During a stay with family, we booked the family room for 3 of us. When trying to take a bath, the tap got stuck so they tub just kept filling, it took two of us to stop it!
Bin had dirty sanitary towels from previous guests, ew!
Towels had make up marks, bedding was creased.
Upon arrival, the oldish lady on reception claimed she had no change when we paid cash upfront. She seemed to scrounge around the hotel looking for the change we required. Night porter was useless. We were hungry after our night out and asked him if he had any menus or knew of takeaways, he simply threw a load of menus on the table and walked away.
Full English breakfast was amazing! Lady in the restaurant was helpful, offering us more toast and refreshments.
During a visit, some scottish boys were staying and offered us drugs, followed us to our room and tried to force their way into our room!
I have stayed here twice now, first visit was brilliant but my second visit a few months later was poor.
Sharon, the lady on reception during my first stay was brilliant! Helpful, had a smile on her face and had a conversation with us.
I wouldn't stay at this hotel again. Over priced for what you get.
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- Also Known As:
- Osborne Hotel Newcastle Upon Tyne