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“Awful food since the revamp”
Review of The Brandling Arms

The Brandling Arms
Ranked #338 of 1,304 Restaurants in Newcastle upon Tyne
Price range: US$9 - US$16
Cuisines: British, Pub, Gastropub
More restaurant details
Restaurant details
Dining options: After-hours, Breakfast, Reservations
Description: Set back from the hustle and bustle of Gosforth High Street, The Brandling Arms is a real home-from-home. With our top-notch pub food, outstanding range of speciality drinks, our large west facing front garden and relaxing family-friendly atmosphere, you'll realise we don't do things by halves!
Reviewed 13 July 2014

I've visited the Brandling a few times over the years. A decent range of beers and good quality pub food experience has vanished with the recent revamp. We sat outside on Saturday night and fancied some snacks to go along with beers. It was only around 7pm and two of the five or six snacks from the menu weren't available, which seems a bit odd that early on their busiest night. They also asked for a table number but there wasn't one on it. We spotted some tables had white chalk numbers on, but others must have rubbed off - how stupid is that?!

We each ordered chorizo with focaccia bread and a portion of chips. We had to wait for an hour, which was OK as it was a nice night, but nobody else outside was eating, so why such a long wait?

When it came it was disappointing to say the least. Five lumps of chorizo, each burned completely black on one side, in a small bowl splattered all round the inside in orange grease. It had obviously been microwaved. The bread was toasted, thin and tasteless. £5.50 for each portion. The chips were OK, but in something like a tea cup. They were gone in a flash, so few were there. No way was that worth 8 quid each.

Very disappointing, and judging by others reviews it looks like the food side if things is a complete shambles. I won't be eating there again.

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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163 - 167 of 234 reviews

Reviewed 10 July 2014 via mobile

Lovely surroundings for a drink outside in the sun. Bar staff we're friendly enough but seemed confused by food ordering system. Apart from the fact it took a while for food to arrive what we eventually were presented with was way below par. A bowl of olives which was a quarter full of pickled garlic, 2 chicken Caesar salads which were 80% brown baby gem lettuce, drowned in salad dressing with no hint of the anchovies or croutons promised on the menu. The other two mains of burgers came with a pitiful portion of fries. The menu promises a lot and what it delivers is substandard food we sent back.

Thank Elaeen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2014 via mobile

I visited this week for a quick tea. We ordered two burgers with drinks on the Monday night deal and a side of slaw.

The drinks were good, I enjoyed my beer (white gold, always a nice pint). The bar is attractive enough, it wasn't too bad in the first place though.

The burgers are OK. The avocado, dolcelatte and bacon burger has always been a winner here and at the Forth but we tried some of the others which weren't really as interesting. Additionally the lettuce sits under the burger, causing the bottom bun to disintegrate - not a massive issue but it could be easily solved!

There are a couple of clear problems at the moment though. The staff all seem quite new and clearly have not received enough training. The barman who served me appeared unfamiliar with the menu (and the till seemed to miss a lot of the items).

I'm quite concerned with how the kitchen is run. I ordered the celeriac, apple and lettuce slaw. What arrived was not what was advertised. I received a ready made coleslaw, consisting entirely of white cabbage, carrot and cheap mayo. When I raised this point with the staff, he spoke to the chef and came back with the reply that it "was mixed into the sauce". I wouldn't necessarily expect a young barman to know what celeriac was, however the chef clearly felt they could pull the wool over customers eyes as well as the junior staff. That was apparently that and I politely declined to order a dessert!

There was no manager present to discuss the issues. I'd like to think that if there had been someone senior present things would have been better - although judging by other recent reviews there are clearly massive issues at the Arms.

The Brandling Arms clearly is trying to position itself at the higher end of the pub market in terms of its menu and pricing. It doesn't seem justified from my visit.

Thank ChrissyGeeBee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2014

I am a regular visitor at the Brandling Arms and was happy to receive a free meal voucher for two from their recent refurbishment. I booked a table and could see from the outset they were very busy, well after all it was Friday night. But as usual they were courteous a let us know in advance there was unfortunately a wait on food.

I was sitting enjoying my bottle of wine and noticed that there was very a large group of women on the big table in front of me and my husband, I could see from their behaviour that they had already begun to enjoy themselves and were getting loud a raucous. Whilst people watching is my favourite past time, I was transfixed on their diminishing behaviour, one of the group had to go home as they had enjoyed themselves too much.

They started being rude to the waiting staff, complaining that they had waited and they were constantly getting up and staring into the kitchen at the poor chefs. Now I had ordered my food before this group, and their food came just after mine and immediately they started to complain (in my eyes to get something for free).

They were shouting and being obscene, I have to say that this totally marred my experience that night. I felt extremely aggrieved for the staff and having to deal with such obnoxious people, but I felt like they dealt with their behaviour in a professional manner. I have bee coming to the brandling for many years with my husband, my children (now in their 30's) also love coming to the pub. I feel like we are part of pub family and really took at personally that a member of staff had to walk away from this group as they had reduced her to tears and relished it.

Several of the woman had mentioned working for the NHS, as a retired nurse myself if a patient entered the hospital with this kind of behaviour, it would not be tolerated and the police would be called. Gaggles of women behaving in this matter is nothing short of bullying, I myself and probably everyone that witnessed their behaviour was appalled.

Whilst Iam not technically gifted and had never heard of trip advisor previously, my son and husband have encouraged me to write this review to support the lovely staff and our local pub - The brandling arms.

    • Value
    • Atmosphere
    • Service
    • Food
Thank Margaret W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2014

We visited for a Sunday lunch on 29th June and both ordered the roast pork. We were initially told the food would take about 30 minutes, which wasn't a problem, however the meals arrived within 15 minutes. Unfortunately, they may have been having a bad day as the pork was tough and overcooked, whilst the roast potatoes were undercooked and could have done with an extra 10 minutes in the oven. The carrots seemed to have been dusted with nutmeg, as a personal choice I didn't care for that as I don't like nutmeg, but my partner loved them. The bar has recently been refurbished and now looks a lot brighter and still has a great range of beers. I won't let this visit put me off, but will be a while before I go back to try the Sunday roast again.

Thank foodefafa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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