We stayed 2 nights at this hotel and were very happy overall. Staff were very friendly, room was lovely and clean and spacious and looked exactly as they did in the pics. Only disappointment was that there was no hot water for a shower from when we arrived on the Thursday (my birthday) right through until the Friday evening. After travelling some distance and having booked a restaurant and being unable to wash properly beforehand and then again to go out the following day was hugely disappointing. Staff were most apologetic but because we paid by voucher not too bothered whereas other guests offered full refunds. On the plus side breakfast was lovely and the location was rare and central.
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- Also Known As:
- Surtees Hotel Newcastle Upon Tyne