My daughter stayed in this hotel for 1 week before starting University. The maid left the door wide open to her room for a whole morning and my daughters clothes, make up and other belongings were taken. Thank goodness her laptop wasn't left there. The maid apologised but the hotel refused to compensate my daughter. Not a very good start for a young adult in a new city. She went back to the hotel to talk to the manager but he wasn't interested. She reported it to the police but they weren't interested either, the cctv for that level in the hotel was facing the ground so no evidence could be found. I got involved and phoned every day for 2 weeks. The hotel should take responsibility as their member of staff was negligent! My daughter had £700 worth of her things taken.
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- Also Known As:
- George Hotel Newcastle Upon Tyne