First off, I must say that the staff were generally friendly and helpful. The room was a good size, clean and the shower was plenty hot enough. On the down side, bearing in mind that this is a 4* hotel ....
Our initial thought was that they had piled some old furniture at the front of the hotel. Actually it was the garden furniture with cushions removed to avoid it getting wet (I guess).
One of the staff burst into the room thinking we weren't in; he did knock but I didn't have time to reach the door first. My husband had to step into the bathroom because he was undressed. It seems that the hotel stores all their spare duvets and pillows in Room 8 (where we were staying). He offered to come back, but it was simpler to let him get the bedding while he was there.
It's definitely in need of a revamp. We reported that the bathroom mirror light bulb wasn't working, but it wasn't replaced; the bed was on an angle and sloped to one side; the bathroom sink drain leaked. It had made the spare loo roll wet - so we discovered that we'd run out of loo roll on our last morning.
Breakfast was disappointing and it was sometime before anyone appeared to take our order. The drinks, though an orange colour, were not orange juice. The cooked breakfast was reasonable, although the sliced bread was dull, as were the little sachets of jam/marmalade.
On the plus side, it was cheap and available and in the area we needed to be. We have stayed In other hotels in this area and we would have returned to one of them but they were already full.
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- Also Known As:
- Kenilworth Hotel Newcastle Upon Tyne