvy bunch at Fratello's so be sure to keep up to date with all the latest special events, offers and interesting snippets! Try these amazing apps too: Take tasty pics of your food and let people know where they can enjoy them or compete against friends whilst collecting points the more places you eat!
Cramlington, England, United Kingdom
Level 2 Contributor
8 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“The extra mile!”
Reviewed 23 October 2013

It was the in-laws 50 wedding anniversary and I have to say the staff went that extra mile to be attentive, caring, thoughtful and helpful. The staff Had decorated our table with the decorations I'd dropped in so the oldies were thrilled when we walked in. All the staff made a fuss of my in laws. But the night was topped when my father in law had said he was disappointed that sticky toffee pudding wasn't a menu choice (he likes his traditional puds). On hearing this the chef made one for him Which topped the night! Lovely food, atmosphere and wonderful caring attentive staff. A total pleasure! Will definately be back!

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Sandra M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fratellos R, General Manager at Fratello's, responded to this review, 7 November 2013
Thank you so much for such a lovely review!

We are so happy to hear you and your guests were so well looked after on your visit and that it was a 50th wedding anniversary to remember! I will pass on your comments to the chef regarding the sticky toffee pudding as we are launching our new 2013/2014 menu soon and may get pride of place!

We look forward to welcoming you back soon!

Kind Regards

Fratello's
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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308 reviews from our community

Visitor rating
    174
    80
    34
    11
    9
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • Any
English first
bridge of earn
Level 2 Contributor
8 reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“booking arrangements poor but good food”
Reviewed 23 October 2013

Booked in advance for a pre wedding dinner for a group of 16 asked to pre order were promised a choice from the a standard set menu, the regular menu or a special chefs set menu but despite phone calls and promises this was not forth coming apologies and promises galore but no actual action on any of them. and we had reservations on how the service/food would be on the night however staff friendly and attentive and food enjoyed by all.

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Review collected in partnership with this restaurant

Helpful?
Thank sheila560
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fratellos R, General Manager at Fratello's, responded to this review, 7 November 2013
Hi,

I am very sorry to hear you experienced issues with your booking and cannot apologise enough for any inconvienience caused. I am very happy to hear that you and your guests enjoyed the evening and look forward to welcoming you back soon! Rest assured I will look into the booking procedure to ensure any issues in the future are rectified.

Kind Regards

Fratello's
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
PONTEFRACT
Level 5 Contributor
83 reviews
57 restaurant reviews
common_n_restaurant_reviews_1bd8 47 helpful votes
“Lovely food and ambience”
Reviewed 22 October 2013

It was a lovely surprise to see a hotel restaurant full and lively. Obviously it may have been more so due to the Great North Run being on that weekend. The service was great and personal and the food was really nice!

  • Visited September 2013
    • Value
    • Atmosphere
    • Service
    • Food
Review collected in partnership with this restaurant

Helpful?
Thank LYNSPontefract
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fratellos R, General Manager at Fratello's, responded to this review, 7 November 2013
Hi,

Thank you for taking the time to review us! Our Great North Run weekend was a busy one but we are glad the service and food you had were to our usual top standards. If you're running again next year be sure to get booked in fast as we fill up so quickly!

I hope the legs have recovered by now and we look forward to seeing you again soon!

Kind Regards

Fratello's
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hexham
Level 4 Contributor
26 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Nice atmosphere, great food and value.”
Reviewed 22 October 2013

Called into Fratellos for a quick lunch with my kids. I was impressed with the service and the speed of the food preparation.

The food itself was very good, the pizza being big enough to almost beat my hollow-legged son!

  • Visited September 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Bufgub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fratellos R, General Manager at Fratello's, responded to this review, 7 November 2013
Hi,

Thank you for your lovely review! Im so delighted to hear that you enjoyed your visit with us and the kids were all properly fed! We always aim to please all of our guests even the litlle ones, but feel a pizza challenge may be on the cards for your son the next time you're in!

We hope to see you again soon!

Kind Regards

Fratello's
Sarah Harker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
Level 2 Contributor
5 reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Service with a smile”
Reviewed 21 October 2013

We have eaten at Fratellos on more than one occasion and have always found the staff to be attentive without being obtrusive. The atmosphere is pleasant and the food has always been enjoyable from the pizzas (cooked in a stone oven) to the steaks, though I do think it is a little pricey for some of the dishes. Price aside I can honestly say my wife and I have never had a bad meal here. There has always been an eclectic mix of clientele from students to business people when we have attended the restaurant which is part of the Holiday Inn and so has free parking available for patrons, which is very handy if you don't want to be paying for taxis.

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Review collected in partnership with this restaurant

Helpful?
1 Thank PopaT6562
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fratellos R, Manager at Fratello's, responded to this review, 22 October 2013
Hi,

Thank you for your positive review. We always aim to deliver value for money, freshly made and great tasting food and to top it all off outstanding service and a relaxed and friendly atmosphere. We are very glad to hear that you have had enjoyable experiences with us in the past too, we are launching our new 2013/2014 menu in the coming weeks so there's another excuse for us to look after you whilst you try some of the new dishes!

We look forward to seeing you very soon!

Kind Regards

Fratello's
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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