I agree with another guest's review. A hotel should provide hot water at all times of the day. The proprietor is well aware of this and admits the water is on a timer and cannot cope if other guests use the water before you do. Sorry, but two cold showers in one day just isn't good enough.
The room was shabby, the shower knob was broken, the furniture is old and basic.
The bedside lamp didn't work in this room, either.
The yale lock on the door was not fitted straight and did not offer the level of security one would appreciate when party-going guests arrive back in the small hours. This is very worrying as well as a disturbance.
The proprietor may defend his case, but the fact is that unless you are on a stag/hen night and really don't care what the place is like, as long as you can do exactly as you please, I would avoid this hotel.
An offer of a free drink from the bar didn't make up for a ruined weekend.
An apology from the house keeper would have gone a long way, but no-one seemed to care.
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- Also Known As:
- Kenilworth Hotel Newcastle Upon Tyne